1. CASS and CASSLink presentation – Tel Aviv
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IATA CASS
CASS and CASSLink presentation – Tel Aviv
July, 2011
Rod Best
Yaniv Sorany

2. Agenda CASS Introduction CASS Rules CASS Operational Procedures
CASSLink
CASS Governance
CASS Products & Solutions
IATA Customer Portal
In 1945, airline visionaries from 57 airlines in 31 countries met in Havana, Cuba, to relaunch international civil air transport and to oversee its evolution.
Goals:
-to provide safe, regular, economical air transport
-to provide means of collaboration between enterprises
-to co-operate with international organisations
Since then, IATA has grown into a global air transport system comprising some 250 members from 136 countries:
-setting international standards
-developing worldwide systems that have shaped the industry
Main priorities
1) Safety
2) Fuel and operational efficiency
3) Environmental best practices
4) Cost reduction and avoidance

3. CASS Introduction

4. What is the Cargo Accounts Settlement System - CASS?
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What is the Cargo Accounts Settlement System - CASS?
Industry settlement system
IATA neutral service
Serving the industry for over 30 years
Built on global standards

5. Pre-CASS: Airline A Airline B Airline C F/Fwder F/Fwder F/Fwder
Complex…..duplicated…..costly…..difficult to manage
Airline A
Airline B
Airline C
F/Fwder
F/Fwder
F/Fwder
F/Fwder
F/Fwder 3

6. CASS
Airline A
Airline C
F/Fwder
IATA CASS OFFICE
Airline B 4

7. CASS Airlines Frt Fwder Manager Local IATA CASS OFFICE 1.AWB Data
2.Invoices
IATA CASS
OFFICE
Airlines
4.Settlement
3.Remittances
CASS
Manager
Local
(Mediator)
5.Discrepancies 8

8. Benefits to Airlines No need for payment chasing Collective system
e-output
Neutral and fair administration
Economies of scale
Data security
Disciplined dispute and default procedures
Industry standard credit terms
Standardized output 8

9. Benefits to Forwarders
Simplification
1 invoice
1 payment
Standard Output Documentation
Economies of scale
Improved industry discipline
Improved dialog with airlines
On-line dispute resolution
e-output
Easier reconciliations 15

10. CASS Export
Countries
Austria
Belgium & Luxembourg
Bulgaria
Central Europe (CZ, PL, HU, SK)
Cyprus
France
Germany
Greece
Ireland
Italy
Malta
Mauritius
Morocco
Netherlands
Nordics (DK, FI, NO, SW)
Baltics (EE, LT, LV)
Portugal
Romania
Spain
Switzerland
Turkey
United Kingdom
Australia
Bangladesh
Cambodia
Chinese Taipei
Fiji
Hong Kong
Indonesia
Japan
Malaysia
New Caledonia
New Zealand
Pakistan
Papua New Guinea
China People’s Republic
Philippines
Singapore
South Korea
Thailand
Vietnam
Argentina
Brazil
Bolivia
Canada
Chile
Colombia
Costa Rica
Dominican Rep.
Ecuador
Mexico
El Salvador
Guatemala
Panama
Peru
Uruguay
USA (CNS)
Venezuela
This is a visually impressive slide:
Starts off by showing the lift truck (as a stand in for forwarders) and state that is how forwarders see themselves vis a vis airlines
Of course, when the airplane shows up, it shows the irony of how each partner sees the other
Egypt
Gulf (AE, BH, KW, OM, QA)
Israel
Jordan
Kenya
Mauritius
Morocco
Saudi Arabia
South Africa
Tanzania
Tunisia
Uganda
Yemen
Possible expansion in the future to: Ethiopia, India, Russia, Ukraine, Lebanon

11. CASSLink in 2010, The Export facts
CASSLink EXPORT today:
83 CASS Export Countries
3.823 Airline Representations (+ 10%)
330 General Sales Agents (+ 14%)
Agent IATA codes (HQ) branches
Enabled Userid's (+ 16%)
Loaded billing files (+ 2%)
3.434 Billing period processes (+ 19%)
Fiscal Invoices (+ 6%)
Created PDF, HOT, XLS
e-signatures

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Total Export UTP’s

13. Questions

14. CASS Rules

15. If you follow the rules it removes all doubt that things might go wrong….

16. Key CASS Rules Applicable Cargo Agency Conference Resolutions –
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Key CASS Rules
Applicable Cargo Agency Conference Resolutions –
Resolution 851 – Cargo Accounts Settlement System
Resolution 853 – CASS Import & Terminal Charges
Resolution 801r – Reporting and Remittance Procedure
Antitrust Exemption for CASS Israel

17. Key CASS Manuals CASS Technical Specifications Handbook ISSSP Manual
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Key CASS Manuals
CASS Technical Specifications Handbook
ISSSP Manual
CASSLink User Manual

18. Questions

19. CASS Operational Procedures

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CASS Participants
IATA requires airlines, or their GSSA’s to sign Agreements before they can join CASS operation. CASS Membership may be through one of the following conditions, thus the Agreements required very accordingly:
IATA Member Airline (Direct Participant)
Non-IATA Member Airline (Direct Participant)
General Sales & Services Agent (GSSA)
IATA Cargo Agents
CASS Associate (non-IATA Cargo Agents)

21. CASS Participants - Airline
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CASS Participants - Airline
IATA Member Airlines (Direct Participant)
Counterindemnity Agreement - Resolution 851 Appendix 'C'
Bank Account Beneficiary instruction signed by 2 senior managers from the Airline's head offices, one of the being the CFO (Local Bank Account or for cross border payment through ICCS)
Israeli Antitrust Authority Exemption for CASS – Attachment A
CASS Airline Participation Details Form
Entry Fee of USD 2,500.00
Non-IATA Member Airlines (Direct Participant)
Form and Application and Concurrence - Resolution 851 Appendix 'E'
Entry Fee of USD 3,500.00
Annual Subscription Fee of USD

22. CASS Participants - GSSA
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CASS Participants - GSSA
General Sales & Services Agents (GSSA)
GSSA pay only one entry fee irrespective of the number of Airlines it represents. All other costs are based on the respective volumes airline’s GSSA processes through the system.
Form of Application and Concurrence - Resolution 851 Appendix 'F'
Form of Authorization by an IATA Member Airline (from each represented Airline) - Resolution 851 Appendix 'G'
Form of Authorization by a Non-IATA Member Airline (from each represented Airline) - Resolution 851 Appendix 'G'
Bank Account Beneficiary instruction signed by 2 senior managers from the GSSA head offices, one of the being the CFO (Local Bank Account or for cross border payment through ICCS)
Israeli Antitrust Authority Exemption for CASS – Attachment A
CASS Airline Participation Details Form
Entry Fee of USD 3,500.00
Annual Subscription Fee of USD

23. CASS Participants - Agent
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CASS Participants - Agent
ATA Cargo Agents
CASS Participation Details Form.
Joining Fee – free of charge
CASS Associate (non-IATA Cargo Agents)
Sponsor CASS Airline
CASS Associate Agreement
CASS Participation Details Form
An Annual fee of CHF (joining fee will be waived in 2011)

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CASS Billing Period
Billing Period means a period for which processing take place and billing report make available.
There are twenty-four (24) Billing Periods each calendar year. i.e. two (2) per month.
The Billing Periods are: 1st to 15th and 16th to last day of month
In principle billing reports will be available within five (5) working days after closing of the billing period.

25. CASS Correction Period
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CASS Correction Period
A Correction Period is an additional processing used to correct billing error in the initial billing production.
1 Correction Period per Billing Period

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CASS Settlement
Payment of amounts owed to Airline or GSSA by Agent through CASS for billing of AWB’s, CCA’s and DCM’s.
The settlement day is 30 days after closing of billing period. e.g. for billing period 1-15 Aug, the settlement day is 15-Sep.
Payment in Electronic Fund Transfer only.
Payment in US Dollar only.

27. CASS Reporting Calendar
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CASS Reporting Calendar

28. CASSLink

29. What is CASSLink?
CASSLink is IATA’s web-enabled solution for global cargo processing of Airlines documents – Air Waybills and correction documents (CCA’s & DCM’s) for billing to IATA Cargo Agents and CASS Associates participation in Cargo Account settlement System – CASS.

30. CASSLink - Set-up for Airline

31. CASS Operation Master File

32. Airline Master File
Airline Code
Name
Address
Contact
, etc
VAT

33. Report Options
Hot File
PDF
XLS
recipients

34. CASSLink Airline Bank Set-up
Bank Account Name
Branch
Bank ID
Account Number

35. CASSLink Airline User Set-up
Unique Username that identifies the Airline and the User
address
CASS Operations
Individual functions/services assigned
Airline locations linked

36. Questions

37. CASSLink: Getting started https://casslink.iata.org
Secured web-based platform 24/7

38. CASSLink Home Page

39. CASSLink Input Services

40. CASSLink Input Services
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CASSLink Input Services
The Input Services function is used by Airlines and GSSA’s to “upload” the billing information into CASSLink
The billing file is a .txt file containing:
A Header record
AWB, CCA and DCM records
A Trailer record
Details of the billing file specifications may be found in the CASS Technical Specification Hanbook.

41. Sample of airline billing file
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Sample of airline billing file

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44. File Load Errors

45. AWB Data Capture

46. AWB Data Capture - Options

47. CASSLink – Invoice Report Codes
What do the 2-letter codes on the CASSLink Invoice mean?
AD - Add Record (used of CCR/DCR record line)
DL - Deletion Record (used for CCO/CCO record line)
NC - No Commission paid on Weight/Valuation Charge
LT - Late Submission (AWB Execution Date in previous Billing Period)
SR - Service AWB (system will process the shipment even if no weight charge is shown)
VD - Voided AWB

48. CASSLink - Document Duplication
Air Waybill – Airline + AWB Serial Number + Agent code
Correction (DCM/CCA) – Airline + AWB Serial Number + Agent code + Correction number
Within the CASS “Storage Period”
The Storage Period may differ in each CASS Operation and can vary between 12 months and 5 years. Check with the CASS Manager to verify.

49. Questions

50. CASSLink Output Services

51. CASSLink Output Services Output Airline
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CASSLink Output Services Output Airline
The Output option allow airlines to view the project amount to be Invoiced and to download his Cargo Sales Invoice and Billing Statement after the report produced in CASSLink.
Airline Output reports may be in three (3) formats:
PDF
Excel Spreadsheet
HOT File (text file)

54. CASSLink – HOT File
The Hand Off Tape (HOT) is so called because originally, this file was made available to all users on a magnetic tape floppy disk. The term as stuck and the universal generic term for the flat or text (.txt) billing file is HOT file.
The HOT file is used by airlines to reconcile the billing data in the accounting system.
The HOT file can be ed to a nominated address, or download form CASSLink.
The resulting HOT file output contains a string of data as below:

55. Sample HOT File

56. CASSLink – Excel File
In addition to the HOT file, a spreadsheet “.xls” (Microsoft excel format) file is also available to airlines.
The XLS file contains Billing and Invoice summaries.
The resulting XLS file output contains a string of data as below:

57. Sample XLS File

58. CASSLink Output Services AWB History
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CASSLink Output Services AWB History
The AWB History option allow airlines to search of any Air Waybill processed in CASSLink.
Simply enter the AWB number, select the airline and then click search to find the record.

59. Sample AWB History screen

60. Questions

61. CASSLink Correction Services

62. CASSLink Correction Module
What happens when an agent receives their CASSLink invoice and discovers an error. How do they request a correction?
The CASSLink Corrections Services module is an important component of the CASS Billing process. The central component of this is the ability for the agent to request a correction “Online”.
Airlines have the opportunity to address any correction request in three ways.
Enter a correction document (CCA or DCM) into a billing file and load manually into CASSLink (in the same way as AWB’s), or
Enter an Online Correction, if on-line corrections have been activated for the particular carrier.
Approve a Request for Correction entered by the agent, if on-line corrections have been activated for the particular carrier.
This presentation follows this third option, from the entry by the Agent, to Acceptance of the Correction by the Airline.

63. When a billing error is identified by the Agent, the Agent may elect to use the “Correction Services - Add Correction” menu to enter a “Request for correction”
Enter all details – Agent, Airline, AWB number and select “New”

64. Sample Online Correction page
Invoice data (as billed) is auto-populated in the “Original/Incorrect” portion of the Correction document
Corrected data is entered by the agent, including a “Reason for Correction” and taxes, charges etc.
Check the corrected amount
When the correction details have been entered correctly, select “SAVE”

65. Correction Request is saved by the Agent and waiting for Airline response

66. When the Request for Correction has been Saved by the Agent, the Airline is alerted that they have an unapproved correction
The CASSLink “Home” page alert to the Airline is only displayed when there are Unapproved (Pending) Corrections awaiting action.
By clicking on this message, the User is taken to the “View Corrections” screen automatically.
The Airline contact will also be notified by if the Correction Request is Pending overnight

67. Airline goes to “View Corrections” to view all unapproved Corrections
Click on “Show” to see the correction request details
The list may be sorted by clicking any underlined column Heading – Value, Entry, Agent, AWB etc

68. Accept: The airline accepts the online correction and the system generates the correction record
Reject: The airline refuses the online correction, and gives a Reason for rejection
Airline Handled: The airline accepts but will handle it through its own cargo accounting system (usually via billing file)
Amend: The Airline agrees a correction is warranted, but not with the amount requested by the agent
Note:
Only a User that has “Approve Corrections” access in their User profile can perform these functions

69. Correction Services – What to do

70. Correction Services – What NOT to do

71. Correction Services – What NOT to do

72. Automatic Approval of Corrections
From 01 October 2009, Resolution 801r has been amended to allow the provision for CASSLink to “Accept” corrections entered by an Agent that are not “Actioned” by the Airline before the cut-off date.
What constitutes “Action” by the Airline?
Accept, Reject, Amend or Airline Handled are all acceptable responses to a correction request.

73. How Auto-Approval works
Example:
Billing Period processing – 24 Aug, output available on 25 Aug
Query Cut-Off Date – 31 Aug
Airline Response Deadline and Correction Period processing – 7 Sep
Agent
Remittance
Period
End
Agent Query
Cut-off
4 days
4 days
Billing Period
processing
Airline response &
Correction processing

74. View Corrections

75. Questions

76. CASSLink Stock Management “A Global Solution’’
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CASSLink Stock Management “A Global Solution’’

77. CASSLink Stock Management
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CASSLink Stock Management
Available to all Airlines and agents participating in CASS Export
Activation is straightforward and simple
The service is available 24 x 7
Airlines control the allocation of their Stock numbers
Airlines pay to use Stock Management, for Agents it is free

78. Advantages of using Stock Management
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Advantages of using Stock Management
No more last minute phone calls to Airlines requesting NAWB numbers
No more lost fax’s requesting or advising NAWB numbers over the telephone
No limitation on system access for Users
Set-up by Airlines based on customer usage/requirements

79. Airline Set-up Options
Standard Allocation – standard number of AWB numbers per allocation. May be altered on individual basis
Express Range – A separately allocated Range
Global Range – will the Stock Allocations be made from this CASS Operation or another
Warning Level – When will low stock warning be issued

80. Airline Set-up Options
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Airline Set-up Options
Lock Allocation – Only allocate the agent the “Standard Allocation” every time
Addresses – for Allocation notification – up to 3
Receive XML message attachment with notification
Allow – Only applicable in USA

81. Adding Airline Stock Range
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Adding Airline Stock Range

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83. Edit Agent Allocation Details
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Edit Agent Allocation Details

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Agent Requests Stock

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88. Email notification to Airline and Agents
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notification to Airline and Agents

89. Stock Management - Reports
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Stock Management - Reports

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AWB Usage Report

91. Stock Management Getting Started…what does the Airline need to do
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Stock Management Getting Started…what does the Airline need to do
Contact your Cargo Services Manager
Complete a Stock activation form
Identify the agents to which you currently allocate NAWB numbers
Determine average monthly usage for these agents

92. Questions

93. CASSLink Airline Toolbox

94. CASSLink Airline Toolbox
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CASSLink Airline Toolbox
The airline toolbox option allow airline users to download the following reports
Agent List
Settlement Analysis
Correction Report

95. The agent list report (XLS spreadsheet) include: Agent code CASS code
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The agent list report
(XLS spreadsheet)
include:
Agent code
CASS code
Name
Address
Telephone
VAT number

96. The reports available: Settled Transactions
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The Settlement
Analysis Reports
include a graphical
data in PDF and
XLS )
The reports available:
Settled
Transactions

97. line correction status:
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The Correction Report
Allow users to receive
an XLS report of on-
line correction status:

98. Questions

99. CASS Governance

100. CAC Structure 100 Cargo Committee (CC) Cargo Agency Conference (CAC)
Cargo Procedures Conferences Management Group
(CPCMG)
IATA/FIATA Consultative Council
(IFCC)
Settlement and Remittance Committee (SARC)
CASS Policy Group
(CPG)
Air Cargo Programme Joint Council (ACPJC)
IATA Cargo Advisory Panel (ICAP)
IATA/FIATA Customs Working Group
(IFCWG)
Agents Liaison Working Groups (ALWG)
Economic Watch Panel
(EWP)
General Assembly/Executive Council (GAEC)
Local Customer Advisory Group (LCAG)
100

101. Local Customer Advisory Group Cargo LCAG-C
Country based Body
Airline and GSSA body (up to 10 persons)
Advice, as a user forum, on all local matters concerning the local CASS operation, rules and procedures
Reports to Cargo Agency Conference and CPG
Managed by local CASS manager

102. Agents Liaison Working Group (ALWG)
Country based Body
ALWG is effectively a user group of CASS customers (airlines, GSSAs and freight forwarders
Dialogue body on all local matters concerning the local CASS operation, rules and procedures
No decision making authority
Managed by local CASS manager

103. CASS Products and Solutions
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CASS Products and Solutions

104. Understand your business and your markets
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CASS Route Analyser
Understand your business and your markets

105. Understand your business and your markets
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CASS Route Analyser
Understand your business and your markets

106. Understand your business and your markets
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CASS Route Analyser
Understand your business and your markets

107. Understand your business and your markets
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CASS Route Analyser
Understand your business and your markets

108. CargoLink The Cargo Industry Business Directory
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CargoLink The Cargo Industry Business Directory
Are you Listed?

109. CargoLink The Cargo Industry Business Directory
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CargoLink The Cargo Industry Business Directory
Are you Listed?

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CargoLink
Are you Listed?

111. Questions

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IATA Customer Portal

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IATA Customer Portal
The IATA Customer Portal provides you with a single point of access to information on Cargo Agent Accreditation and CASS Operation.
Visit our Resource Center for manuals, calendar, reporting of standards, administrative forms and other useful information.
For further information, kindly Log an Enquiry in our Customer Portal and this enquiry will be answered with the highest priority by one of our representatives.
International Air Transport Association
Trade Tower Building, 8th Floor
25 Hamered Street, Tel Aviv
Customer Portal:

114. Customer Portal web-page
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Customer Portal web-page

115. *************** Note: This is an optional transition slide ***************
Thank You!