Discussion Points Chapter 12 Observing Users

Goals & Questions  Goal: Access the usability of Amazon.com  What questions would you ask?

Possible Questions  Effectiveness: Are users able to access the information needed and purchase goods?  Efficiency: How productive are users of the site?  Safety: How do users recover from mistakes?  Utility: Are users able to perform all desired functions

Think-aloud Technique  Using my cell phone, perform the following operations (describe your thoughts as you do them)  Enter in my phonebook  Enter LaShon as the contact name  Enter the address under that contact  Add the contact to the ‘cuties’ group  Use the short cut key to find today’s date  Locate the 4 th outgoing number called from the phone