1. SIM340

3. Service Manager 2010 Unleashed RTM soon!

4. 4 Scenario Defining the Process Create the Coffee CI Create the Support Team Create the Incident Workflow Automation Create the Change Workflow Q & A

6. 6

8. UtilityManagementPack 1.0.0.0 UtilityManagementPack Microsoft.EnterpriseManagement.ServiceManager.UI.Console 7.0.6555.0 31bf3856ad364e35 Microsoft.EnterpriseManagement.ServiceManager.UI.Authoring 7.0.6555.0 31bf3856ad364e35 ServiceManager.ConfigurationManagement.Library 7.0.6555.0 31bf3856ad364e35 System.Library 7.0.6555.0 31bf3856ad364e35 UtilityManagementPack 1.0.0.0 NotUsed Microsoft.EnterpriseManagement.UI.SdkDataAccess Microsoft.EnterpriseManagement.UI.SdkDataAccess.DataAdapters.EnterpriseManagementObjectAdapter Microsoft.EnterpriseManagement.UI.ViewFramework Microsoft.EnterpriseManagement.UI.ViewFramework.AdvancedListSupportAdapter $Context/Property[Type='System!System.ConfigItem']/ObjectStatus$ NotEqual {47101e64-237f-12c8-e3f5-ec5a665412fb} $MPElement[Name="DisplayName.5b83c10b8bf149eea6ee7583079294a6"]$ $MPElement[Name="DisplayName.dd4c5809cb3248fa8a3c0cec3c30272c"]$ $MPElement[Name="Id.53ee20a1406a43409696843e2d10c4fc"]$ $MPElement[Name="Model.a286e99f6a4c4dfa9a9fba59727376c2"]$ $MPElement[Name="PuchaseDate.7f83dfacdd9c4562a35214527d0ffb5d"]$ UtilityManagementPack Utility CoffeeMachines UtilityManagementPack Utility Utility base absctract class Utility ID CoffeeMachine CoffeeMachine inherits from Utility. Purchase Date Model Tea Machine This class inherits from Utility. Property_6 Coffee Models Utility Display Name Display name of the object. Display Name Display name ID Model Purchase Date CoffeeMachines Senseo

9. 9 1.Create a management pack to store the model in 2.Create classes for the model 3.Add properties to the classes 4.Sealing the management pack containing the data model 5.Import the management pack into Service Manager

10. SCSM new MP XML schema 1.1 New Data Types New Schema Elements Regular Expressions Auto-Increment Type Projections Management Pack Bundles

11. New Table... Column1 Column2 Column3 Column4 Column1 Column2 Column3 Column4 Views Object Template Views Information Views Information Template Information Template Information New Non-Abstract Class New Non-Abstract Class Management Pack... Information... Information New Column01 New Column02 New Column03

13. Demo

16. Creating the Coffee Service Desk

19. Demo

20. http://blog.coretech.dk

21. Demo

22. CR 123 – Apply Coffee Policy Manager Approval Automated Activity – Sends mail to Facility Department to change the blend Closed

25. Demo

27. Required Slide Speakers, please list the Breakout Sessions, Interactive Discussions, Labs, Demo Stations and Certification Exam that relate to your session. Also indicate when they can find you staffing in the TLC.

29. www.microsoft.com/teched Sessions On-Demand & CommunityMicrosoft Certification & Training Resources Resources for IT ProfessionalsResources for Developers www.microsoft.com/learning http://microsoft.com/technet http://microsoft.com/msdn http://northamerica.msteched.com Connect. Share. Discuss.

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