Attitude Defined Stable cluster of Feelings Beliefs and Behavioral Intentions Towards specific people, things, or events

Attitudinal Components Beliefs -- cool thoughts Feelings -- hot emotions Behavioral intentions -- tendency to respond or behave consistent with attitude

Measuring Attitudes Likert scales Semantic differentials Physiological measures Unobtrusive measures

Developing an Attitude Information Learning Modeling

Predicting Behavior Thought and feeling consistency Subjective norms Direct experience Attitude accessibility

Job Satisfaction Feelings Beliefs Evaluations of a person’s job

Herzberg’sTwo Factor Theory Motivators –personal growth –recognition –responsibility –promotion opportunities –achievement

Two Factor Theory, Con’t. Hygiene –supervision –pay –company policies –working conditions –co-workers –job security

Consequences of Job Satisfaction Withdrawal behavior –Absenteeism –Turnover –Time theft

Influences of Job Satisfaction Quality supervision Fair pay Empowerment Person-job fit

Organizational Commitment Extent to which an individual Identifies with, Is involved with, Is unwilling to leave The organization

Consequences of Organizational Commitment Continuance Willingness to make shared sacrifices Organizational citizenship

Influences of Organizational Commitment Social responsibility Enriched jobs Participatory management Aligning workers’ interests with company Demonstrating trust