Copyright 2008, Near-Time, Inc. All other trademarks are property of their respective owners 1 Enabling the Interactive Enterprise
Copyright 2008, Near-Time, Inc. All other trademarks are property of their respective owners 2 Introduction Near-Time is a hosted Enterprise 2.0 platform that brings collaboration and publishing together Near-Time integrates forums, wikis and weblogs in a hosted, secure environment to deliver massively flexible interaction Target markets - Line of Business professionals in corporate, publishing, government and academic institutions Founded in 2003, Near-Time is trusted On-Demand partner for thousands of organizations in over 50 countries
Copyright 2008, Near-Time, Inc. All other trademarks are property of their respective owners 3 The ROI of Interaction Collaborative community users remain customers 50% longer than non-community members (AT&T) 43% of online support visits are in lieu of opening up a support case (Cisco) Collaborative community users spend 54% more than non- community users (ebay) Live customer support costs 87% more per transaction vs. online support channels (ASP) Collaborative community members visit 9x more often than non- community users McKinsey) Customers report positive experiences online more than 2x as often as they do via calls or mail (Jupiter)
Copyright 2008, Near-Time, Inc. All other trademarks are property of their respective owners 4 Diverse Global Implementations
Customer communities Business partner platforms Major account platforms Product management Consulting engine Business Communities Financial services Government agencies Copyright 2008, Near-Time, Inc. All other trademarks are property of their respective owners 5 Line of Business Implementations
Copyright 2008, Near-Time, Inc. All other trademarks are property of their respective owners 6 Mega-Trends User empowered, DIY On demand Externalization Mobility Monetization
Copyright 2008, Near-Time, Inc. All other trademarks are property of their respective owners 7 Enabling Enterprise 2.0
Copyright 2008, Near-Time, Inc. All other trademarks are property of their respective owners 8 Primer Forums Weblogs Wikis RSS, podcasts Widgets Categories and tags Social networks, profiles
Copyright 2008, Near-Time, Inc. All other trademarks are property of their respective owners 9 Easily Customizable Web Platform
Copyright 2008, Near-Time, Inc. All other trademarks are property of their respective owners10 Advantages Interactive Web: Collaboration and Publishing Ease of use: Line of business ready Look and Feel: Customization drives externalization Integrated Forums, File Sharing, Weblog, Wiki Contextualization: Knowledge development & institutional memory Controls: profiles and roles & permissions Public, semi-private, private community Model
Copyright 2008, Near-Time, Inc. All other trademarks are property of their respective owners11 A Trusted On-Demand Partner Uptime … 2008 YTD uptime is 99.9% Community Auditability …. Complete audit trail of who did what, when Multi-tiered security architecture, synchronized back ups, distributed data centers Advanced security features … strong passwords, SSL, semi- secure feeds, standards based SSO …
Copyright 2008, Near-Time, Inc. All other trademarks are property of their respective owners12 Integrated Platform, Scalable Interaction
Copyright 2008, Near-Time, Inc. All other trademarks are property of their respective owners13 Easy Customization Logos & graphics CSS Custom tabs Domain mapping invitations Portal access Open door OpenID Manage Author Edit Comment Read only Look & Feel Access Roles & Permissions
14 Copyright 2008, Near-Time, Inc. All other trademarks are property of their respective owners Participation Modeling 14
Copyright 2008, Near-Time, Inc. All other trademarks are property of their respective owners15 Collaboration & Publishing Coming Together
Copyright 2008, Near-Time, Inc. All other trademarks are property of their respective owners16 Content and Participation Flexibility
Copyright 2008, Near-Time, Inc. All other trademarks are property of their respective owners17