Portal Forms Data Warehouse Workflows Configuration Management DB Work Items Configuration Items Knowledge Problem Change Incident Asset Compliance.

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Presentation transcript:

Portal Forms Data Warehouse Workflows Configuration Management DB Work Items Configuration Items Knowledge Problem Change Incident Asset Compliance & Risk

Service Design Capacity Management Availability Management Risk Management Compliance Management Supplier Management Service Transition Service Asset & Configuration Management Change Management Knowledge Management Service Operation Incident Management Problem Management Event Management Request Fulfillment Continual Service Improvement Service Level Management Service Measurement Service Reporting

What’s RequiredHow we support this Identifying what Configuration Items are in the environment Connector Framework to AD, SCCM, SCOM Filtering rules in Connectors to pull across only what is required. Having a comprehensive view of Configuration Items Reconciliation capabilities to transform data into consolidated information.

What’s RequiredHow we support this Ensuring CMDB is maintained and up to dateRegular synchronization from data sources into CMDB Verifying that what we have in our CMDB is what’s in the environment. CMDB shows what’s active Partner solutions such as Provance show the supporting asset management information

What’s RequiredHow we support this Configuration Item Audit TrailAudit trail for every Configuration Item record Status accounting of a CICI Status attribute for each CI Integration with other Service Management processes Accessible from all other process modules Reporting to facilitate configuration auditsYes

Demo...

What’s RequiredHow we support this

What’s RequiredHow we support this

What’s RequiredHow we support this Built in links to the CMDB Related Items to show what else relates to this.

What’s RequiredHow we support this

Demo...

SIM 12:15 later today

Change Needed?

What’s RequiredHow we support this Supports identification and logging of problems Related Items against Cis Manual creation of Problem Records Automatic Creation of Problem Records Change Needed?

What’s RequiredHow we support this Problem CategorizationData fields Problem PrioritizationData fields CMDB IntegrationOOB integration to see impacted Configuration Items Change Needed?

What’s RequiredHow we support this Facilitate investigation of ProblemCMDB integration Change Needed?

What’s RequiredHow we support this Known error documentationAbility to define and relate known errors Knowledge base documentationAbility to define and relate knowledge base articles. Change Needed?

What’s RequiredHow we support this Support resolution via feedback to Incident process Integration to Incident Management Module Closure of Incidents when problem closes Support resolution via integration to Change Management process Integration to Change Management module Change Needed?

Demo...

Post Implementation Report

What’s RequiredHow we support this Recording of change detailsChange Title and Description Recording affected services and computers Capturing Related Configuration Items Capturing default change activitiesChange Templates Post Implementation Report

What’s RequiredHow we support this Change Reviews to ensure all captured and the Change should proceed Review activities Post Implementation Report

What’s RequiredHow we support this Authorizing Change to ProceedReview activities Planning changeData fields to capture plans for change Post Implementation Report

What’s RequiredHow we support this Coordinate Change ImplementationScheduling fields v.Next Integration for Release Management. Review change completionReview activities Post Implementation Report

Demo...

1H CY102H CY101H CY112H CY11 Beta Beta2 RC Available Now Beta Coming Soon GA

Required Slide Speakers, please list the Breakout Sessions, Interactive Discussions, Labs, Demo Stations and Certification Exam that relate to your session. Also indicate when they can find you staffing in the TLC.

Questions?

Resources Sessions On-Demand & CommunityMicrosoft Certification & Training Resources Resources for IT ProfessionalsResources for Developers Connect. Share. Discuss.