Adopt & Adapt Tips on Enterprise Data Management Annette Pence September 10, 2009 MITRE

MITRE Is an Operator of FFRDCs 4/16/2017 MITRE Is an Operator of FFRDCs The MITRE Corporation operates three FFRDCs, each under the sponsorship of a government organization. Center for Connected Government Sponsored by the Internal Revenue Service (1998) Center for Advanced Aviation System Development Sponsored by the Federal Aviation Administration (1990) Command, Control, Communications, and Intelligence Center Sponsored by the Department of Defense (1958) On June 30, 1956, 128 peopled died as two airliners that had taken off from Los Angeles collided over the Grand Canyon—at the time, the worst air disaster in US history. This accident highlighted the need for a better approach to air traffic control. “Soon after its founding, MITRE began supporting civilian authorities in the automation of the National Air Space, and over the years became a significant resource to the FAA.” (Architects) “In 1990, the FAA identified and formalized a need for a long-term relationship with an independent R&D entity that would provide an essential research and engineering capability to support the FAA’s mission. One of the primary aspects of the mission is to provide a safe, secure, and efficient global aviation system that contributes to the national economy, productivity, security, and the promotion of US aviation interests. Based on a long prior relationship, which was a de facto FFRDC relationship, an agreement was entered into between The MITRE Corporation and the FAA for a 5-year period of time.” (FAA Sponsoring Agreement) In the fall of 1998, the IRS opened a competition for a new FFRDC to assist it in its ongoing effort to modernize the agency and its systems for tax administration. Citing MITRE’s ability to bring all its considerable experience and expertise to bear on their behalf, its comprehensive understanding of the IRS’s problems, and its ability to field a coherent team, the IRS chose MITRE. MITRE established and began operation of the Center for Strategic Tax Administration Modernization. Today, that FFRDC, known within MITRE as the Center for Enterprise Modernization (CEM), advances enterprise modernization and more effective operations within the IRS and across a wide range of civilian government agencies. The work performed by an FFRDC is defined by a Sponsoring Agreement, unique to FFRDCs, that describes the context in which work is to be performed. 2 MITRE 9/10/09

Currently Supported Federal Agencies 4/16/2017 Currently Supported Federal Agencies USMC FAA DISA DoD HHS Intelligence Community DoED Office of Foreign Assets Control IRS DHS US Department of Agriculture DoED United States Visitor and Immigrant Status Indicator Technology National Institute of Standards and Technology Government Printing Office Census USAF NGA Centers for Medicaid and Medicare Services DoJ ICE CBP MITRE 3 9/10/09

The process by which data is managed from creation to storage to end-use and end of life cycle Internet Intranet Information Delivery Data Marts Functional Data Management OLAP Data Mining Metadata Data Accessibility Project Management COTS Data Structures Authoritative Data Sources Data Integration Data Management Data Quality Data Transformation Distributed Systems RDBMS Enterprise Architecture Program Management Business Requirements Politics MITRE 4 9/10/09

Avoid the tug of war between people, technology, process and priorities Business Driver Success Factor Increase productivity Right focus Better use and management of business info Right culture Reduce costs Right people React to change Right technology Become security compliant Right metrics MITRE 6 9/10/09

Without Appropriate Data Management The Challenge 4/16/2017 Massive information to store, manage, and access Stored within stove-pipe, application-centric data stores Duplicated across multiple environments With unclear data definitions Requiring appropriate attention to, and infrastructure for, ensuring individual privacy and information confidentiality Characterized by questionable or uncertain data quality And lacking sufficient integration and synthesis for analysis Every Government agency is data management challenged Without Appropriate Data Management Reduces ability to achieve program mission and assess program performance and outcomes Elevates cost of operations Increases risk to public safety Diminishes public confidence Adversely impacts program and mission performance MITRE has an opportunity and a responsibility to address these challenges MITRE 5 9/10/09 Annette Pence

Data Management Approaches Engagement Scope Federated – multiple agencies, similar mission Enterprise – Organization focused Program – Single Initiative Enterprise Data Management Strategic Plan Top Down Enterprise Wide Holistic Program Specific Data Management Strategy Data Management Assessment Time boxed Enterprise or program focused Data Management Diagnostic Program specific trouble shooting or optimization Data Management Audit 7 MITRE 9/10/09

Some Things to Think About Synonymous terms Enterprise, company, corporation, organization What about that metadata? Do you need a separate repository? What about tool repositories? Who will use it? Consider the economic payoff If you can’t measure it, you can’t manage it Turn time savings into $$$ Understand the Roles Some have gone away Some have been combined Some responsibilities have changes Some places have no roles! Be ready to explain ‘why’ anything and everything 8 MITRE 9/10/09

Organizational Scenarios Large data management organization Responsible for the ‘all encompassing’ conceptual and logical models Responsible for setting policy and standards Responsible for operations and maintenance of databases and data structures Sign off authority for all data and data structures entering in to the production environment Large data management organization Responsible for all encompassing conceptual models Responsible for setting policy and standards Responsible for physical design Sign off authority for all data and data structures entering into the production environment No central data management organization Business Units entirely responsible for their own data and its management Integration after the fact Medium sized data management organization Responsible for enterprise logical model Responsible for physical design Small data management organization Responsible for policy and compliance monitoring MITRE 9 9/10/09

Best Practice Recommendations Define the ‘enterprise’ Focus on the area that has the most challenges Identify and manage expectations Identify and gain commitment of functional knowledge Establish the foundation for governance and quality Understand the benefits and boundaries of metadata and master data Allocate enough time for training and transition Adopt a framework for conflict resolution and decision making (entity equivalent to a Change Control Board) Implement and execute continuous quality improvement Be willing to compromise and look for a “win-win” situation 10 MITRE 9/10/09