Lync 2010:Planning Voice Features Subbu Chandrasekaran Senior Program Manager Lync Business Voice EXL319

Lync to Lync calling Lync to Phone calling On Site Networking Enterprise Calling Features

Anywhere access without a VPN Camp-on / Tagging with Presence Fast Redial & Recent Conversations Music On Hold Anywhere access without a VPN Camp-on / Tagging with Presence Fast Redial & Recent Conversations Music On Hold Lync to Lync calling USB Device Switching & Optimization Optimized Media – Wideband Audio & HD Video Call quality application & real-time quality indicator Network Health indicator USB Device Switching & Optimization Optimized Media – Wideband Audio & HD Video Call quality application & real-time quality indicator Network Health indicator Federated Calls between Lync deployments Video Calling to Windows Live Messenger Federated Calls between Lync deployments Video Calling to Windows Live Messenger Superior Audio and Video Experience Easy to use Features Connecting Everywhere

Anywhere access without a VPN Camp-on / Tagging with Presence Fast Redial & Recent Conversations Music On Hold Anywhere access without a VPN Camp-on / Tagging with Presence Fast Redial & Recent Conversations Music On Hold Lync to Lync calling Easy to use Features

Lync to Lync calling Federated Calls between Lync deployments HD Video Calling with Windows Live Messenger Federated Calls between Lync deployments HD Video Calling with Windows Live Messenger Connecting Everywhere

CollaborationAudio & VideoIM & Presence Lync DeploymentYes Office 365Yes Windows LiveYes AOL & YahooYes XMPPYes Lync to Lync calling

USB Device Switching & Optimization Optimized Media – Wideband Audio & HD Video Call quality application & real-time quality indicator Network Health indicator USB Device Switching & Optimization Optimized Media – Wideband Audio & HD Video Call quality application & real-time quality indicator Network Health indicator Superior Audio and Video Experience Activity Indicator Network Health Fast in-call Device Switching

Integrated UX, centralized management and security Lync to Lync calling

Dial by name and by number Integrated Dial pad Contact list PSTN numbers Dial from Internet Explorer Dial by name and by number Integrated Dial pad Contact list PSTN numbers Dial from Internet Explorer Simple Call Management Location-based Number Translation Emergency Dialing with Location Malicious Call Tracing Location-based Number Translation Emergency Dialing with Location Malicious Call Tracing Emergency & Location Awareness Call Forwarding Simultaneous Ringing Personal Call Handling w/Exchange UM Call Forwarding Simultaneous Ringing Personal Call Handling w/Exchange UM Lync to Phone calling Completely integrated PSTN dialing

Dial by name and by number Integrated Dial pad Contact list PSTN numbers Dial from Internet Explorer Dial by name and by number Integrated Dial pad Contact list PSTN numbers Dial from Internet Explorer Lync to Phone calling Completely integrated PSTN dialing

Simple Call Management Call Forwarding Simultaneous Ringing Personal Call Handling w/Exchange UM Call Forwarding Simultaneous Ringing Personal Call Handling w/Exchange UM Lync to Phone calling

Flexibility to control user voice entitlements Call Forwarding Delegation Call Transfer Call Park Simultaneous Ringing Team Call PSTN Rerouting BW Policy Override Malicious Call Tracing Useful to address Common Area Device requirements Lync to Phone calling

Common Area IP Phone Settings PolicySettingUsage DeviceType (AD) urn:device: commonareaphone Specifies if device is a common area phone ClientPolicy EnableHotdesking HotdeskingTimeout Enables user to log on to common area device Specifies timeout value VoicePolicy EnableCallTransfer EnableCallPark AllowCallForwarding Enables UI for call transfer Enables UI for call park Enables UI for call forwarding MeetingPolicy AllowIPAudio Enables UI for conference escalation ExternalAccess Policy EnableOutsideAccess Enables external access Lync to Phone calling

Emergency Dialing with Location Malicious Call Tracing Location-based Number Translation Emergency Dialing with Location Malicious Call Tracing Location-based Number Translation Emergency & Location Awareness Lync to Phone calling E3A558CA Lync Pool with LIS Chicago 911 Router MSAG E911 Service Provider Seattle Customer Site Switch: Port: 6/ rd Ave NE #3222 Redmond WA Customer Site Switch: Port: 6/ rd Ave NE #3222 Redmond WA 98052

Lync to Phone calling

Call Parking Delegation & Private Line Shared Lines & Team Call Enterprise Calendar Call Routing Call Parking Delegation & Private Line Shared Lines & Team Call Enterprise Calendar Call Routing Advanced Call Handling Unassigned Number Handling Attendant Console for high-volume applications Call Treatment, Queuing, Routing & Agent support Unassigned Number Handling Attendant Console for high-volume applications Call Treatment, Queuing, Routing & Agent support Automated Call Distribution Integrated Calendar, Voice Mail & UM with Exchange Low-cost IP phones (with Aastra, Polycom & SNOM) PIN-based IP phone authentication Integrated Calendar, Voice Mail & UM with Exchange Low-cost IP phones (with Aastra, Polycom & SNOM) PIN-based IP phone authentication Essential Features for IW Enterprise Calling Features

Call Parking Delegation & Private Line Shared Lines & Team Call Enterprise Calendar Call Routing Call Parking Delegation & Private Line Shared Lines & Team Call Enterprise Calendar Call Routing Advanced Call Handling Enterprise Calling Features

Essential Features for IW Enterprise Calling Features Integrated Calendar, Voice Mail & UM with Exchange Low-cost IP phones with Aastra, Polycom & SNOM PIN-based IP phone authentication Integrated Calendar, Voice Mail & UM with Exchange Low-cost IP phones with Aastra, Polycom & SNOM PIN-based IP phone authentication

Enterprise Calling Features

Automated Call Distribution Enterprise Calling Features Unassigned Number Handling Attendant Console for high-volume applications Call Treatment, Queuing, Routing & Agent support Unassigned Number Handling Attendant Console for high-volume applications Call Treatment, Queuing, Routing & Agent support 26 Supported Languages for RGS Catalan French - France Chinese - ChinaGerman Chinese - Hong KongItalian Chinese - TaiwanJapanese DanishKorean DutchNorwegian English - AustraliaPolish English - CanadaPortuguese - Brazilian English - Great BritainPortuguese - Portugal English - USRussian English - IndiaSpanish - Mexico FinnishSpanish - Spain French - CanadaSwedish

Enterprise Calling Features

Data Center Failover Branch Office Survivability Call Admission Control & DSCP Marking Data Center Failover Branch Office Survivability Call Admission Control & DSCP Marking PowerShell-based management Role-based Admin Access Control Advanced Quality Monitoring PowerShell-based management Role-based Admin Access Control Advanced Quality Monitoring Built-in Interoperability & Integration Complete Virtualization Support Centralized Deployment Built-in Interoperability & Integration Complete Virtualization Support Centralized Deployment Complete Administration Resilient Design for Interoperability On Site Networking

Data Center Failover Branch Office Survivability Call Admission Control & DSCP Marking Data Center Failover Branch Office Survivability Call Admission Control & DSCP Marking Resilient On Site Networking

Design for Interoperability On Site Networking Built-in Interoperability & Integration Complete Virtualization Support Centralized Deployment Built-in Interoperability & Integration Complete Virtualization Support Centralized Deployment Lync Endpoint IP-PBX G.711 PBX Endpoint

PowerShell-based management Role-based Admin Access Control Advanced Quality Monitoring PowerShell-based management Role-based Admin Access Control Advanced Quality Monitoring Complete Administration On Site Networking

WhatHowImplications

Lync to Lync calling Lync to Phone calling On Site Networking Full set of critical IP-PBX features Broad choice of cost effective 3 rd party phones Designed for high availability Leverages Active Directory, Exchange, and other existing infrastructure Enterprise Calling Features

On Site Networking

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