Week 7 ASR plus a little CHANGE & INNOVATION 9771D – Admin Systems Requirements OR BSBADM504A – Plan or Review Admin System PROTOCOL REMINDERS .. Once the session formally commences Indicate via MY STATUS if you have a question .. Indicate via MY STATUS if you step away from your computer .. If asked a question and you do not have the answer .. Just say PASS [we will not think any less of you!] Don’t forget to use the ‘chat pod’ if all else fails to get our attention! Week 7 ASR plus a little CHANGE & INNOVATION

THIS WEEK – 2 x powerpoint presentations Continue External exam discussion/revision in relation to ASR Range Statement

CRITERIA FOR PERFORMANCE LEVEL GRADING To receive a PASS, COMPETENT OR JOB READY, learners must: Develop a business case for an administration system based on actual or simulated detailed requirements, including specification of requirements for new system, budget, implementation plan covering policies and procedures, training, contingencies and monitoring Develop a project plan using appropriate project management tools Select new system or modify current system against specification Develop consultation and communication plan with users and stakeholders to ensure system meets needs and is implemented efficiently Manage and monitor implementation of system including: Writing procedures for system users Training for system users Monitoring system for continuous improvements

CRITERIA FOR PERFORMANCE LEVEL GRADING To receive a CREDIT, learners must satisfy all the criteria for a PASS GRADE plus demonstrate competence in: Researching changing needs and report on modifications identified Developing a CONTINGENCY PLAN Presenting a workplace report using advanced presentation and language skills To receive a DISTINCTION, learners must first satisfy all the criteria for a CREDIT GRADE, plus demonstrate competence according to the following criteria: Outstanding problem solving ability for contingencies Best practice presentation of report reflecting research, planning and evaluation AND Apply research findings for relevant legislation and regulations to organisational needs.

Teacher Student Study Guide Swaggies Scenario Business Case http://www.mariosalexandrou.com/definition/business-case.asp

Let’s relate all this to the supplied Swaggies Case Study Administration system may include: Paper-based system Electronic system Legislation, codes and national standard relevant to the workplace which may include: Award and enterprise agreements and relevant industrial instruments Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health & Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination Relevant industry codes of practice

Case Study & Range Statement contd System requirements .. may include: Components of the system Type of system Size of system Work practices Organisation/staff requirements Number and type of users Purpose and nature of the organisation Purpose and nature of system Skills of existing staff Staff training needs

Case Study & Range Statement contd System users may include: The organisation’s personnel Casual personnel External clients .. Any others? Suppliers/developers may include: Internal staff/clients Administration systems consultants Information technology technicians Efficiency consultants Computer/software suppliers Equipment suppliers Information technology trainers Office equipment suppliers

Case Study & Range Statement contd Implementation strategies may include: Testing Trialing Temporary reduction of work load Boosting staff confidence Team goal setting Changing team/organisational culture Re-defining staff roles Re-distributing office tasks Change management strategies Providing staff training/information sessions External consultants Modifying system Informing relevant persons Ensuring system functions correctly

Case Study & Range Statement contd Communication strategies may include: Internal newsletter Meetings Training days Professional development time Office memorandum Facsimile messages Email messages Photocopied instructions

Case Study & Range Statement contd Training for Staff may include: Professional development On the job trainers Videos On-line tutorials Training handbooks Coach, mentor and/or buddy systems Skills assessment

Case Study & Range Statement contd CONTINGENCIES may include: Temporary reduction of work output Loss of staff confidence Need for additional training Need to modify system

Case Study & Range Statement contd MONITORING of system may include: Feedback from internal/external clients Observation by trained technician(s) Extra administrative support and back-up Utilising monitoring tools and processes

Case Study & Range Statement contd Security may include: Safeguards against computer viruses Passwords Confidentiality agreements Changing needs may include Growth or decline in the size of system Change in the nature and purpose of the system/organisation Technological advances in administration systems Change in user requirements

Case Study & Range Statement contd Further modifications may relate to: Specialised software Additional equipment, training Redefinition of administrative roles and duties Negotiation of timeframes for system implementation Monitoring Staff Training needs may include: Ongoing assessment of staff skills Ongoing feedback opportunities Providing professional development opportunities

NEXT WEEK More Revision – Another Case Study? Discuss extra study sessions/ study strategies.