Online Channel Management Learn Experiment Network Online Channel Management Innovate Meera Mahabala Program Manager

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Session focus E-Commerce POS Centralized Omni-Channel Management OOB “Starter” Storefront Search driven Shopping Experience Administration Experience Time Clock Customer Orders Improvements Payment Processing Customer Management CRT Services Omni-Channel Workflows UX Improvements Hardware Improvements Search, Scan Improvements Centralized Omni-Channel Management Channel Management & Publishing Catalog Management, Enrichment & Publishing Customer Management Merchandising & Inventory Improvements Order Management & Fulfillment BI/Reporting Payment Processing Pricing, Shipping & Taxes Flexible, Scalable & Extensible Infrastructure Storefront Extensibility POS Extensibility Payments Extensibility Commerce Run Time (CRT) Commerce Data Exchange (CDX) IT Pro Experience Setup/Deployment Rapid Start Monitoring & Diagnostics Scale/Performance Upgrade & Support

Pain points and challenges Multiple channels and decentralized configuration Changing business processes Deployment and Rollout

Key investments Retail organization model Centralized configuration Complete integrated solution Life cycle management

Online store definition Microsoft Dynamics® AX Technical Conference 2012 4/19/2017 Online store definition Retail organization model Modeled as a retail channel and can be added as part of the organization hierarchy Financial dimension An online channel can be mapped to a financial dimension for management reporting Navigation hierarchy A navigation hierarchy can drive the browse experience for an online store Online store integration All connection properties for the online store are set up using this entity © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Online store conceptual model Microsoft Dynamics® AX Technical Conference 2012 4/19/2017 Online store conceptual model Online store Assortment * Price group * Store location group * Catalog * Language * Modes of delivery * Navigation hierarchy 1 Currency 1 Customer 1 Channel and product attributes * Payment account and method * © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Online store attributes Channel attributes Channel product attributes Category product attributes

Online store attribute metadata Refinable Searchable Retrievable

Online store attribute metadata Sortable Queryable

Shipping configuration Microsoft Dynamics® AX Technical Conference 2012 4/19/2017 Shipping configuration List of mode of delivery is configurable Mode of Delivery is associated with a product & channel Configuring shipping charges Customer specific charges Type of charges : Fixed, Pieces, Percent Ability to integrate shipping carriers and have a markup charge © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Sales Tax Applicable tax codes Customer group for destination based taxes Sales Price includes sales tax

Microsoft Dynamics® AX Technical Conference 2012 4/19/2017 Architecture © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Hierarchy and properties Online store publish Microsoft Dynamics AX 2012 Retail Commerce Runtime Online store Channel publish Hierarchy and properties Catalog publish Products

Microsoft Dynamics® AX Technical Conference 2012 4/19/2017 Channel publishing Snapshot related entities (AX) Synchronize tables ( CDX- Sync) Create term sets and standard content types (SP 2013) Acknowledge status to AX (CDX-Real time Service) © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Channel publishing status Draft Edit In progress Publish Publish Error

Online store – major updates Microsoft Dynamics® AX Technical Conference 2012 4/19/2017 Online store – major updates Commerce Runtime Online store-live Online store-post live Dynamics AX 2012 Online store-pre-live Commerce Runtime A single channel can have multiple environments associated with it. A live environment can be operational. In the meanwhile major updates can be made to a pre-live environment, previewed and switched to become the new live environment. Online store-live Online store live © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

AX6.0 Developer Conference January 17-20, 2011 4/19/2017 Online store setup Install the online store Set up online store integration Retail channel navigation hierarchy Online store configuration & publish Manage online store products © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Demo Online Channel Management

Microsoft Dynamics® AX Technical Conference 2012 4/19/2017 Key takeaways Centralized configuration Ability to manage all data and configuration in Microsoft Dynamics AX Metadata management Ability to manage online store data and experience in Microsoft Dynamics AX Life cycle support Ability to roll out major updates Publishing Ability to make all configuration available in the channel © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Q & A

4/19/2017 5:26 PM © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.