Transformation of Postal & Courier Services Through Regulation

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Presentation transcript:

Transformation of Postal & Courier Services Through Regulation Kenya’s Experience Presentation By F.W. Wangusi, MBS Director General Communications Authority of Kenya

Kenya’s ICT landscape by Sept 2014 Postal/Courier Licensees - 214 Postal/Courier Outlets – 1410 Internet Penetration – 57% Mobile Money Subscribers – 27M Mobile Penetration – 81% TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA

Legal & Regulatory framework The Law: Constitution & Act - CAP 411A Sector Regulations & Guidelines Sector Policy/International Obligations License Terms & Conditions TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA

TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA ICT sector Regulator The Regulator Communications Authority of Kenya (formerly CCK) was established in 1999 to regulate the ICT Sector. The Regulator’s mandate covers; Telecommunications, Postal & Courier, Broadcasting & Information Technology C.A’s Vision Access to and use of Information and Communication services by all in Kenya by 2018 C.A’s Mission Facilitate the transformation of lives through progressive regulation of the Information & Communication Technology sector TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA

Our Role in Postal & Courier CA Creating a Conducive & Enabling Environment Managing Competition & Consumer Protection Enforcing License Conditions: -Monitoring QoS -Managing Security Ensuring access to Postal Service as Universal Service obligation TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA

Conducive & Enabling Environment Sector Policy 2006 The Act: KICA 2013 Regulations & Guidelines Determinations from Research & Studies Licence Terms & Conditions KE-CIRT/CC TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA

TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA Universal Access PCK is the designated Public Postal License , responsible for USO in Kenya PCK must meet its license terms/conditions and USO Requirements i.e: -National/County outlets targets -Services to un-served and underserved areas -Universal Service Fund(USF) TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA

Enhancing Confidence in Postal & Courier Postal Courier Security Objectives Detect/Control transmission of prohibited articles Prevent revenue & asset loss Enhance Cyber-security for adoption of e-commerce Protect employees, consumers, asset TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA

Security initiatives cont…. Project under implementation: UPU supplied Automated Mail Quality Measurement System KE-CIRT/National Public Key Infrastructure Proposals under public consultation Minimum security standards(MSS) to for all licensees Assessment model to measure security level in postal/courier facilities and processes Postal & Courier Security TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA

Cyber-security: National KE-CIRT/CC Implement National Cybersecurity Policies, Laws & Regulations Cybersecurity Awareness & Capacity Building at the National Level Technical Co-ordination & Response to Cybersecurity Incidents Early Warning & Technical Advisories Development & Implementation of a National Public Key Infrastructure (NPKI) Research & Development (R&D) on Cybersecurity Establish Collaboration (National, Regional & International) on Cybersecurity

Quality of Service(QoS) Current QoS indicators: Delivery timelines Frequency of delivery to P.O Box Proposed indicators: Claims/Complaints resolution timelines and procedures National & county population per private letter box National and Global Monitoring System(GMS) RFID being installed for regulatory purposes TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA

Operators maintain a complaints log/register inspected by the CA Consumer protection Enhanced consumer choice with over 224 postal/courier operators licensed to date Recourse to CA if consumer is dissatisfied with response to complaint filed with operator Operators maintain a complaints log/register inspected by the CA All Postal/Courier operators must have complaints resolution procedures and policy filed with the CA TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA

TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA Challenges Lack of proper National Addressing System Appropriating the cost of USO in the sector amidst scarce resources Building confidence among consumers in light of the security related threats Ensuring 100% compliance to standards & license conditions Protection/policing of reserved services amid growing informal operators in informal settings TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA

Regulatory interventions Creating an enabling environment for growth in the sub-sector Facilitating Infrastructure & Services Development; National Addressing Enhancing Postal & Courier services penetration through USF Monitoring Quality of Service through Automated Measurement system Undertaking Research/Studies for Postal/Courier Development Enact regulations & guidelines; E-commerce guidelines, Competition Regulations Transforming the Postal & Courier Sector TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA

TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA Postal & Courier Businesses Accelerating adoption of ……….. Thank You TRANSFORMING POSTAL & COURIER SERVICES THROUGH REGULATION IN KENYA