CASS and CASSLink presentation – Tel Aviv NO TYPE OR IMAGES CAN TOUCH THE SKY IATA CASS CASS and CASSLink presentation – Tel Aviv July 20, 2011 Rod Best Yaniv Sorany

Agenda CASS Introduction CASS Rules CASS Operational Procedures CASSLink CASS Products & Solutions IATA Customer Portal Q&A In 1945, airline visionaries from 57 airlines in 31 countries met in Havana, Cuba, to relaunch international civil air transport and to oversee its evolution. Goals: -to provide safe, regular, economical air transport -to provide means of collaboration between enterprises -to co-operate with international organisations Since then, IATA has grown into a global air transport system comprising some 250 members from 136 countries: -setting international standards -developing worldwide systems that have shaped the industry Main priorities 1) Safety 2) Fuel and operational efficiency 3) Environmental best practices 4) Cost reduction and avoidance

CASS Introduction

What is the Cargo Accounts Settlement System - CASS? NO TYPE OR IMAGES CAN TOUCH THE SKY What is the Cargo Accounts Settlement System - CASS? Industry settlement system IATA neutral service Serving the industry for over 30 years Built on global standards

Pre-CASS: Airline A Airline B Airline C F/Fwder F/Fwder F/Fwder Complex…..duplicated…..costly…..difficult to manage Airline A Airline B Airline C F/Fwder F/Fwder F/Fwder F/Fwder F/Fwder 3

CASS Airline A Airline C F/Fwder IATA CASS OFFICE Airline B 4

CASS Airlines Frt Fwder Manager Local IATA CASS OFFICE 1.AWB Data 2.Invoices IATA CASS OFFICE Airlines 4.Settlement 3.Remittances CASS Manager Local (Mediator) 5.Discrepancies 8

Benefits to Forwarders Simplification 1 invoice 1 payment Standard Output Documentation Economies of scale Improved industry discipline Improved dialog with airlines On-line dispute resolution e-output Easier reconciliations 15

CASS Export Countries Austria Belgium & Luxembourg Bulgaria Central Europe (CZ, PL, HU, SK) Cyprus France Germany Greece Ireland Italy Malta Mauritius Morocco Netherlands Nordics (DK, FI, NO, SW) Baltics (EE, LT, LV) Portugal Romania Spain Switzerland Turkey United Kingdom Australia Bangladesh Cambodia Chinese Taipei Fiji Hong Kong Indonesia Japan Malaysia New Caledonia New Zealand Pakistan Papua New Guinea China People’s Republic Philippines Singapore South Korea Thailand Vietnam Argentina Brazil Bolivia Canada Chile Colombia Costa Rica Dominican Rep. Ecuador Mexico El Salvador Guatemala Panama Peru Uruguay USA (CNS) Venezuela This is a visually impressive slide: Starts off by showing the lift truck (as a stand in for forwarders) and state that is how forwarders see themselves vis a vis airlines Of course, when the airplane shows up, it shows the irony of how each partner sees the other Egypt Gulf (AE, BH, KW, OM, QA) Israel Jordan Kenya Mauritius Morocco Saudi Arabia South Africa Tanzania Tunisia Uganda Yemen Possible expansion in the future to: Ethiopia, India, Russia, Ukraine, Lebanon

CASSLink in 2010, The Export facts CASSLink EXPORT today: 83 CASS Export Countries 3.823 Airline Representations (+ 10%) 330 General Sales Agents (+ 14%) 18.319 Agent IATA codes (HQ) + 12.139 branches 19.335 Enabled Userid's (+ 16%) 50.330 Loaded billing files (+ 2%) 3.434 Billing period processes (+ 19%) 1.890.850 Fiscal Invoices (+ 6%) Created 423.760 PDF, 89.839 HOT, 106.116 XLS 285.844 e-signatures

NO TYPE OR IMAGES CAN TOUCH THE SKY Total Export UTP’s 2007-2010

Questions

CASS Rules

If you follow the rules it removes all doubt that things might go wrong….

Key CASS Rules Applicable Cargo Agency Conference Resolutions – NO TYPE OR IMAGES CAN TOUCH THE SKY Key CASS Rules Applicable Cargo Agency Conference Resolutions – Resolution 851 – Cargo Accounts Settlement System Resolution 853 – CASS Import & Terminal Charges Resolution 801r – Reporting and Remittance Procedure Antitrust Exemption for CASS Israel

Key CASS Manuals CASS Technical Specifications Handbook ISSSP Manual NO TYPE OR IMAGES CAN TOUCH THE SKY Key CASS Manuals CASS Technical Specifications Handbook ISSSP Manual CASSLink User Manual

Questions

CASS Operational Procedures

CASS Participants IATA Member Airlines Non-IATA Airlines NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Participants IATA Member Airlines Non-IATA Airlines General Sales & Services Agents IATA Cargo Agents CASS Participation Details Form. Joining Fee – free of charge CASS Associate (non-IATA Cargo Agents) Sponsor CASS Airline CASS Associate Agreement CASS Participation Details Form An Annual fee of CHF 465.00 (joining fee will be waived in 2011)

NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Billing Period Billing Period means a period for which processing take place and billing report make available. There are twenty-four (24) Billing Periods each calendar year. i.e. two (2) per month. The Billing Periods are: 1st to 15th and 16th to last day of month In principle billing reports will be available within five (5) working days after closing of the billing period.

NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Remittance Payment by Agent to CASS for billing of AWB’s, CCA’s and DCM’s. The Remittance day is 30 days after closing of billing period. e.g. for billing period 1-15 Aug, the remittance day is 15-Sep with good value as published in the CASS Reporting Calendar. Payment in Electronic Fund Transfer only. Payment in US Dollar only.

CASS Correction Period NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Correction Period A Correction Period is an additional processing used to correct billing error in the initial billing production. 1 Correction Period per Billing Period

CASS Reporting Calendar NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Reporting Calendar

Billing Error Procedures (Pre Billing Query Deadline) One Agent One Airline Agrees wrong billing charge A simplistic flow chart of the PRE-remittance Dispute procedure The correction will automatically be processed in the current period OR it will be handled by airline’s DCM/CCA.

Billing Dispute Procedures Pre Remittance One Agent disagrees on amount One Airline A simplistic flow chart of the PRE-remittance Dispute procedure Billing Dispute Procedure

Billing Dispute Procedures Pre Remittance Dispute Agent to notify the relevant airline up to three (3) days prior the published remittance date. Agent to notify IATA up to three (3) days prior the published remittance date by E-Mail to: info.il@iata.org The airline will be entitled to act, exercise its right under the law in relation to the disputed cargo agent A simplistic flow chart of the PRE-remittance Dispute procedure

Sample of CASS Billing Dispute Agent to notify IATA up to three (3) days prior the published remittance date. Send e-mail to: info.il@iata.org E-Mail Subject: CASS Dispute 15SEP11 (the remittance date) Attach the billing dispute notification sent to each airline. A simplistic flow chart of the PRE-remittance Dispute procedure

CASS Bank Instructions NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Bank Instructions Funds transfer to IATA CASS Hinge Account with Citibank Tel Aviv should be in the form of MT103 (“Single customer Credit Transfer”). In order to receive full value transfer, the remitting bank must specify the details of charges as “OUR” in order to remit the Net amount. The payment should be received to Citibank Tel Aviv via our USD correspondent Citibank New-York as follows: Field 56 (Intermediary Institution): CITIUS33 Field 57 (Account with Institution): CITIILIT Field 59 (Beneficiary customer): 620035173 IATA CASS Hinge Account Field 71 (Details of charges): OUR Field 72 (Sender to receiver information): unique identification IATA Code (374XXXX)

Questions

CASSLink

What is CASSLink? CASSLink is IATA’s web-enabled solution for global cargo processing of Airlines documents – Air Waybills and correction documents (CCA’s & DCM’s) for billing to IATA Cargo Agents and CASS Associates participation in Cargo Account settlement System – CASS.

CASSLink - Set-up for Agent

CASS Operation Master File

Agent Master File Agent Code Name Address Web-site Contact Email, etc VAT

Report Options Hot File PDF XLS Email recipients

CASSLink Agent User Set-up Unique Username that identifies the Agent and the User Email address CASS Operations Individual functions/services assigned Agent locations linked

Questions

CASSLink: Getting started https://casslink.iata.org The CASS Management will allocate a Username and Password to all IATA Agents and CASS Associates. Secured web-based platform 24/7

CASSLink Home Page

CASSLink Output Services

CASSLink Output Services Output Agent NO TYPE OR IMAGES CAN TOUCH THE SKY CASSLink Output Services Output Agent The Output option allow agents to view the project amount to be Invoiced and to download his Cargo Sales Invoice and Billing Statement after the report produced in CASSLink. Agent Output reports may be in three (3) formats: PDF Excel Spreadsheet HOT File (text file)

Agent Invoice

AWB Data Capture

AWB Data Capture - Options

CASSLink – Invoice Report Codes What do the 2-letter codes on the CASSLink Invoice mean? AD - Add Record (used of CCR/DCR record line) DL - Deletion Record (used for CCO/CCO record line) NC - No Commission paid on Weight/Valuation Charge LT - Late Submission (AWB Execution Date in previous Billing Period) SR - Service AWB (system will process the shipment even if no weight charge is shown) VD - Voided AWB

CASSLink Output Services AWB History NO TYPE OR IMAGES CAN TOUCH THE SKY CASSLink Output Services AWB History The AWB History option allow agents to search of any Air Waybill processed in CASSLink. Simply enter the AWB number, select the airline and then click search to find the record.

Sample AWB History screen

Questions

CASSLink Correction Services

CASSLink Correction Module What happens when an agent receives their CASSLink invoice and discovers an error. How do they request a correction? The CASSLink Corrections Services module is an important component of the CASS Billing process. The central component of this is the ability for the agent to request a correction “Online”. Airlines have the opportunity to address any correction request in three ways. Enter a correction document (CCA or DCM) into a billing file and load manually into CASSLink (in the same way as AWB’s), or Enter an Online Correction, if on-line corrections have been activated for the particular carrier. Approve a Request for Correction entered by the agent, if on-line corrections have been activated for the particular carrier. This presentation follows this third option, from the entry by the Agent, to Acceptance of the Correction by the Airline.

When a billing error is identified by the Agent, the Agent may elect to use the “Correction Services - Add Correction” menu to enter a “Request for correction” Enter all details – Agent, Airline, AWB number and select “New”

Sample Online Correction page Invoice data (as billed) is auto-populated in the “Original/Incorrect” portion of the Correction document Corrected data is entered by the agent, including a “Reason for Correction” and taxes, charges etc. Check the corrected amount When the correction details have been entered correctly, select “SAVE”

Correction Request is saved by the Agent and waiting for Airline response

When the Request for Correction has been Saved by the Agent, the Airline is alerted that they have an unapproved correction The CASSLink “Home” page alert to the Airline is only displayed when there are Unapproved (Pending) Corrections awaiting action. By clicking on this message, the User is taken to the “View Corrections” screen automatically. The Airline contact will also be notified by email if the Correction Request is Pending overnight

Airline goes to “View Corrections” to view all unapproved Corrections Click on “Show” to see the correction request details The list may be sorted by clicking any underlined column Heading – Value, Entry, Agent, AWB etc

Accept: The airline accepts the online correction and the system generates the correction record Reject: The airline refuses the online correction, and gives a Reason for rejection Airline Handled: The airline accepts but will handle it through its own cargo accounting system (usually via billing file) Amend: The Airline agrees a correction is warranted, but not with the amount requested by the agent Note: Only a User that has “Approve Corrections” access in their User profile can perform these functions

Correction Services – What to do

Automatic Approval of Corrections From 01 October 2009, Resolution 801r has been amended to allow the provision for CASSLink to “Accept” corrections entered by an Agent that are not “Actioned” by the Airline before the cut-off date. What constitutes “Action” by the Airline? Accept, Reject, Amend or Airline Handled are all acceptable responses to a correction request.

How Auto-Approval works Example: Billing Period processing – 24 Aug, output available on 25 Aug Query Cut-Off Date – 31 Aug Airline Response Deadline and Correction Period processing – 7 Sep Agent Remittance Period End Agent Query Cut-off 4 days 4 days Billing Period processing Airline response & Correction processing

View Corrections

Questions

CASSLink Stock Management “A Global Solution’’ NO TYPE OR IMAGES CAN TOUCH THE SKY CASSLink Stock Management “A Global Solution’’

CASSLink Stock Management NO TYPE OR IMAGES CAN TOUCH THE SKY CASSLink Stock Management Available to all Airlines and agents participating in CASS Export Activation is straightforward and simple The service is available 24 x 7 Airlines control the allocation of their Stock numbers Airlines pay to use Stock Management, for Agents it is free

Advantages of using Stock Management NO TYPE OR IMAGES CAN TOUCH THE SKY Advantages of using Stock Management No more last minute phone calls to Airlines requesting NAWB numbers No more lost fax’s requesting or advising NAWB numbers over the telephone No limitation on system access for Users Set-up by Airlines based on customer usage/requirements

Stock Management Getting Started…what does the Agent need to do NO TYPE OR IMAGES CAN TOUCH THE SKY Stock Management Getting Started…what does the Agent need to do Nominate email contact (up to 3) for stock allocation Contact you CASS airline for activation Request AWB stock where the airline has entered a “Standard Allocation” to the appointed agent

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NO TYPE OR IMAGES CAN TOUCH THE SKY Agent Requests Stock

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Email notification to Airline and Agents NO TYPE OR IMAGES CAN TOUCH THE SKY Email notification to Airline and Agents

Questions

CASS Products and Solutions NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Products and Solutions

CASS Output Reports HOT and XLS NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Output Reports HOT and XLS

CASSLink – HOT File The Hand Off Tape (HOT) is so called because originally, this file was made available to all users on a magnetic tape floppy disk. The term as stuck and the universal generic term for the flat or text (.txt) billing file is HOT file. The HOT file is used by agents to reconcile the billing data in the accounting system. The HOT file can be emailed to a nominated email address, or download form CASSLink. The resulting HOT file output contains a string of data as below:

Sample HOT File

CASSLink – Excel File In addition to the HOT file, a spreadsheet “.xls” (Microsoft excel format) file is also available to agents. The XLS file contains Billing and Invoice summaries. The resulting XLS file output contains a string of data as below:

Sample XLS File

Understand your business and your markets NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Route Analyser Understand your business and your markets

Understand your business and your markets NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Route Analyser Understand your business and your markets

Understand your business and your markets NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Route Analyser Understand your business and your markets

Understand your business and your markets NO TYPE OR IMAGES CAN TOUCH THE SKY CASS Route Analyser Understand your business and your markets

CargoLink The Cargo Industry Business Directory NO TYPE OR IMAGES CAN TOUCH THE SKY CargoLink The Cargo Industry Business Directory Are you Listed?

CargoLink The Cargo Industry Business Directory NO TYPE OR IMAGES CAN TOUCH THE SKY CargoLink The Cargo Industry Business Directory Are you Listed?

NO TYPE OR IMAGES CAN TOUCH THE SKY CargoLink Are you Listed?

Questions

NO TYPE OR IMAGES CAN TOUCH THE SKY IATA Customer Portal

NO TYPE OR IMAGES CAN TOUCH THE SKY IATA Customer Portal The IATA Customer Portal provides you with a single point of access to information on Cargo Agent Accreditation and CASS Operation. Visit our Resource Center for manuals, calendar, reporting of standards, administrative forms and other useful information. For further information, kindly Log an Enquiry in our Customer Portal and this enquiry will be answered with the highest priority by one of our representatives. International Air Transport Association Trade Tower Building, 8th Floor 25 Hamered Street, Tel Aviv Customer Portal: http://www.iata.org/cs E-Mail: info.il@iata.org

Customer Portal web-page NO TYPE OR IMAGES CAN TOUCH THE SKY Customer Portal web-page

*************** Note: This is an optional transition slide *************** Thank You!