Government Technology Bay Area Technology Forum November 5, 2009 Presented By: Jon Fullinwider Director, Local Government Citrix Systems, Inc. Presented By: Eric Ludwig Solution Specialist CDW-G

 Time for a reality check?  Cloud Computing – What is it?  Will Government Adopt the Cloud?  Management and Governance in the Cloud?  Cloud Considerations  Criteria for Cloud Deployment  Architecture and Applications Jon Fullinwider, Citrix Systems Eric Ludwig, CDW-G

WWW WWC Before the Web Internet Cloud Services World Wide Computer World Wide Web

Utility World Wide Computer On-demand

Private Public County/City Controlled Environment Internet domain services

Software as a Service (SaaS)Infrastructure as a Service (IaaS) Platform as a Service (PaaS)

User Interface IP Address & Infrastructure  Amazon  Google  Salesforce.com   ERP  HR  Financial  Collaboration  Social Networking  etc. Used correctly it can save money and improve service Allows IT to focus on service delivery and not on the management of technology Shared data center in the Cloud Browser !

What types of services are available via the Cloud model? How do vendors charge for Cloud services? What types of applications can run in the Cloud? Can you move from Cloud to another? What are the issues with Software licensing in the Cloud? SLA’s in the Cloud, can you enforce them? What about contractual damage and liability clauses? How do I manage in the Cloud? What is a Public Private Partnership?

The risks, rewards and concepts of “the cloud.” Eric Ludwig

 What is cloud computing?  Ambiguity?  Do it yourself?  Outsource?

Physical Management/Control Elasticity/Scale Security

 Location  Redundancy  Power  Cooling  Bandwidth  Conditioning  Controls  Audit  SAS  PCI/government audits

 Physical or Logical?  Logical  GUI  Flexibility  Visibility  Availability  Physical  Flexibility  Change management  Service Management

 Infrastructure redundancy  Rapid Deployment/implementation  New application or announcements  Rapid Expansion and Decline  New online application  Property tax payment  Vehicle Registration

 Physical Security  Location  Facility control and compliance  Redundant Systems (i.e. 2+factor authentication)  Logical Security  Firewalls  Intrusion detection and prevention  Access to “Cloud” servers  Auditable results (compliance)

Limited Capital Expenditure O/S Independent Little or no rack and power requirements Rapid Deployment (some on demand) Interoperable with traditional physical co- location foot prints (in some cases) Redundantly architected (in most cases) High service level agreements and redundancies Environmentally Friendly Key Benefits

ApplicationsData Network LAN Fabric Load Balancing Virtual Router/VPN Private network connectivity Storage SAN – Tier 1Disk Enterprise Tape Backup Lower tiered (2/3) Disk Remote Data Vaulting Systems Intel Base CPU IBM Integration? Memory Storage Support Managed Services Advanced Reporting Security Firewalling IDS/IPS Audit compliant Software Licensing/ Own or part of service Cloud Architecture

Virtualize Servers Virtualize Desktops Virtualize Storage Virtualize Applications Storage Virtualization   Disaster Recovery Site Production Site Storage Virtualization Tier 2 Storage Tier 1 Storage Tier 3 Storage

Do you believe the Cloud is viable? Will you adopt Cloud services? 1 to 2 years 3 to 5 years When How will this delivery model change your IT organization? City of Los Angeles? Beyond the obvious, who might emerge as a key player in cloud services?

Eric Ludwig Solution Specialist CDW-G Jon Fullinwider Director Local Government Citrix Systems, Inc