1 Chapter 1 THE INFORMATION AGE IN WHICH YOU LIVE Changing the Face of Business Chapter 1 Today’s Economic Environment MIS InformationPeople Information Technology Roles and Goals of IT

2 What is a system?

3 What is an Information System? A set of interrelated components that collect, manipulate, and disseminate data and information and provide a feedback mechanism to meet an objective. Input of Data Resources Input of Data Resources Processing Data Processing Data Output of Information Products Output of Information Products Control of System Performance Storage of Data Resources

4 Deals with the __________ for, __________, management, and use of information technology tools to help people perform all tasks related to information processing and management. Management information systems (MIS)

5 Today we live in an Information age Where knowledge is power to gain and sustain a competitive advantage. Once you finish your program, you will enter the marketplace as a knowledge worker. Knowledge worker works with and produces __________. A knowledge worker outnumbers all other types of workers by a 4-to-1 margin. Introduction

6 MIS is important, Because it deals with the coordination and use of 3 important organizational resources: Information Information Technology __________ Introduction Continued

7 "From Brazil to Russia and yes, even to China, manufacturing jobs are disappearing around the globe". 22 million jobs cut in manufacturing sector, a decline of 11 percent "gains in technology and competitive pressure have forced factories to become more efficient, boosting output with far fewer workers",

8 Chapter 1 Today’s Economic Environment MIS InformationPeople Information Technology Roles and Goals of IT For a business to be successful today, it has to understand and operate in dynamic, fast-paced and changing economic environment. What does today’s economic environment entail? The E.Conomy The “Now” Economy The Global Economy The Arriving Digital Economy

9 The E.conomy E-commerce - commerce accelerated and enhanced by information technology, in particular the Internet. Telecommuting - the use of communications technologies (such as the Internet) to work in a place other than a central location. Virtual workplace - a technology-enabled workplace with no walls and no boundaries. One can work anytime, anyplace, linked to other people and information, wherever they are. Today’s Economic Environment

10 The E.conomy

11 The “Now” Economy Characterized by the __________ customers have to the ordering of products and services. M-commerce – electronic commerce conducted over a wireless device such as a cell phone or personal digital assistant. Case studyCase study

12 Wagamama Benefits

13 The Global Economy Global economy – one in which customers, businesses, suppliers, distributors, and manufacturers all operate without regard to physical and geographical boundaries. Transnational firms – produce and sell products and services in countries all over the world. Today’s Economic Environment

14 The Global Economy Figure 1.2 Total Import and Export Figures, 1998 to 2000 (millions of Canadian dollars) page 9 Today’s Economic Environment

15 The Arriving Digital Economy Digital economy – marked by the electronic movement of all types of information including physiological information such as: Voice recognition Speech synthesization Biometrics Holograms Today’s Economic Environment

16 Chapter 1 Today’s Economic Environment MIS InformationPeople Information Technology Roles and Goals of IT Information is one of the three components of MIS. Information leads to knowledge and knowledge is power. Knowledge comes from having timely access to information and knowing what to do with it. Information as a Key Resource

17 There are three aspects to information: 1. Data V.S. Information. 2. Personal dimensions of information. 3. Organization’s dimensions of information. MIS Information PeopleInformation Technology

18 Data versus Information Data and Information

19 Personal Dimensions of Information Figure 1.3 Personal Dimensions of Information page 10 MIS Information PeopleInformation Technology

20 Organizational Dimensions of Information Information flows Information granularity and What information describes. MIS Information PeopleInformation Technology

21 Organizational Dimensions of Information Granularity Information granularity – refers to the extent of __________ within the information. MIS Information PeopleInformation Technology

22 Organizational Dimensions of Information What information describes What the information describes can include: Internal information – specific operational aspects of the organization. External information – the environment surrounding the organization. Objective information – something that is __________. Subjective information – something that is __________. MIS Information PeopleInformation Technology

23 Chapter 1 Today’s Economic Environment MIS InformationPeople Information Technology Roles and Goals of IT People 1.Set goals 2.Carry out tasks 3.Make decisions 4.Serve customer 5.Provide a stable and reliable technology environment. People as a Key Resource When it comes to you (the people) there are two important issues to be aware of: 1.Information and technology literacy. 2.You ethical responsibilities.

24 Information and Technology Literacy A Technology-literate knowledge worker knows how and when to apply technology. HOW is knowing what technology to buy and how to exploit it benefits. When is knowing the right time to apply technology. MIS Information People Information Technology

25 Information and Technology Literacy Information-literate knowledge workers: Define what information they need. Know how and where to obtain information. Understand the information. Act appropriately based on the information to help the organization achieve the greatest advantage. MIS Information People Information Technology

26 Your Ethical Responsibilities Ethics – the principals and standards that guide our behavior toward other people. Ethics are different from laws as they are a matter of personal interpretation. Ethics have a right and wrong outcome according to different people. MIS Information People Information Technology

27 Which ones are ethical / legal or not? Consider: Copying software you purchased, making copies for your friends and charging them for the copies.. Making extra backup copies. Giving out the phone numbers of your friends and relatives without their permission to a provider of some sort. MIS Information People Information Technology

28 Your Ethical Responsibilities MIS Information People Information Technology Electronic Mail or Expensive Mail? (p. 17)

29 Chapter 1 Today’s Economic Environment MIS InformationPeople Information Technology Roles and Goals of IT Information Technology is any computer- based tool that people use to work with information and __________ the information and information processing needs of an organization. IT as a Key Resource

30 There are two basic categories of technology: Hardware – physical devices that make up a computer. Software – set of instructions that the hardware executes to carry out a specific task. MIS InformationPeople Information Technology

31 Decentralized Computing and Shared Information Shared Information MIS InformationPeople Information Technology

32 Chapter 1 Today’s Economic Environment MIS InformationPeople Information Technology Roles and Goals of IT Roles and Goals of IT relates to the reasons you wish to buy, create, implement, use, and integrate IT into your business strategy. Roles and Goals of Information Technology

33 1. Increase employee productivity 2. Enhance __________ making 3. Improve team collaboration 4. Create business partnerships and alliances 5. Enable __________ reach 6. Facilitate organizational transformation Roles and Goals of IT Roles and Goals of Information Technology See figure 1.8

Facilitate Organizational Transformation

35 Read the case study on p. 3 - Information Technology at Ritz-Carlton Hotels Helps Staff Deliver Excellent Service Quality. How many of the roles and goals of technology has the Ritz-Carlton accomplished? How have they accomplished them?