David Hammitt SBI Coordinator

Agenda Consulting Project Procedure – Guidelines – How to Resources Project Allocation

Founded 1978 Aided 600 Companies/Student Teams Top in the Nation

Consulting Project

Project Guideline Project package – Client’s SBI application – Photo Release Form (for client) – Student Team Checklist – Invoice – Thank you Letter sbi.unm.edu

Entry Interview – Analysis of Project – All team members and Instructor must attend – Photograph of group with client Send photograph to – Final Meeting Scheduled

Engagement Letter – Outline of project work – Final Meeting Scheduled – Instructor Approved Engagement letter deadline – Wednesday, February 19 – Photo, Client release form

Final Meeting A formal presentation of findings to client – All team members and instructor must attend – Client will sign acknowledgement receipt – Presenting of written report

Documentation Document All Work on the Project – Time Logs – Progress Reports for every meeting – Minimum of 6 Meetings

Time Log Team members must maintain individual time log – Team leaders should collect time log end of semester Cumulative time log for team should be included in final report All time spent on project should be documented

Time Log

Final Report Final Report due Monday, May 5 Two copies of the report – One for Client, One for Instructor – Acknowledgement Receipt

Best Case Competition National level – Submitted from Graduate and Undergraduate Classes – 2012 “The Community Lighthouse” “Lightning V8”

Preparing Consulting Report

Introduction Format of report contingent on client needs Previous year reports available for reference – Must sign out materials with LoboID – Sbi.unm.edu

Mandatory Report Contents 1.Cover with company logo 2.Title page 3.Table of contents 4.Executive summary 5.Introduction page 6.Sections and Chapters 7.A conclusion – “Solutions Recommended and Implemented” and “Solutions Recommended but not Implemented”

Mandatory Report Contents 8. Footnotes and/or bibliography 9. Exhibits and/or Appendices 10. Materials for grading and competitive judging  A letter to instructor highlighting main issues and recommendations  Any correspondence with client**  Progress reports  A cumulative time log  Acknowledgement receipt

Report Contents added by SBI  Photograph of team with client  Filled SBI application  Signed copy of engagement letter  All Student Confidentiality and Photo Forms

Evaluation of Report  Content based on Instructor  SBI Requirements  See Student Checklist  Neatness, Professionalism, relevance, thoroughness of research, and implementation  Presentation (both written and oral)

Consulting Tips

Ethical Consideration Confidentiality Client permission for logo and trademarks Relationship of mutual respect Restrictions – Cannot accept gift from client – Cannot act as a paid consultant – Cannot assist in obtaining loans

Team Work Shared responsibility  Effective team Good leadership  Effective team Effective team  Professional report

Leader’s Responsibilities All SBI/Client Contact Keeping Instructor Appraised Final Time Log Progress Reports

Client Relationship Don’t bite off more than you can chew! Be dependable Do not expect to know all answers Be considerate of your client’s time, experience, and opinion Help your client become self sufficient Develop effective working relationship with client

Language and Communication Clarity in communication Art of listening Courtesy

Points for Successful Consulting  Use an objective, professional, and positive approach that focuses on your client's needs  Encourage your client to talk about the business in depth  Show empathy and respect for your client  Apply your expertise without proving you are an expert

Points for Successful Consulting continued  Ask questions and perform research that will help you uncover the root problem, as evidenced by the symptoms  Apply thorough analysis to your research and information before reaching conclusions or determining recommendations  Make clear recommendations that are consistent with your client's objectives and his/her ability to implement them  Keep your faculty case supervisor well informed about problems and progress

Resources Instructor SBI Office Parish Librarians Sbi.unm.edu

Examples Dry Cleaner SFPD Major Point: Go and observe

Project Allocation