Best Practice Seminar June 30, 2005 Miken Specialties, ltd. Servicing the Texas Gulf Coast and Louisiana Industrial Insulation, Scaffolding & Roofing

Best Practice Seminar June 30, 2005 Implementing the 5-Step Process

History and Applicability Implementing the 5-Step Process Best Practice Seminar June 30, 2005

5-Step Process “E” VALUATE CURRENT PROCESSES  Compile all Programs, Policies, Protocols, and Procedures  Check for Uniformity  Promote Synergy Among Programs  Identify Gaps  Example: Gap Analysis Exercise STEP 1:

Gap Analysis Exercise and Revision Log 5-Step Process

“E” NSURE PROGRAM E FFICIENCY  Determine program Effectiveness  Identify opportunities to streamline current processes and become more Efficient  Provide Training at all Levels  Verify Programs are Understood  Example: Scaffold Management Training Program STEP 2: 5-Step Process

Scaffold Management Training Program

Scaffold Audit Checklist & Data Tracking Scaffold Management Training Program

“E” XECUTE THE PROGRAMS  Ensure Programs and Processes are Complete  Define Roles and Responsibilities  Establish Expectations and Consequences  Provide a “Vehicle”  Example: Miken System Management Tool (M.S.M.) STEP 3: 5-Step Process

“E” VERYONES INVOLVEMENT  Incorporate all levels  Promote Feedback  Motivate for Participation  Share the Data  Example: Quarterly Kick-off EH&S Performance Review Meetings STEP 4:

January 14, 2004 – North January 15, 2004 – South January 28, Louisiana

Who’s Getting Hurt? Incident Data Review

Miken Specialties, LTD – Safety Kickoff Meeting 1 st Quarter 2005 Review Age Group

 Establish Periodic Program Reviews  Utilize Lessons Learned / Corrective Action Databases  Provide a Tool for Suggestions  Follow Through –  Example: Opportunity For Improvement Program (OFI Program) STEP 5: 5-Step Process “Initiative to Finishative” “E” VERGREEN PROCESS (Continual Improvement Process – C.I.P.)

Opportunity for Improvement (O.F.I.) Program 5-Step Process

Summary Implementing the 5-Step Process STEP 1: Evaluate Current Processes STEP 2: Ensure Program Efficiency STEP 3: Execute the Program STEP 4: Everyone’s Involvement STEP 5: Evergreen Process (C.I.P.)

Overall Benefits

Best Practice Seminar June 30, 2005 Q & A Implementing the 5-Step Process

Best Practice Seminar June 30, 2005 Q & A Implementing the 5-Step Process