ER Modelling III Example Digital Voice Systems Data Modelling Deriving Tables Types Mapping to SQL DDL

Introduction This lecture introduces the Digital Voice Systems Scenario The lecture uses a brief version of the scenario to introduce you to the model. The full scenario and solution is in your module pack - you need to attempt the full scenario yourself.

Brief Digital Voice Systems Scenario Modern private digital voice systems exchanges are basically complex computer systems. Private digital telephone networks are often used by organisations with a number of multi- building sites. These sites would be distributed around the country, each site would have one or more digital exchanges. At each site there would be a number of employees directly involved in the running of the voice systems. In particular a system would have to keep track of a telephone exchange manager for each site as well as the telephone operators. These digital exchanges are capable of providing a continual log of their activity. Every call is logged providing information as below: Outgoing calls: source extension, destination number, charge band. Incoming calls: destination extension, duration of call, number of rings before answered etc. Clearly details of many employees would need to be recorded together with the details of their associated telephone extensions. In practice employees might have more than one extension. Some employees also might share extensions and the system would have to be capable of coping with this. Organisations would divide their employees into departments. Calls would be charged against these departments. It will be necessary that each extension would be associated with a single department for call charging.

Modern private digital voice systems exchanges are basically complex computer systems. Private digital telephone networks are often used by organisations with a number of multi-building sites. These sites would be distributed around the country, each site would have one or more digital exchanges. What entities can you see - a little imagination is required. Building Exchange SiteRoom What about the relationships? Try to draw those in. Site - Building - Room; a simple hierarchy. You could also have a Floor entity - rooms are often named by building, floor, room number. m 1 In > 1 m 1 m On v

At each site there would be a number of employees directly involved in the running of the voice systems. In particular a system would have to keep track of a telephone exchange manager for each site as well as the telephone operators. Just use an Employee entity and model this with relationships. Note: you may have considered a subtype hierarchy – employee to manager and operator Site Building Exchange Room Employee 1 m Table needed < Operates 1 m < Manages (voice) 1 m 1 m In > m 1 1 m On v

These digital exchanges are capable of providing a continual log of their activity. Every call is logged providing information As below: Outgoing calls: source extension, destination number, charge band. Incoming calls: destination extension, duration of call, number of rings before answered etc. How do we model this bit? You will need the Extension entity. (Telephone extension) Try to add appropriate relationships. Extension 1 m Incoming Call 1 m Outgoing Call < from ^ to

Reviewing what we have so far... Try to link these sections. –What is an extension connected to?. Extension 1 m Incoming Call 1 m Outgoing Call < from ^ to Site 1 m Building Exchange m 1 Site 1 m Room 1 m Employee 1 m 1 m Table needed < Operates < Manages (voice) In > On v 1 m < Plugged into

Clearly details of many employees would need to be recorded together with the details of their associated telephone extensions. In practice employees might have more than one extension. Some employees also might share extensions and the system would have to be capable of coping with this. Starting from the Extension entity, how would you model this? Extension Employee 1 m ?? 1 m Now we need a name for the new entity, attributes and a primary key. Trying asymmetric viewing: For a particular extension - what is it a list of ? All the employees with that extension number. For an individual employee - what is this a list of? The employee’s extension number (or numbers) Employee m Now decompose it. Extension m m For >

Naming the complex entity Any ideas for a name for this entity? How about Directory-Entry –Quite difficult to name…. Extension Employee 1 m 1 m For > In > We need an attribute for Directory-Entry. The primary key could be [ extn#, emp# ] The entity records an employee being associated with an extension. Any ideas for attributes? Would a date be appropriate? (always a useful guess) –The date the employee was given the extension number Directory Entry

Testing the primary key The primary key could be [ extn#, emp# ] so we do the usual test. –Make up a few rows: Now try to break the chosen primary key’ –Adding a row with the same primary key value as another row. If we assume we only hold the latest date on which an extension is allocated to an employee - then the primary key seems to be appropriate.

Organisations would divide their employees into departments. Calls would be charged against these departments. It will be necessary that each extension would be associated with a single department for call charging. Try to model this …. Extension 1 m Incoming Call Outgoing Call Employee Department 1 m 1 m ^ In < Charged To < From 1 m 1 m ^ To

The diagram so far.. The full scenario is in the module pack. Try to re-model the scenario using the full scenario. This diagram is missing another relationship. 1 < Operates Call into ^ For 1m ^ on Site Building Employee < In Exchange Room < In < Manages 1m Extension Outgoing Call Incoming < From ^ To <Plugged Directory Entry ^ In m 1 m 1 Department In > Charged > to 1m m m m m m m m

Deriving tables from the diagram 1. How many tables? How many entity tables? Where are the relationship tables? 1 < Operates Call into ^ For 1m ^ on Site Building Employee < In Exchange Room < In < Manages 1m Extension Outgoing Call Incoming < From ^ To <Plugged Directory Entry ^ In m 1 m 1 Department In > Charged > to 1m m m m m m m m

2. Showing all the postings 1 < Operates Call into ^ For 1m ^ on Site Building Employee < In Exchange Room < In < Manages 1m Extension Outgoing Call Incoming < From ^ To <Plugged Directory Entry ^ In m 1 m 1 Department In > Charged > to 1m m m m m m m m > Are these correct? How many postings do we have?

3. Which tables? Now we simply lay out the tables as below : Simple Entities: Site ( Building ( Room ( Extension ( Outgoing_Call ( Incoming_Call ( Department ( Employee ( Exchange ( Complex Entities: Directory_Entry ( Relationships: Operates (

4. Identifiers Simple Entities: Site ( Building ( Room ( Extension ( Outgoing_Call ( Incoming_Call ( Department ( Employee ( Exchange ( Complex Entities: Directory_Entry ( Relationships: Operates ( site#, building#, room#, building#, extn#, extn#, date, time, dept#, emp#, exch#, emp#, extn#,- we did this earlier exch#, emp#,- taken from the entities What is the primary key for the relationship table? You need the ERD and mapping to tables rule.

5. Postings Anything to post into Site? –Yes, emp#. Anything to post into Building? –Yes, what? Anything to post into Room? –Yes, but pre-posted. Anything to post into Extension? –Yes, what? Anything to post into Outgoing_Call? –Yes, but pre-posted. Anything to post into Incoming_Call? –Yes, but pre-posted. Anything to post into Department? –No. Anything to post into Employee? –Yes, what? Anything to post into Exchange? –Yes, what? Anything to post into Directory Entry? –Yes but we already did that when we created the complex entity. –Directory_Entry(emp#, extn#, …. Have we done all the postings? - Count them... 1 < Operates Call into ^ For 1m ^ on Site Building Employee < In Exchange Room < In < Manages 1m Extension Outgoing Call Incoming < From ^ To <Plugge d Directory Entry ^In^In m 1 m 1 Department In > Charged > to 1 m m m m m m m m >

5. Completed Postings Simple Entities: Site (site#, Building (building#, Room (room#, building#, Extension (extn#, Outgoing_Call (extn#, date, time, Incoming_Call (extn#, date, time, Department (dept#, Employee (emp#, Exchange (exch#, Complex Entities: Directory_Entry (emp#, extn#, Relationships: Operates (emp#, exch#, emp#, site#, dept#, exch#, dept#, site#, How many foreign keys? Have we posted all of them?

6. Assigning further attributes These digital exchanges are capable of providing a continual log of their activity. Every call is logged providing information as below: Outgoing calls: source extension, destination number, charge band. Incoming calls: destination extension, duration of call, number of rings before answered etc. Where would you assign these attributes? Where would you record the date of employment of a telephone operator? The full scenario is in the module pack. Try to assign all the other attributes found there.

Mapping to SQL Data Definition Language CREATE TABLE EXTENSION ( EXTN_NONUMBER(6) NOT NULL, DEPT_NO CHAR(6), EXCH_NO NUMBER(4), CONSTRAINT dept_foreign_key FOREIGN KEY (DEPT_NO) REFERENCES DEPARTMENT (DEPT_NO), CONSTRAINT exch_foreign_key FOREIGN KEY (EXCH_NO) REFERENCES EXCHANGE (EXCH_NO), CONSTRAINT extn_primary_key PRIMARY KEY (EXTN_NO) ) ; Extension (extn#, dept#, exch#)

CREATE TABLE DEPARTMENT ( DEPT_NO CHAR(6) NOT NULL, DEPT_NAME CHAR(20), CONSTRAINT dept_primary_key PRIMARY KEY (DEPT_NO)); Creating the SQL script CREATE TABLE EXTENSION ( EXTN_NONUMBER(6) NOT NULL, DEPT_NO CHAR(6), EXCH_NO NUMBER(4), CONSTRAINT dept_foreign_key FOREIGN KEY (DEPT_NO) REFERENCES DEPARTMENT (DEPT_NO), CONSTRAINT exch_foreign_key FOREIGN KEY (EXCH_NO) REFERENCES EXCHANGE (EXCH_NO), CONSTRAINT extn_primary_key PRIMARY KEY (EXTN_NO) ) ; INSERT INTO DEPARTMENT VALUES (‘D00012’,’Marketing’);... DROP TABLE EXTENSION; DROP TABLE DEPARTMENT; INSERT INTO EXTENSION VALUES (550551,‘D00012’,8080);...

Manipulating the Database Finding the telephone operators on exchange Operates (emp_no, exch_no) Employee (emp_no, name, dept_no) SELECT E.emp_no, name FROM Employee E, Operates O WHERE E.emp_no = O.emp_no AND exch_no = 8080;