KNOWLEDGE SHARING

WHAT IS KNOWLEDGE? Knowledge is a familiarity, awareness or understanding of someone or something, such as facts, information, descriptions, or skills, which is acquired through experience or education by perceiving, discovering, or learning. Knowledge can refer to a theoretical or practical understanding of a subject.

OLD: Knowledge is power NEW: Sharing Knowledge is power

TYPES OF KNOWLEDGE Personal Knowledge Procedural Knowledge Philosophers typically divide knowledge into three types: Personal Knowledge Procedural Knowledge Propositional Knowledge

Personal Knowledge Personal knowledge means knowledge of a circumstance or fact gained through firsthand observation or experience. "Personal knowledge means something the witness actually saw or heard, as distinguished from what he learned from some other person or source."

Procedural Knowledge Procedural knowledge is the type of knowledge someone has and demonstrates through the procedure of doing something. Procedural knowledge, is the knowledge exercised in the performance of some task.

Proposition Knowledge "To say something about a thing" is a proposition. "To say of a thing that another thing is true of it or is false" is a proposition.

KNOWLEDGE SHARING The ultimate goal of KS is to distribute the right content to the right people at right time. Knowledge sharing depends on the habit and willingness of the knowledge worker to seek out and/or be receptive to these knowledge sources.

KNOWLEDGE SHARING Sharing knowledge is not about giving people something, or getting something from them. That is only valid for information sharing. Sharing knowledge occurs when people are genuinely interested in helping one another develop new capacities for action; it is about creating learning processes

WHY WE NEED KNOWLEDGE SHARING?

WHY WE NEED KNOWLEDGE SHARING? Enable us quickly and effectively to find relevant information & expertise and that can aid into decision-making & problem solving. Hence, the tacit knowledge reside in the minds of individuals, in their skills, experiences, value judgments. People will make them expandable or that their knowledge on any given subject is what makes them unique. Another biggest challenge for KS is each time employees leave their job, they carry what they know with them. If they share tacit knowledge among employees it ensures that pertinent employees knowledge stay around long after the employees leave the company.

Fundamentals of KS Should be a daily, integral part of a learning organization. Transmitting (or conveying) the knowledge of one source to another source and the appropriate use of the transmitted knowledge Goal is to promote/facilitate knowledge sharing, increase collaboration and networking. By working together, communicating, learning by doing, embedding knowledge through procedures, or document exchanges

In practice… Learning from successes and mistakes using existing knowledge to improve today’s performance. Learning how to be more successful creating new knowledge to improve tomorrow’s performance Improving collaboration joining things up Having the right knowledge in the right place at the right time to make better decisions

But… Knowing is a human capability. Knowledge itself can’t be managed. Collaboration is a pre-requisite for knowledge creation and sharing. Collaboration is voluntary. What we can do is create the right environment and provide appropriate tools for people to collaborate and to create and share knowledge.

Benefits of KS Expertise can be shared Turnover and job changes don’t cripple the system Reduces Cycle time Reduces Costs More Efficient use and reuse of Knowledge assets Enhance functional effectiveness Increases value of existing products and services