C o n f i d e n c e p e r f o r m a n c e d i s t i n c t i o n q u a l i t y Nursing Facility Family Satisfaction Survey Report Prepared for: Wiley Mission.

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Presentation transcript:

c o n f i d e n c e p e r f o r m a n c e d i s t i n c t i o n q u a l i t y Nursing Facility Family Satisfaction Survey Report Prepared for: Wiley Mission January 7, 2010

EXECUTIVE SUMMARY PDQ ComponentYour CommunityAll Others Performance Distinction Quality The Confidence PDQ is a resource exclusive to the Confidence Program that provides a “snapshot” of your community's satisfaction survey results based on a “5-Star” rating system. A 5-Star PDQ ranking represents the highest Confidence PDQ Rating a community may achieve. The Confidence PDQ Rating provides a clear, uniform “language” to communicate overall results to residents and clients, families, and staff on how your community is ranked on the following key components:  Performance (evaluation of services, staff and management, health/personal care, and programs)  Distinction (“value-added” services and amenities, quality of life dimensions, wellness programs, and security/safety factors)  Quality (overall measure of satisfaction with the community and recommendation of the community by customers) CONFIDENCE PDQ RATING August 8, Nursing Facility Family Satisfaction Survey Report Wiley Mission * Insufficient Data to calculate the Performance and Distinction Ratings

MEANS Wiley CommunityAll Others Percent Difference 5=Very Good 4=Good 3=Average 2=Poor 1=Very Poor The quality of the medical and nursing care % The living environment % The way my family member is treated % The service provided to my family member % The quality of my family member’s life here % The staff of the community % EXECUTIVE SUMMARY August 8, Based on a 5 point scale. A recommended target "mean score" is 4, representing a rating of "good" overall for each characteristic. Mean scores of +/-5% or more are considered significant. OVERALL SATISFACTION Family members were asked to rate their overall satisfaction with in this community. Nursing Facility Family Satisfaction Survey Report Wiley Mission

OVERALL SATISFACTION Family members were asked to rate their overall satisfaction with in this community. Possible Responses Wiley Community All Others Very Satisfied % % Satisfied 716.3% % Neutral2577.5% Dissatisfied 391.1% Very Dissatisfied40.1% No response62 OVERALL RECOMMENDATION Family members were asked to rate their overall willingness to recommend the community to others. Possible Responses Wiley Community All Others Strongly Agree % % Agree 614.0% % Neutral2647.7% Disagree501.5% Strongly Disagree100.3% No response64 EXECUTIVE SUMMARY August 8, Nursing Facility Family Satisfaction Survey Report Wiley Mission

DEMOGRAPHIC PROFILE August 8, Nursing Facility Family Satisfaction Survey Report Wiley Mission Demographic: Age

TOTAL NUMBER OF RESPONDANTS DEMOGRAPHIC PROFILE Number of Surveys Distributed to Your Community65 Number of Surveys Returned from Your Community43 Percent of Respondents Participating in Your Community66.2% August 8, Nursing Facility Family Satisfaction Survey Report Wiley Mission Demographic: Gender