Enhancing careers services through better use of ICT 29 November 2011 Martin McDermott More Choices, More Chances and Careers Team

Aims of Presentation 1.Policy Background 1.General 2.ICT in Education 3.Careers policy 2.What’s being done to enhance careers services through better use of ICT

National Performance Framework

Policy Background Curriculum for Excellence Equipping young people with the skills, knowledge and understanding they need Skills for Scotland: A Lifelong Skills Strategy Skills for Scotland: A Lifelong Skills Strategy (2007) established Skills Development Scotland Skills for Scotland: Accelerating Recovery and Sustainable Economic Growth Skills for Scotland: Accelerating Recovery and Sustainable Economic Growth (2010) Career Information, Advice and Guidance in Scotland A Framework for Service Redesign and Improvement Career Information, Advice and Guidance in Scotland A Framework for Service Redesign and Improvement (2011)

ICT Policy Background Scotland’s Digital Future StrategyScotland’s Digital Future Strategy (2011) Digital Participation Broadband Connectivity Digital Economy Public Service Delivery Scottish Government Response to the McClelland Review of ICT Infrastructure in the Public Sector in ScotlandScottish Government Response to the McClelland Review of ICT Infrastructure in the Public Sector in Scotland (2011) Key finding - public sector lagging; opportunity to capture benefits in radically changing how ICT is adopted and deployed to enhance access and improve quality and value of services.

Towards a Technologies for Learning Strategy 8 September Cabinet Secretary for Education and Lifelong Learning announced a new direction for the future of Glow and 5 objectives for taking forwards ICT in Education changing the culture of the use of ICT improve confidence in the use of technology promoting new behaviours for teaching parents and carers to be fully engaged strengthen our position on hardware and infrastructure 17 October ICT in Education Summit held at Stirling Management centre and online (attended by nearly 1000 connections).

Towards a Technologies for Learning Strategy Established a programme management structure to deliver our ambition, encapsulating ICT in Education objectives Consists of a number of projects and work streams including: Culture Change New Solutions for ICT in Education (next GLOW, content strategy, filtering) Migration Infrastructure More information about projects, deliverables and associated work streams available shortly – see

Careers Strategy Key Messages Careers services contribute to increasing sustainable economic growth and to delivering high levels of employment Clear commitment to all-age, universal careers services that are independent, high quality, impartial, informed, supportive of equal opportunities and confidential Greater range of delivery channels including, online, telephone, face-to-face and partnership working Emphasis is on self-help through developing people’s career management skills with face-to-face and more intensive support for those who need it most

Careers: What Do We Want to Achieve? Raise people’s aspirations, improve their life chances and realise their potential Develop people’s capacities to make informed learning, job and career choices throughout their lives to maximise their opportunities to get, stay, flourish and progress in work Quality services that meet the needs of today’s society and of people’s demands and expectations More people to help themselves, making full use of new technologies – and more and better support for those that need it most Best use of our collective, limited, resources

Making the Transition Traditional careers services Web site Practitioner as expert Single interaction Discrete Exclusively delivered by career professionals Directive Single channel – face to face Modern careers services Web service User/self managed approach Skills development (lifelong) Integrated with curriculum Delivered through a range of partners and career professionals Facilitating Multi-channel approach

Better Use of ICT in Careers Services Benefits Increasing and widening access to services Enabling people to access services at a time and place that is suited to their needs Supporting an iterative process Facilitating communication Potential to provide a more cost-effective and productive service Helping individuals succeed: Transforming career guidance Helping individuals succeed: Transforming career guidance (UKCES, August 2011)

Careers: Technological Development Improving capabilities of the careers services workforce Quality Assurance Qualifications CPD framework Improving use of SDS data-hub Use a better data set to provide a more consistent and personalised service Enable ourselves and other partners to identify pro-actively those young people most in need Remove data duplication and gaps to help front-line delivery staff Gather and analyse more comprehensive management information; and Extract information for reporting to Scottish Government and other partners

Careers: Technological Development My World of Work launched by Minister for Learning and Skills in Orkney on 31 August 2011World of Work Web service will evolve, including new tools, further integration and content, supported by among other things: A labour market information and intelligence framework Delivery an industry and career management information project Improving coverage of college provision on National Learning Opportunities Database Developing business case and options paper for college common application process

Benefits of My World of Work (MyWoW) Service experience - MyWoW is a 24/7 service, offering dynamic interactive ways of accessing information, advice and guidance. With MyWoW, SDS will be able to provide enhanced services to a larger audience. Innovation - the architecture for MyWoW makes use of current web technologies using open and common standards to allow for future innovation to be exploited. Scaleability - MyWoW provides a robust platform on which SDS can scale up the provision of services, providing a platform on which further applications can be added. Potential - Exploring scope for joint solutions and integration with wider developments and service delivery partners.

Enhancing careers services through ICT Martin McDermott