1 Buying Behaviour
2 Types of consumer behaviour Routine response behaviour Limited decision making Extensive decision making
Consumer buying decision process 3 Problem recognition Information search Evaluation of alternatives Purchase Post purchase evaluation
Possible influences on the decision process 4 Personal influences Demographic Situational Involvement Psychological influences Perception Motives Learning Attitudes Personality Social influences Roles and family Reference groups Social classes Culture & sub cultures
Business buying behaviour 5 Recognise problem Develop product specifications to solve problem Search product and suppliersEvaluate products and suppliers Select and order most appropriate products
Influences on business buying 6 environmentalorganisationalinterpersonalindividual
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