McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 7-1 Chapter Seven Personality and Attitudes

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 7-2 Learning Objectives Define the overall meaning of personality Identify the “Big Five” personality traits and the Myers- Briggs types Describe the meaning of attitudes and their emotional, informational, and behavioral components Explain the antecedents of work-related attitudes, the functions they perform, and how they are changed Examine the major sources and outcomes of job satisfaction, organizational commitment, and prosocial, organizational citizenship behaviors

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 7-3 Steps Leading To Successful Organizational Socialization Relaxed orientation program New recruits placed in high morale groups Timely/ consistent feedback Socialization by a good supervisor Challenging first job Relevant training

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 7-4 The “Big Five” Personality Traits Conscientiousness Emotional stability Agreeableness Extraversion Openness to experience Dependable, hardworking, organized, self- disciplined, persistent, responsible Calm, secure, happy, unworried Cooperative, warm, caring, good-natured, courteous, trusting Sociable, outgoing, talkative, assertive, \ gregarious Curious, intellectual, creative, cultured, artistically sensitive, flexible, imaginative Core Traits Descriptive Characteristics of High Scorers

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 7-5 The Jung Theory Dimensions And The Meyers-Briggs Type Indicators Where do you get your energy? Outgoing Interacting Speaks, then thinks Gregarious Quiet Concentrating Thinks, then speaks Reflective Extraversion (E)Introversion(I) How do you orient yourself to the outside world? Structured Time oriented Decisive Organized Flexible Open ended Exploring Spontaneous Judging (J)Perceiving (P)

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 7-6 The Jung Theory Dimensions And The Meyers-Briggs Type Indicators (Cont.) What do you pay attention to and collect information on? Practical Details Concrete Specific General Possibilities Theoretical Abstract Sensing (S)Intuiting (I) How do you evaluate and make decisions? Analytical Head Rules Justice Subjective Heart Circumstance Mercy Thinking (T)Feeling (F)

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 7-7 Components Of Attitudes EmotionalInformational Behavioral

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 7-8 Influences On Job Satisfaction Job Satisfaction Promotion Opportunities Pay The Work Itself Coworkers SupervisionWork Conditions