CISB444 - Strategic Information Systems Planning Chapter 4 : IS/IT Strategic Analysis: Assessing and Understanding the Current Situation

Chapter 4 : Main Topics Techniques for Interpretation and Analysis Information Requirements in meeting the Current Business Objectives - using Critical Success Factors and Balanced Scorecards techniques Business Process Analysis Evaluating the Gap between Current and Required IS/IT Environments CISB414 - Strategic Information Systems Planning

Business Process Re-engineering Business process re-engineering (BPR) is about taking a fundamental look at how the company operates. The focus of BPR is not on efficiency Taking what is already being done and doing it better BPR focus on effectiveness and innovation Are we doing what we should be doing in the first place? CISB414 - Strategic Information Systems Planning

Business Process Re-engineering BPR identifies key business processes and ensures that these processes are designed to be as effective and efficient as possible The role of BPR increases as IT/IS are increasingly embedded in organisational operations or in the product/service being produced Business processes are being transformed using IT CISB414 - Strategic Information Systems Planning

The integration of IS/IT and BPR CISB414 - Strategic Information Systems Planning

Assessing and Understanding the Current Situation Involves obtaining an in-depth understanding of the : business strategy, business and technology environments, and current status of IS/IT in the business This is vital, because the current situation represents the starting point for any changes CISB414 - Strategic Information Systems Planning

Fact Finding and Analysis Tasks and Deliverables CISB414 - Strategic Information Systems Planning

Fact Finding and Analysis Tasks and Deliverables CISB414 - Strategic Information Systems Planning

Fact Finding and Analysis Tasks and Deliverables CISB414 - Strategic Information Systems Planning

Interpreting the Business Strategy Internal Business Environment The current business processes, activities and the main information entities (e.g. customer, stock item, account) and how they relate to other entities The organisational environment, covering its structure, assets and skills, and the less tangible factors such as knowledge, competencies, values, style, culture and relationship CISB414 - Strategic Information Systems Planning

Interpreting the Business Strategy External Business Environment It is essential to understand and analyse the environment, so that opportunities for IS/IT to impact the business and contributing to the shaping of the business strategy can be identified and explored. CISB414 - Strategic Information Systems Planning

Examining the Current IS/IT Environment (Internal) In order to assess and prioritise IS actions, it is also necessary to examine the current IS/IT environment Questions need answers: To determine whether the infrastructure can sustain the changes required or itself needs changing. An evaluation of the current IT services and resources To establish the gaps which relate to the targeted portfolio, either by enhancement of existing applications or by developing new ones. To establish a business manager’s perception of the role and current effectiveness of IS/IT CISB414 - Strategic Information Systems Planning

Examining the Current IS/IT Environment (Internal) The assessment of IS/IT is conducted in the context of what the business wants to achieve. The current application portfolio Represents the starting point from which future development will begin A key determinant of how the business community in the organisation perceives the value and contribution of IS/IT CISB414 - Strategic Information Systems Planning

Examining the Current IS/IT Environment (external) Examination of the external IT environment enables the strategist to take account of trends and opportunities from emerging technologies and to investigate how competitive or complementary organisations are applying IT. This will lead to a more objective appraisal of current effectiveness, as well as to new ideas for potential application of IT. This outer view is also useful to obtain measure of the relative maturity of the business’s own IS/IT contribution. CISB414 - Strategic Information Systems Planning

Techniques for Interpretation and Analysis CISB414 - Strategic Information Systems Planning

Techniques for Interpretation and Analysis CISB414 - Strategic Information Systems Planning

Techniques for Interpretation and Analysis CISB414 - Strategic Information Systems Planning

Information Requirements to Meet the Current Business Objectives: The Use of Critical Success Factors and Balanced Scorecards The Balanced Scorecard identifies the information required to measure performance against the business objectives. CSF analysis identifies what has to be done, or changed, in order to achieve the objectives, including new information and/or systems needed. In combination, they provide a way of obtaining agreement as to the priority of IS investments relevant to achieving the business objectives for the next 6-12 months. CISB414 - Strategic Information Systems Planning

Balanced Scorecard Developed by Kaplan and Norton (1996, 2001) Based on the premise that financial measures only report the results of past decisions and that, if performance measurement is to have any real meaningful impact, a more balanced set of objectives and measures is required. CISB414 - Strategic Information Systems Planning

Balanced Scorecard Promotes the examination of performance from 4 interrelated perspectives: Financial: How do we look to our shareholders and those with a financial interest in the organisation? (shareholder value, revenue per employee etc) Internal business perspective: What do we have to excel at if we are to meet the expectations of our employees and trading partners? (productivity, quality, cost effectiveness and cycle time) Customer perspective: How do our customers perceive us in term of products, services, relationships, and value-added? (How do customers perceive us. 4 categories - time; quality; performance and service; and cost) Innovation and learning perspective: To achieve our future vision, how will we continue to improve and create future value for our stakeholders? (how well does an organisation learn from the past) CISB414 - Strategic Information Systems Planning

Critical Success Factor Analysis CSF analysis is used for the purpose of interpreting the business objectives in terms of: actions required to achieve them the key information and application needs of the organisation and its managers for assessing the strengths and weaknesses of existing systems CISB414 - Strategic Information Systems Planning

Critical Success Factor Analysis Definition: – The limited number of areas in which positive results will ensure successful competitive performance for the organisation (Rockart,1979). - They are the few key areas where ‘things must go right’ for the business to flourish. CISB414 - Strategic Information Systems Planning

Critical Success Factor Analysis The determination of CSFs should only be started when objectives have already been identified. First stage: to identify CSFs against each objective Second stage: to consolidate them across objectives, since many CSFs will recur Third stage: the importance of information or systems in achieving those CSFs should be considered. Important questions to consider: How can IS/IT help achieve the CSFs? How do existing systems restrain achievement of CSFs? CISB414 - Strategic Information Systems Planning

The Use of Critical Success Factors and Balanced Scorecards The outputs from the construction of the Balanced Scorecard and the CSF analysis can be combined to provide a more comprehensive set of IS requirements. CISB414 - Strategic Information Systems Planning

Business Process Analysis Business process analysis is a technique for assessing the effectiveness of core business processes in support of business objectives The assessment of business processes is aimed at defining the areas where the greatest opportunities exist to improve performance. Ultimately, as a result of process analysis, a decision may be made to embark upon major redesign of one or a number of business processes. CISB414 - Strategic Information Systems Planning

Evaluating the Gap Between Current and Required IS/IT Environments The IS/IT requirements that results from this process form the basis of a framework within which we can critically assess the IS strategy itself. It consists of candidate developments to build or enhance applications and schemes to upgrade the provision of IT resources. The IS demand is the main deliverable to come out of the analysis of the current situation and the business needs, stemming from its strategy and the collection of demands from the current business operations. The assessment of the current IS/IT environment indicates the capabilities of existing IS/IT resources in relation to the known business strategy. CISB414 - Strategic Information Systems Planning

Evaluating the Gap Between Current and Required IS/IT Environments The gap between the current resources and competencies and those needed to satisfy the future IS demand identifies the requirement for change: – Processes in need of recognition, simplification, streamlining or redesign – all with significant IS/IT requirements – New or upgraded information resources – Changes in IT supply resources and competencies to support the role IS/IT needs to play. By analysing the coverage of systems across the core business processes, it is possible to consider and compare a disparate set of information systems requirements across the whole organisation and put them into proper context related to the benefit to the business. CISB414 - Strategic Information Systems Planning

Summary To establish a strategic information systems planning, it is important that some analysis is conducted on the current business and technology situation Facts finding should cover understanding of business strategy, business and IT/IS environment (external and internal) There are different techniques to interpret and analyze businesses – we are looking at Balanced Scorecard analysis and Critical Success Factor Analysis, what are they and how do we use them? CISB414 - Strategic Information Systems Planning