Presentation to Select Committee in Tourism Ms Thembi Kunene 5 September 2012

OLD vs. NEW SYSTEM

PUTTING THE S-T-A-R-S WHERE THEY BELONG OLD 1Fair 2Good 3Very Good 4Excellent 5Exceptional NEW 1Acceptable 2Good 3Very Good 4Excellent 5Outstanding

CATEGORY DEFINITIONS

WORDING TO ASSESSMENT AREAS

TOTAL AREAS TO BE ASSESSED OLD NEW 63 43

TOTAL POINTS TO BE SCORED NEW 1,000 OLD 460

OLD SCORING METHOD Assessor used own judgement what score to allocate

NEW SCORING METHODS - QIT SA SYSTEM YES NO

UNIVERSAL ACCESSIBILITY A FIRST IN THE HISTORY OF GRADING!

UA LEVEL - VISUAL

UA LEVEL - COMMUNICATION

UA LEVEL - MOBILITY

UA GRADING LEVELS Level 1 - Requirements for UA compliance for the category have been achieved. Establishment achieves a score of 1-33%

UA GRADING LEVELS Level 2 - Requirements for UA compliance for the category have been achieved at a very good standard Establishment achieves a score of 34-66%

UA GRADING LEVELS Level 3 - Requirements for UA compliance for the category have been achieved at an outstanding standard Establishment achieves a score of %

APPLICATION OF UA GRADING  UA Grading has been integrated with and forms part of the standard TGCSA grading criteria for all star grading categories of accommodation and MESE  It is an assessment that is undertaken on all star grading at no extra charge to the establishment.  The UA grading does not affect the standard quality and star grading assessment of the property.  There are on average 200 grading questions that need to be answered.

Scoring Methods Hotel Standard Criteria Building Exterior69 Bedrooms225 Bathrooms136 Public Areas80 General Facilities Category Specific Criteria Dinning Facilities155 General Services and Service160 Housekeeping Services70 Additional Facilities28 Responsible Environment

EXAMPLE OF CRITERIA

NUMBER OF UA PROPERTIES HOTEL 91 LODGE 93 GUEST HOUSE 318 BED AND BREAKFAST 169 COUNTRY HOUSE 20 SELF-CATERING 110 TOTAL801

CURRENT IT CHALLENGES !! UA Grading questions on QiT are prepopulated with the answer YES System does not allow for a not applicable option, QiT system error with scoring - confirms a UA Grading status even if only a few questions are completed.

Assessors have to complete a long list of assessment questions when it is obvious the property cannot meet the requirements. Some assessors submitting results of full UA compliance without a proper assessment The criteria questions are not clear and up to date with industry trends – extremely high standard. Property owners don’t want to be UA Graded – perception of cost factor to them CURRENT ASSESSOR CHALLENGES !!

THE WAY FORWARD THE WAY FORWARD  QiT System full re-testing of all possible scenarios and double testing – end Sept  3-year Review of the Grading Criteria – key UA stakeholders under guidance of Ms Amor Malan – a member of the Awards Committee – 1 April 2013  Development of a UA Technical Guide to assist both establishments and assessors understand the requirements of UA Grading better – on standby until 3-year Review.

Property TypeECFSGPKZNLPMPNCNWWC Grand Total Backpacker & Hostelling Bed & Breakfast Caravan & Camping Country House Guest House Lodge Self catering Total Non-Hotel Accommodation Hotel Total Accommodation MESE Grand Total Establishments Summary Establishments Summary As at end June 2012 As at end June 2012

Property TypeECFSGPKZNLPMPNCNWWCGrand Total Backpacker & Hostelling Bed & Breakfast Caravan & Camping Country House Guest House Lodge Self catering Total Non-Hotel Accommodation Hotel Total Accommodation MESE Grand Total Number of Rooms/Units/Sites Summary Number of Rooms/Units/Sites Summary As at end June 2012 As at end June 2012

THANK YOU