Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1

2 Oracle Support Update Owen Ireland

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 3 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 4 Program Agenda  Base Releases  Patch Set and Patch Set Update (PSU) Releases  Life Time Support Policy  Recent Alerts & Issues  Questions  Appendix

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 5 Base Releases

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 6 RDBMS Base Releases  Oracle 12cR1 ( ) – Linux x86-64 – Solaris (SPARC) 64-bit – Solaris (x86-64) – Microsoft Windows 64-bit

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 7 RDBMS Base Releases  Oracle 11gR2 ( ) – Linux x86 and x86-64 – Solaris(SPARC) 64-bit – Solaris (x86-64) – AIX(PPC64) – HP-UX Itanium – HP-UX PA-RISC – Microsoft Windows 32 and 64 bit – zLinux64 ( full release)

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 8 RDBMS Base Releases  Oracle 11gR1 ( ) – Windows Server & 64 bit  Oracle 11gR1 ( ) – Linux x86 – Linux x86-64 – Windows 32-bit, 64-bit – Solaris(SPARC) 64-bit – AIX(PPC64) – HP-UX Itanium – HP-UX PA-RISC

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 9 Enterprise Manager Base Releases  Oracle EM Cloud Control Oracle EM Cloud Control – for Linux x86 (32-bit) for Linux x86 (32-bit) – for Linux x86-64 (64-bit) for Linux x86-64 (64-bit) – for Solaris Operating System (SPARC) for Solaris Operating System (SPARC) – for Solaris Operating System (x86-64) for Solaris Operating System (x86-64) – for IBM AIX on POWER Systems (64-bit) for IBM AIX on POWER Systems (64-bit) – for Windows x86-64 for Windows x86-64 – for HP-UX Itanium (64-bit) for HP-UX Itanium (64-bit)  OTN Enterprise Manager Download Site OTN Enterprise Manager Download Site

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 10 Patch Set Releases

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 11 Database Patch Set Releases  12gR ( this is in fact a full release ) – Linux x86-64 – Solaris x86-64 – Solaris(SPARC) 64-bit – Microsoft Windows 64-bit – Enterprise Edition Only (for now...) New Features

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 12 Database Patch Set Releases  11gR Patch (Terminal release) – Linux x86, x86-64 – Solaris x86-64 – Solaris(SPARC) 64-bit – Microsoft Windows 32-bit, 64-bit – Linux system Z – HP-UX Itanium 64-bit – HP-UX PA-RISC 64-bit – IBM AIX 64-bit – Client only: 32 bit version of Solaris x86, SPARC, HP-UX, AIX New Features

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 13 Database Patch Set Releases  11gR Patch (Terminal release) – HP-UX Itanium – HP-UX PA-RISC – MS Windows 32-bit, 64-bit – Solaris SPARC 64-bit – Linux x86 – Linux x86-64 – IBM AIX

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 14 Database Patch Set Releases  10gR Patch (Terminal release) – Linux 32 Bit, Linux 64 Bit – Linux system z – Solaris X86-64 bit – Solaris (SPARC) 64 bit – HP-UX Itanium, HP-UX PA-RISC(64 bit) – IBM AIX on Power Systems ( 64 bit) – Windows (32 bit) ( 64 bit) + Itanium – Fujitsu BS2000/OSD (SX Series)

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 15 Enterprise Manager Patch Set Releases  Release Schedule of EM Releases / Patch Sets Note Note  Enterprise Manager recommended patches Note Note  Latest release June 2014 (Full install)

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 16 Patch Set Update (PSU) Releases

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 17 Patch Set Update Notes  Oracle Database Support Newsletter - Issue Oct 2014Note  Quick Reference to Patchset / PSU / CPU NumbersNote  Reference List of Critical Patch Update Availability(CPU) and Patch Set Update (PSU) Documents For Oracle Database and Fusion Middleware Product Note  Exadata Database Machine and Storage Versions Note  PSU Patchset updatesNote  Oracle Recommended Patches -- Oracle Database Note  Database PSU-CPU Cross-Reference List Note  Database Security Patching from onwards Note

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 18 Latest Database PSUs  – GI PSU1 – Patch Oct 2014 – RDBMS PSU1 – Patch Oct 2014  – GI PSU5 - Patch Oct 2014 – RDBMS PSU5 - Patch Oct 2014  – GI PSU4 Patch – Oct 2014 – RDBMS PSU4 – Patch – Oct 2014

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 19 Latest Database PSUs  – GI PSU12 - Patch Oct 2014 – RDBMS PSU12 - Patch Oct 2014  – CRS PSU7 – Patch Apr 2013 – RDBMS PSU20 – Patch – Oct 2014  – CRS PSU2 - Patch – Jul 2012 – RDBMS PSU12 – Patch – Jul 2013 (LAST PSU)

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 20 Exadata Patch Delivery Changes  Quarterly Database Patch for Exadata (QDPE) – Recommended bundle patches released quarterly, no monthly patches – Includes latest PSU for RDBMS/GI and one-off patches – Oct 2014 QDPE – Patch (for 11.2)  Quarterly Full Stack Download Patch (QFSDP) – Complete collection of software patches released quarterly – Infrastructure (ESS, IB, PDU) – Database (QDPE as above, Opatch, Oplan) – Systems Management (EM Agent, OMS, Plug-ins)

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 21 Latest Exadata Bundle Patches  – BP5 – Patch (Oct 2014)  – BP12 – Patch (Oct 2014)  – BP24 – Patch (Oct 2014)  – BP22 – Patch (Oct 2013)

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 22 Life Time Support Policy

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 23 Life Time Support Policy  Oracle Database – 12.1 Premier: Jul 2018, Extended: Jul 2021 – 11.2 Premier: Jan 2015, Extended: Jan 2018 – Free Extended Support to Jan 2016 – 11.1 Premier: Aug 2012, Extended: Aug 2015 – Premier: 31-Jul-2010,Extended: 31-Jul-2013 – Sev1 fixes only (no security patches) – x Premier: 31-Jan-2009,Extended: 31-Jan-2012  Sustaining: Indefinite applies to all above Lifetime support policy:

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 24 Life Time Support Policy  Enterprise Manager Grid & Cloud Control – 12.1 Premier: Oct 2016, Extended: Oct 2019 – 11.1 Premier: Apr 2015, Extended: Apr 2018 – 10.2 Premier: Nov 2011, Extended: Nov 2014  Exadata Storage Server Software – 11.2.x Premier: Sep 2014, Extended: Sep 2017 – 11.1.x Premier: Sep 2013, Extended: N/A

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 25 Recent Alerts & Issues

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 26 Support Status Notes  Database Support Status Notes – Note – Note – Note – Note: – Note:  Exadata Support Status Notes – 11.2Note – 11.1Note

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 27 Recent Alerts & Issues  Install and Upgrade – Disable Transparent HugePages on SLE11, RHEL6, OL6 and UEK2 Kernels Note Note – $OH/rdbms/admin/catcdb.sql is missing from 12c release (Multitenant Option without DBCA) Note Note – 11gR2 Dedicated Server Processes Have Large Usla Heap Segment compared pre-11.2 (AIX only) Fixed Note Note

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 28 Recent Alerts & Issues  Install and Upgrade -Master Note For Oracle Database 12c Release 1 (12.1) Database/Client Installation/Upgrade/Migration (Non-RAC) Note Note to Grid Infrastructure and Database Upgrade on Exadata Database Machine (useful for non-Exadata too)Note Note Pre 12.1 Database Issues in 12c Grid Infrastructure Environment Note Note

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 29 Recent Alerts & Issues  Database – Wrong results when GROUP BY uses nested queries in NEW! Note Note – Join of temp and permanent table in RAC might lead to index corruption Affects versions / Note Note – Join of temp and permanent tables in RAC might lead to table corruption onlyFixed in PSU3 and Note Note – Unrecoverable error ORA in ASM I/O path (HP-UX/Solaris) Fixed in PSU8 Note Note

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 30 Recent Alerts & Issues  Database – After A Rebalance Operation, An ASM Disk Goes Offline In A RAC ASM Configuration Fixed in Note Note – Process spin and/or ASM and DB crash if RAC instance up for > 248 days (Solaris Only) 10.2 thru 11.2 Fixed in Note Note – Corruption in Rollback with Clusterwide Global Transactions in RAC /3 Fixed in Note Note

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 31 Other notes  RACCheck renamed to ORAchk Note Note See Appendix for older alerts!

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 32 Questions

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 33 Questions?

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 34 Older Alerts  Exadata – Extremely heavy system load causes I/O failures leading to ORA-1578 where Write-back Smart Flash Cache enabled. Note Note Fixed ESS – Core dump or possible data corruption when modifying uncompressed blocks of an HCC-compressed segment. Note Note Applies to DBs BP12 and earlier running HCC. Fixed BP13

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 35 Older Alerts  Install and Upgrade – Essential Steps to take before Upgrading to Grid Infrastructure/ASM Note Note – ORA-600 [KKPO_RCINFO_DEFSTG:OBJNOTFOUND] On 11.2 Databases After Upgrade Note – Materialized View fast refresh may fail with ORA-600 [21028]. Note – Patches not found upgrading Grid Infrastructure Bug – MRP0 ORA-328 on switchover to standby after upgrade to Fixed in Note Note

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 36 Older Alerts  Install and Upgrade – DBUA Shared_Pool Too Small ( Sun sparc) Bug – Ora-1578 Blocks misplaced in ASM..compatible.asm < 11 and existing datafile resized Note – ASM rolling upgrade to fails on RAC Note – Various ora-600 errors during upgrade to 11g Note

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 37 Older Alerts  Database – Hang / SGA memory corruption / ORA-7445:[kglic0] with CURSOR_SHARING using multiple shared pool subpools Fixed in Note Note – ORA-600 or Data Corruption possible during shutdown normal/transactional/immediate of RAC instances in a rolling fashion Note Note

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 38 Older Alerts  Database – ORA-600 [2015] during transaction rollback in undo block for COMPRESS table to Note Note

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 39 Older Alerts  Database – Intermittent logical corruption of LOB data during recovery 10.1 to 11.2 Fixed in Note Note – Segment header corruption if extent allocation operation is interrupted 9.2 to 11.2 Fixed in Note Note – OERI[25027] or [4097] in plugged datafile after CREATE CONTROLFILE to Fixed in Note Note – RFS in standby with a wrong location for archive log corruption/overwriting datafiles when max_connections > to 11.2 Fixed in Note Note

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 40 Oracle Support  GCS – Global Customer Support; the analysts within Oracle Support that own and work on Service Requests  BDE – Bug Detection and Escalation; also part of Oracle Support, these are engineers who have access to the source code to check for or confirm the existence of a bug  Sustaining Engineering – formerly known as DDR; the team within Development that creates patches  Base Development – the developers who work on the current and future versions of the software, each owning a small section of code  ACS - Advanced Customer Services; mission critical support services for complex IT environments to help maximize performance, achieve higher availability and reduce risk

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 41 Terminology  CPU – a Critical Patch Update; in essence a CPU is a bundle which is released quarterly and only includes security-related fixes. CPUs are cumulative, so a later CPU will contain all of the fixes from an earlier CPU for the same patchset. CPUs are “molecular” which means groups of related fixes (“molecules”) can be excluded if they conflict with existing patches. Also known as SPUs.  PSU – a Patch Set Update; another bundle released every quarter, the PSU contains critical bug fixes for its intended patchset. Again they are cumulative, so they contain all fixes from previous PSUs for the same patchset – they also include the CPU released on the same date. So for example PSUApr2010 includes CPUApr2010. There are very specific rules about which fixes can be included in a PSU; nothing that affects optimizer query plans can be included, nor anything that requires a configuration change. Port-specific bugs also cannot be included. Application of a PSU will increment the last digit of the release number, e.g. PSUApr2010 for results in the version becoming  Overlay Patch – when a one-off interim patch conflicts with a PSU, an overlay patch is required. This is basically a merge of the patch you want and the PSU; Development aim to provide these automatically so they shouldn’t actually be as much work as they sound.

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 42 Terminology  Interim Patch this is the official name for a one-off patch  Conflict – two or more bugfixes which modify the same source code files; if this is the case then only one can be applied, otherwise the code for the fixes will need to be “merged” to produce a new label  Merge – a combination of labels; if for example you have two bugfixes which touch the same files then you would need to have those fixes merged together, producing one new patch with a new label  Backport – also known as an OOB or One-Off Backport, this is a change or fix in a later piece of code which is then retrospectively applied as a patch to an earlier level of the code e.g. a fix in might then be backported on top of and made available as an interim patch  Patchset - A patchset is a tested and integrated set of product fixes. Patch sets provide bug fixes only; they do not include new functionality and they do not require certification on the target system”… but that has changed in see later slides

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 43 HP-UX Itanium and Oracle Database Software  Previously, Oracle announced that it would stop developing new versions of its software on Itanium microprocessors. For example, that meant version 12c of the Oracle database due out in early 2013 would not be available on Itanium. However, a judge recently ruled that Oracle has a contract to continue porting its software to Itanium computers for as long as HP sells Itanium computers. Therefore, Oracle will continue building the latest versions of its database and other software covered by the judge's ruling to HP Itanium computers. Oracle software on HP's Itanium computers will be released on approximately the same schedule as Oracle software on IBM's Power systems. Press Release Press Release

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 44 Patchset Grace Period

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 45

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 46