Office 365 ProPlus Managing Updates

Office 365 ProPlus Deployment Track Time Track Day 1: 11:45pm – 1:.00pm Getting started with Office 365 deployment Day 1: 2.00pm – 2:45pm Introduction to Office 365 ProPlus LAB: Install and configure AADSync Day 1: 3:30pm – 4:45pm Planning & Deployment - Part 1 LAB: ODT & Shared computer activation Day 1: 4:45pm – 6:30pm Ask the Experts Reception Day 2: 9:30am – 10:45am Planning & Deployment - Part 2 LAB: Deploy Office using SCCM Day 2: 10:30am – 11:45am MDM for Office 365 Day 2: 1:15pm – 2:30pm Managing Updates LAB: Update Office through Group Policy Day 2: 2:45pm – 4:00pm Office Telemetry and Compatibility LAB: Using Telemetry Dashboard Day 2: 4:15pm – 5:30pm Troubleshooting Installations & Updates

Office 365 ProPlus Deployment Track Time Track Day 1: 2.00pm – 2:45pm Introduction to Office 365 ProPlus LAB: Install and configure AADSync Day 1: 3:30pm – 4:45pm Planning & Deployment - Part 1 LAB: ODT & Shared computer activation Day 1: 4:45pm – 6:30pm Ask the Experts Reception Day 2: 9:30am – 10:45am Planning & Deployment - Part 2 LAB: Deploy Office using SCCM Day 2: 1:15pm – 2:30pm Managing Updates LAB: Update Office through Group Policy Day 2: 2:45pm – 4:00pm Office Telemetry and Compatibility LAB: Using Telemetry Dashboard Day 2: 4:15pm – 5:30pm Troubleshooting Installations & Updates

Session Agenda Office Servicing Overview Managing Office Updates Introduction to Telemetry

Office 365 ProPlus Servicing Overview Tech Ready 15 4/17/2017 Office 365 ProPlus Servicing Overview Monthly, cumulative builds Flexible options for management, control Calculated deltas Enables agility Builds, rather than updates Provided monthly. Contains security, non-security changes. Cumulative…At most one update away from evergreen Background updating Deltas are calculated and downloaded in background Several options to provide IT controls Take control of change Manage change via small ripples, rather than large, disruptive waves Consistency enables process automation Reduces time to get new features to user © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Office Update Triggers 4/17/2017 Office Update Triggers Update Schedule Task Runs after user login and around 3am (Sunday, Tuesday, Thursday) Task can be configured to check the CDN or local source Can be disabled User Initiated Update Now in the Account section under the File Menu Requires admin rights Command-line Update %programfiles%\Microsoft Office 15\Client[x86|x64]\OfficeC2RClient.exe /update user [updatetoversion=“15.0.4569.1508”] © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Phases of Update Update Download Update Apply Binary delta compression Requires applications to be closed Will apply on reboot User interaction is possible

Configuring Updates at install time Using the Office Deployment Tool Defaults – updates are checked for on a daily basis on the Microsoft CDN Use <Update> tag to turn on or off updates Options include: Update location, Version and deadline <Configuration> <Add SourcePath="\\server\share" OfficeClientEdition="32"> <Product ID="O365ProPlusRetail"> <Language ID="en-us" /> </Product> </Add> <Updates Enabled="TRUE" UpdatePath="\\Server\share\" TargetVersion="15.1.2.3" Deadline=“12/16/2014 18:30"/> </Configuration>

Configuring Updates via Group Policy Computer Configuration\ Administrative Templates\ Microsoft Office 2013\ Updates Enable Automatic Updates Hide option to enable or disable updates Update Version Update Deadline Update Path Disable Update notifications

Group Policy enables you to utilize… Microsoft Office 4/17/2017 Group Policy enables you to utilize… Loop-back processing Group Policy Preferences Organizational units Security group filtering IP address range Computer name LDAP Queries AD site DNS Suffix © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Scheduled Task triggered Tech Ready 15 4/17/2017 Scheduled Task triggered How Automatic Updates Work Most Common Path New build available? Ready to apply? No No Do nothing © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Scheduled Task triggered Tech Ready 15 4/17/2017 Scheduled Task triggered How Automatic Updates Work Apply Update (Scenario 1 of 3) New build available? Ready to apply? Office processes running? No Yes Yes No Download delta Update Office © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Scheduled Task triggered Tech Ready 15 4/17/2017 Scheduled Task triggered How Automatic Updates Work Apply Update (Scenario 2 of 3) New build available? Ready to apply? Office processes running? 3 or 6 days have passed? No Yes Yes Yes No Do nothing Download delta © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Scheduled Task triggered Tech Ready 15 4/17/2017 Scheduled Task triggered How Automatic Updates Work Apply Update (Scenario 3 of 3) New build available? Ready to apply? Office processes running? 3 or 6 days have passed? Prompt user via Toast or Business Bar No Yes Yes Yes Yes User selects apply? Download delta Yes Select “Close programs?” Update Office Yes Open Office apps © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Scheduled Task triggered Tech Ready 15 4/17/2017 Scheduled Task triggered How Automatic Updates Work New build available? Ready to apply? Office processes running? 3 or 6 days have passed? Prompt user via Toast or Business Bar No Yes Yes Yes Yes No No No User selects apply? Do nothing Download delta No No Yes Select “Close programs?” Update Office Yes Open Office apps © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Demo Updating Office 365 ProPlus 4/17/2017 © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Updates & Future Compatibility Tech Ready 15 4/17/2017 Updates & Future Compatibility Object Model & API Virtually static since Office 2010 (http://aka.ms/Kj6vya) Office App model is future direction… …no planned changes to object model/APIs Builds supported for 12 months Consistent with MSI/Service Pack lifecycle policy Enables validation of builds Telemetry provides objective data Facilitates a fact-based approach to manage risk Helps manage change Extensibility Model Build lifecycle Manage Risk Manage change © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Managing Office Updates Tech Ready 15 4/17/2017 Managing Office Updates Common Questions “How can I test/approve updates?” “How can I automate update management?” “How can I back out, if necessary?” “How can I determine if it worked?” © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Managing Updates A sample plan Process is automated Builds are validated for 2 weeks Backout is enabled Opt-out is available Goals Production Group  Validation Group

Managing Updates – A sample plan Option Details 1. Define & configure “pilot” group Determine who will validate new builds Determine internal source(s) to contain Office builds Use Group Policy & global group filtering to configure update source (eg, “\\server1\Source1”) for testing group (Optional) Configure to download from cloud

Managing Updates – A sample plan Option Details Use Group Policy to configure update source(s) and/or Define update source at install time using the UpdatePath element 2. Define production update source

Managing Updates – A sample plan Option Details Run setup.exe /download UpdateSource1.xml SourcePath set to Pilot update location Create a scheduled task to automate download Run task 2nd Friday of each month Contents of UpdateSource1.xml: <Configuration> <Add SourcePath="\\Server1\Source1" OfficeClientEdition="32"> <Product ID="O365ProPlusRetail"> <Language ID="en-us" /> </Product> </Add> </Configuration> 3. Configure pilot update source

Managing Updates – A sample plan Option Details Run setup.exe /download UpdateSource2.xml SourcePath set to Production update location Create a scheduled task to automate download Run task 4th Friday of every month Disable this task to “opt-out” of distributing to production (Optional) Use software distribution tools to schedule deployment to many locations 4. Configure prod update source

Managing Updates – A sample plan Option Details Backout plan - Use OfficeC2RClient.exe (via Software distribution) to downgrade to previous build Enforcement – Use OfficeC2rClient.exe (via Software distribution) to update to current build (Optional) Use Update deadline in Group Policy to enforce Officec2rClient.exe /update user forceappshutdown=True displaylevel=False updatetoversion=15.1.2.3 5. Manage outliers

Office Telemetry Enables Microsoft Office365 4/17/2017 Office Telemetry Enables Determine frequency of documents & solutions used Manage add-ins & solutions Report detected issues & performance Track deployments © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Mining Data from the Dashboard Custom Reports Microsoft Office365 4/17/2017 Mining Data from the Dashboard Custom Reports ActiveX Macros Builds Scope © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

LAB OBJECTIVES Update Office through Group Policy and SCCM Import Administrative Templates Create and Deploy GPOs Final group discussion