© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 Rebecca Jacoby SVP and Chief Information Officer, Cisco Future of IT…

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Presentation transcript:

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 Rebecca Jacoby SVP and Chief Information Officer, Cisco Future of IT… Beyond Technology

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 2 The Future of IT Everyone and Everything Is in the Cloud Hybrid Private and Public Cloud Core vs. Context New Ways of Working Collaboration Shrinks Time and Space Virtualization of Knowledge Video Changes Everything

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 3 Technology and Business Model Transitions Impact of Technology on IT Value Cost Center Leading with Technology Enabling Business PastPresentFuture

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 4 Impact of Economics on IT Value Productivity Agenda 50% 25% Run the Business Grow the Business Change the Business 33% Base Case 45% 30% 25% Growth Agenda

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 5 Transformation to a Services Organization TechnologyProcessCulture Architecture  Virtualization  Borderless Network  Collaboration Process and Operations  Investment Planning  Core IT Processes Organizational Change  Measuring Success  Change Management

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 6 Architecture: Everything as a Service Borderless Network CollaborationVirtualization Data Center to ”Cloud” Client Experience at Enterprise Scale Secure Mobile Global New Way to Work Video Decision Making Advantage New Business Models Network As the Platform

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 7 Process: Investment Planning in the Future Business Partnership IT Strategic Alignment Architectural Review Strategy Alignment Corporate Alignment Annual Investment IT Portfolio Value Discussion

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 8 Culture: Defining Business Value of IT Operational Functionality Business Experience Strategic Growth  Big Bet Oriented  Trade 0ffs: Features/Performance  Evolve Experience/Preserve Revenue  Acceleration of Business Value  Productivity for Business by Reducing Cost Per Use  Benchmarking/Tiered Services

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 9  Ongoing Cost  Process Cycle Time  Cost/Use of Service  Tiered SLA  Value of Enablement  Time to Enablement  Time to Capability  Time to Scale  Acceleration of Value  Time/ease to implementation  Time/Cost Saved by Re-Use  Time to Provision a Service Value of IT: Operational Functionality Business Experience Strategic Growth Business Results IT Effectiveness

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 10 IT Services ViewClient Alternatives Bringing it All Together QuoteSellOrderBill Client Experience Business Service Foundation Storage “Silver” Virtual Machine Acceleration Pricing Identity Management Offer Config Partner Space B2B Customer Data Network Demo (plus Custom) Option 1Option 2Option 3 BRDCapability Bill of IT Reuse Drives Down IntegrationService Level Risk Reuse?Highest Architectural Basis Cost Scope Viable? Reuse ReducesSlowestTime to Capability Fast (Scale?) CustomServicesExternal Service

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 11 Culture: Accelerating Change Organization Strategic Alignment IT Change Management Team Leading in a Services Organization IT Cohorts The “Individual Readiness” Aspect of the Operating Model Career Workgroup LeadershipIndividual

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 12 Services Organization: Operate and Innovate Operations: 3000 People Make Architecture Happen Process: Manage Service Framework; Drive Consistency Innovation  Solutions Architects  Domain Architects  Enterprise Architecture (Centralized)  Partner Architecture Teams (Federated)

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 13 Virtualization Example: How to Gain Value While Preparing for the Future Operational Functionality (Coordinated Operations) Business Experience (Business Processes) Strategic Growth (Innovation)  Demonstrating Additional 30% Cost Reduction in Opex Using Cloud and UCS Together  15 Minute Provisioning  Robust Virtualization Mindset, 78% of New Requirements Virtualized  DeVirt and Virtualization, 1MW saved over 12 Months, 37% Virtualized

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 14 Business Intelligence Becomes Decision Making Advantage Operational Functionality Physical Data Model Optimization Business Experience Migration: Re-Point or Re-Engineer Strategic Growth  Customer Intelligence Center: $470M Incremental Bookings. Global Potential: $5B Over 3 Years  Future: Video; IWE  30% Reduction in Time to Deliver  Component Quoting Process: Refresh Times cut by 65%; 16X Faster Processing Increases Number of Concurrent Users  Designed for Re-use, Resiliency, Security  Avoiding $2M/yr in Power; $7M in Capital (CPU, Storage)

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 15 20,000 Global Sale Employees in 90 Countries and 270 Cities TechnologyProcessCulture  Video Communications  Event Environment  Integrated Workplace  Global Functional Community: Relevant Content, Personalization and Sales Results…Beyond Event  One Cisco, One Sales Community  Virtual Reality Game  Virtualization of Knowledge Transforming to a Service Organization: Global Sales Experience Global Sales Experience

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 16 The Foundational Service Element: Integrated Workforce Experience Key Tenets 1.Headline news 2.Architectural plays 3.Sales “Care Abouts” Future: My View

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 17 Employee View Collaboration Within the Enterprise Customer/Partner View Collaboration Externally Through Cisco.com Collaborate Internally and Externally Future: My View

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 18 The Value of Cisco’s IWE Implementation: One Third The Cost in One Third The Time Without Leveraging an Integrated Architectural Approach 6–7 Months Sales 6–7 Months Manufacturing, Engineering, HR 6–7 Months IT, Corp Comms, Addnl. Communities 6–7 Months Marketing, Finance, Legal Services By Leveraging Our IWE Platform, We Will Deliver a Transformational Way to Work Across 12 Functions in Just 12 Months Q1 FY10Q2 FY10Q3 FY10Q4 FY10 7 Months LIVE Aug 09 IWE for Sales 4 Months LIVE DEC 09 Manufacturing Engineering, HR 3 Months Mar 10 IT, Corp Comms Addnl. Communities 4 Months Jul 10 Marketing, Finance Legal, Services Core IWE Platform and Services New Functional Services

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 19 Global Sales Experience Platform Inter-Cloud Integration Apps Integrate Services from Multiple Clouds Global Sales Experience (Any Device, Any Where) 20,000 Users, 90 Countries, 88 Continuous Hours Cisco TV, Cisco TelePresence, Video on Demand Global Platform for Sales Cisco WebEx Event Center Event Site Video on Demand, TelePresence, Live Broadcasts Sales News and Content, Sales Applications, Community Collaboration Power Session, Interactive Sessions, Live Q&A Event Registration, Agenda, Information Booths, Games, Chat, Live Q&A Sessions Identity and Profile Management, Single Sign-on SOA Data Exchange Orchestration Cisco.com InXpo.com Salesforce.com WeEex.com Inter-Cloud Network Infrastructure Community, Calendar, Blog, RSS, Content Rating, Search/Tagging Cisco.com IM, Whiteboard, WebEx Event Center, WebEx Connect WebEx.com Bookings, Opportunities, Commissions, Sales Funnel, Notifications Salesforce.com Event Registration, Agenda, Games, Info Booths InXpo.com

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 20 Our Future… Beyond Technology TechnologyProcessCulture Virtualized Architectures that Leverage Internally and Externally Sourced Services will Form a foundation for high value IT Leading IT Organizations will Adapt Fundamental Processes Beginning with Investment Planning. Successful IT Organizations will Drive Broad Cultural Changes to take Advantage of Industry Transitions

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 21