RECEPTIONIST Group4 彭琬馨 沈于暄 戴君圃

Definition ☆ a receptionist serves the waiting area of the office or the lobby in an office/administrative support position ☆ represents the firm in its contacts with the public

Education Requirement The job of a receptionist--being a lower-end, low-skills job--requires only a high school diploma, but additional certificates or advanced degrees are highly appreciated.

Desirable Personalities Calm, courteous and professional demeanor at all times regardless of the visitor's behavior Positive attitude; attentiveness, initiative; loyalty; dependability; respect for discretion and confidentiality Able to interact with different people / different types of personalities while performing multiple tasks quickly

Work Details Duties: answering inquiries; directing destinations; sorting and handing out mail; answering calls on multi-line telephones Services: serving coffee or tea to waiting guests; keeping the lobby area tidy Traffic Control: verifying employee identification; issuing visitor passes; observing/reporting unusual or suspicious persons/activities

A receptionist who possesses strong office/technical skills, courtesy, tact and diplomacy ( 圓 滑機智 / 外交手脕 ) will be → an asset to a company's business image → much in demand in the business world!!

Life after the job other career fields: sales / marketing / public relations / media occupations other administrative jobs: – customer service advisor – dispatcher – interviewers secretary – production assistant – personal assistant – executive assistant

◎ Customer service advisor  communicates with clients and customers through various channels; including telephone, fax, , snail mail or even face-to-face  command of problem-solving skills, along with professional background knowledge of the company and policies  well-groomed appearance and amiable personality

◎ Dispatcher ＊ receiving and transmitting messages, tracking vehicles and equipment, and recording other important information Public safety Telecommunicator Transportation and service dispatchers Airline or flight dispatchers

New Trends Created by  Rise in the cost of human labor  Demand for increased productivity  Development of communication technology Leading to cost-cutting measures such as:

1. Office Automation a popular term in the 1970s and 1980s  Created by applications of computer and LAN (Local Area Network) technology  Integrates all office functions: word processing (dictation, typing) data processing (filing, fax, and telephone switchboard operations) management of electronic business information ( , graphics)

 Advantages 1.lowers operational variability 2.reduces production time and costs 3.increases manufacturing flexibility 4.eliminates human error 5.makes up for labor shortage

2. Remote receptionist/Virtual Receptionist  A remote/virtual receptionist answers your business phone lines and performs duties of routing and screening from a location outside of your business offices  Services are provided at a fraction of the cost of hiring, training, and employing a live receptionist  Bangalore, India has the largest concentration of such services

Future of receptionist Office automation and virtual receptionist may offer some alternative, but it is the person-to-person interaction that many people rely on So there is still a future for live and capable receptionists