QMS Orientation Top Level Breakdown  This slide show gives you an overview of how the VSE Quality Management System (QMS) is organized and integrated.  To advance each slide, wait until the advance button appears and then left mouse click once.

Customer Satisfaction  The ultimate goal of any business is to satisfy the customer. This can be accomplished in many ways. One method is to institute a management system that will help ensure success.

Customer Satisfaction … Is the ultimate goal of any business. … What is needed to accomplish this goal? … A Quality Management System (QMS).

What is a QMS?  A Quality Management System (QMS) is a sequence of planned activities carried out in order to accomplish a set goal or policy. The attainment of this goal should result in the satisfaction of the quality related expectations of the customer.

Customer Satisfaction … What is needed to establish a QMS? … A Quality Policy. Quality Management System

VSE Quality Policy  VSE Corporation, through the effective use of our continuously improving Quality Management System, is committed to provide quality products and services that meet the needs, expectations and requirements of all of our customers at a fair price.

Quality Policy Customer Satisfaction … How do you know you have accomplished the Policy? … Through the attainment of several objectives.

VSE Quality Objectives  Continuously improve the Quality Management System through employee involvement process improvement.  Provide quality products and services that meet all of our customer requirements, needs, and expectations at a fair price.

Quality Policy Quality Objectives Customer Satisfaction … How do you control the attainment of these objectives? … Through a documented Quality Manual & PMT

VSE Quality Manual/PMT  The Quality Manual identifies the detailed sequence of quality related activities necessary to produce products and services that meet customer requirements.  These same quality related activities are also graphically displayed by a document called the Process Mapping Tree (PMT).  Both the Quality Manual and the PMT are organized and laid out in the exact same sequence.

Quality Policy Quality Objectives Quality Manual Customer Satisfaction … How is the Quality Manual/PMT organized? … By Core Processes.

Core Processes  The Quality Manual and the PMT are both defined by seven (7) core processes.  As displayed by the PMT or the Quality Manual, these seven core processes define the VSE Business Cycle.

Quality Policy Quality Objectives Quality Manual Customer Satisfaction Core Processes … What are the seven (7) core processes?

Core Processes Process Mapping Tree No.1 Proposal Preparation No.2 Contract Review No.3 Project Planning No.4 Project Execution No.5 Verification & Validation No.6 Product Delivery No.7 QMS Control … Each Core Process is Further Broken Down into Procedures or GPMs.

Procedures and GPMs  Each Process is further divided into Procedures or General Policy Memorandums (GPMs). For the most part, these documents are considered “corporate level” and are used by all Divisions.  These documents describe When, Who, and How detailed activities are accomplished.  Consistency and repetition are key elements that enable you to produce quality products and services.

As shown by the PMT, core process 1.0 is made up of several activities. Also shown are the references to procedures and GPMs.

Work Instructions  Some Procedures and GPMs are further divided into Work Instructions. Work Instructions can be written at the corporate level or at the local Division level.  These documents describe in more detail HOW activities are accomplished for an individual activity. There may be more than one work instruction for each procedure/GPM depending on HOW much detail is required.  Local Division level work instructions are “owned” and maintained by the appropriate Division.

You have now seen how the entire Quality Management System is organized. Each component of the system is like a single link in a chain … working together to carry the load of customer satisfaction … Let’s review the same cycle from the top (customer satisfaction) to the bottom (work instructions).

Quality Policy Quality Objectives Quality Manual Or PMT Customer Satisfaction Core Processes GPM Procedure Quality Management System Work Instruction Daily Work Cycle

… Now Let’s see that same cycle in reverse order from the bottom (work instructions) to the top (customer satisfaction).

Quality Policy Quality Objectives Quality Manual Or PMT Customer Satisfaction Core Processes GPM Procedure Quality Management System Work Instruction Daily Work Cycle

VSE Quality Management System (QMS) Thanks for Taking the Tour. … In the words of the Jedi Master, Yoda … “Pass on What You Have Learned.”