1 Maintenance Management and Organization Steve Chenoweth CSSE 375, Rose-Hulman Based on Don Bagert’s 2006 Lecture

2 Review: Software Maintenance Framework Components User Requirements Organizational Environment Operational Environment Maintenance Process Software Product Maintenance Personnel

3 Review: Examples of Software Enhancement New versions coming out at regular intervals Ongoing (technical) support

4 Maintenance Management M: Ch 10 It’s a job you’re likely to have

5 What could possibly go wrong? Here you are, arriving at work…

6 Greatest Management Issues Motivation/Turnover Rewards Supervision Assignment Patterns Recognition Career Structure Resources – “By the time we get the hardware, it’s too late to do the project” – Michael Blumenthal, former CEO, Burroughs Domain Knowledge – Who gets put in charge?

7 Maintenance Plan (What you’re doing tonight!) Done by the organization who will be doing the maintenance Should be started very early in the development life cycle Should address all aspects of the maintenance framework Sample Template (by Pigoski) is at (maybe) Your template for tonight – See course web page

8 Maintenance Organization Right - A maintenance organization structure, from m/planning- scheduling.htm. m/planning- scheduling.htm

9 Team Organization Models (different from text) Who does Maintenance? Solution 1: Development Team Solution 2: Separate Maintenance Organization Who does Quality Assurance? Solution 1: Same people as do maintenance Solution 2: Separate Quality Assurance group How does the type of maintenance (e.g. corrective) affect this? How does the type of enhancement (if applicable) affect this?

10 Maintenance Organization Exercise ( Optional)