Vehicle Inspection & Maintenance Requirements and Best Practices This webcast will cover ... DOT Inspection & Maintenance Requirements, Raising the Inspections & Maintenance Bar, The Pepsi Experience, and Question & Answer Moderator Dr. Gary Petty, President & CEO, NPTC Attention Attendees: Thank you for attending! The presentation will start in a few minutes at 1:00 p.m. Central. You will be muted during the event. Please use the Question feature to text questions to our Panelists. We’ll try to answer them during the Q&A period if they are not covered in the presentation. Panelists Tom Bray, Editor, Transportation Management, J. J. Keller & Associates, Inc. Tom Moore, Vice President of Education, NPTC Dan Norris, CTP, Fleet Operations Manager Atlantic Region, Pepsi Bottling Group For audio, please use computer speakers or dial: 1-888-824-5783 or 1-617-213-8002, Pass Code: 61156559# Technical difficulties: 1-888-259-8414, Webinar ID: 198466121

Dr. Gary Petty President & CEO National Private Truck Council Introduction Gary Petty National Private Truck Council Dr. Gary Petty President & CEO National Private Truck Council Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Gary Petty National Private Truck Council Introduction DOT Inspection & Maintenance Requirements – Tom Bray Raising the Inspection & Maintenance Bar – Tom Moore The Pepsi Experience – Dan Norris Housekeeping issues: You will be muted during the event. Please use the Question feature to text questions to the Q&A Panelist. We’ll try to answer them during the Q&A period if they are not covered in the presentation. If you lose sound at any point, you can dial-in by phone using the number and Pass Code listed below. If you lose the program window and need to re-login be sure to enter a different e-mail address to avoid being denied access for multiple logins. Gary Petty National Private Truck Council Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

DOT Inspection & Maintenance Requirements Tom Bray J. J. Keller & Associates, Inc. Thomas Bray Editor, Transportation Management J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Inspection, Repair & Maintenance (Part 396) Systematically maintain & inspect (396.3(a)) Vehicles controlled thirty (30) consecutive days You get to “write the rule” - carrier is allowed to determine inspection, maintenance, and lubrication schedule, and “checklist requirements,” based on OEM recommendations, past experience, and other factors. Once established, it must be followed! Tom Bray J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

A “Systematic” Program Typical “systematic” program (complete with supporting checklists): PM-A “Safety check” - Inspection of key components and lubrication. Typically ½ of oil change interval or each time the vehicle leaves or enters terminal PM-B “Oil change and service” - All PM-A items, plus oil change and more in-depth inspection (removing covers, etc.) PM-C “Annual” - All PM-A and B items, plus more in-depth inspection, replacement of specific parts, and annual inspection Tom Bray J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Required Records (396.3(b)) Vehicle identification (396.3 (b)(1)), including fleet number, VIN, make, model, year, tire size, and owner (if not owned by the carrier) Schedule for inspection, maintenance, and lubrication (396.3 (b)(2)) Record of inspections, maintenance, lubrication and repairs (396.3 (b)(3)) Records of inspections, maintenance, lubrication and repairs retained for one (1) year and six (6) months after vehicle leaves carrier control Tom Bray J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Audit Point - Recordkeeping The auditor will verify that you are performing the inspections, maintenance, and lubrication on the systematic schedule you have established for yourself. Common violations are not having a schedule, not following an established schedule, and not maintaining records. Third parties may perform maintenance and recordkeeping but carrier is ultimately responsible for providing such records at the time of audit. Tom Bray J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Unsafe Operations Forbidden (396.7) Catchall for law enforcement and auditors A motor vehicle shall not be operated in such a condition as to likely cause an accident or a breakdown of the vehicle. Knowingly operating an unsafe vehicle can make a carrier criminally liable. Tom Bray J. J. Keller & Associates, Inc. Delete or keep? Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Audit Point – Roadside Inspections Major point of DOT Compliance Review If roadside OOS rate 34% or more, cannot receive “Satisfactory” rating in vehicle factor. Auditor will verify that violations noted in roadside inspection reports were repaired in a timely manner. If the vehicle was placed out-of-service, the auditor will verify that the repairs were done before the vehicle was operated. Frequently asked question: Can a carrier or driver be cited (issued a citation) for a mechanical violation NOT listed in Appendix G or the CVSA Out-of-Service Criteria? YES, any violation of Parts 393, 396, or 571 discovered at the roadside can be cited by the officer (they will at the very least be listed as a “violation” on the inspection report). Only the more serious violations lead to an out-of-service order! Tom Bray J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Tom Bray J. J. Keller & Associates, Inc. Driver Inspections Required by the regulations Pre-Trip (392.7 and 396.13) Enroute inspections (392.9 and 397.17) Post-Trip/DVIR (396.11) Tom Bray J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Tom Bray J. J. Keller & Associates, Inc. Pre-trip (392.7 and 396.13) Driver cannot operate the vehicle until the driver is satisfied with the condition of the vehicle (Appendix G is the guide) Regulations list the MINIMUM that must be checked. Many carriers require more! No required form, however, many carriers have developed mandatory forms or require flagging on the driver’s log (best practice). Tom Bray J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Tom Bray J. J. Keller & Associates, Inc. Enroute “Walk-around inspection” checking tires, lights, hubs, cargo securement, coupling devices, and general condition. Tire check is only required if vehicle is hauling hazardous materials. Cargo check only required if hauling unsealed cargo. Done every time the vehicle is parked. Driver must stop every 3 hours/150 miles to check unsealed cargo (HM tire check whenever stopped). No required form. Best practice, “flag” on log. Tom Bray J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Tom Bray J. J. Keller & Associates, Inc. Post-trip/DVIR (396.11) Pre-trip cannot take place of post-trip/DVIR Copy of last DVIR NOT required to be carried on the power unit anymore-retained by company for three months Carrier must maintain original records containing: Repairs needed and driver signature Certification of repairs or decision to not repair Certification of driver review repairs or decision to not repair Tom Bray J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Practical Recordkeeping Compliance Issues When to complete DVIR: Driver done for the day Switch trailers – can have one DVIR for all trailers Switch truck – new DVIR Slip-seat – new DVIR when driver done Team – 24 hours 1 DVIR DVIR can be on back or bottom of driver’s log: The log must be available by equipment number in case of audit. If on back or bottom of the driver’s record of duty status (log), the driver(s) must guide the DVIR thru the process—the requirements are the same. Maintenance needs DVIR if deficiency Retention changes to six months! Tom Bray J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Tom Bray J. J. Keller & Associates, Inc. Audit Point - Records DVIR violation in compliance reviews common (number one critical violation). Common violations: Failure to submit Failure to act on reported defects (can lead to claims of knowingly operating unsafe equipment) Failure to have certifying signatures Failure to retain Tom Bray J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Periodic (Annual Inspection) Each CMV inspected at least every twelve (12) months (396.17(c)) Inspected per Appendix G (396.17(a)) Proof of inspection (396.17(c)(1)) Must use a qualified inspector (396.19) Records retained for fourteen (14) months (396.21(b)(1)) Can use state equivalent (396.23) Closely related to roadside inspection Tom Bray J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Periodic (Annual Inspection) Appendix G lists the requirements for successful passage of a periodic/annual inspection. The vehicle must constantly be maintained in a status that complies with Appendix G, not just pass the inspection once a year. Final portion compares Appendix G to the CVSA Out-of-Service Criteria. Tom Bray J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Appendix G v. CVSA OOS Criteria Appendix G and CVSA Out-of-Service Criteria follow the same format whenever Appendix G and CVSA Out-of-Service Criteria differ – Appendix G is stricter. Example: One defective brake (bad shoe, drum, or brake out-of-adjustment) would lead to a vehicle not passing a periodic inspection. The CVSA Out-of-Service criteria would allow the vehicle to continue its current trip, if the one defective brake is on a non-steering axle. Tom Bray J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Technician Qualifications 396.19 details periodic/annual inspector requirements 396.25 details brake inspector qualification Carrier is responsible for documenting qualification of their technicians Tom Bray J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Technician Qualifications Anyone performing periodic annual inspections must: Understands the inspection criteria; Be knowledgeable of and has mastered the methods and procedures used to performing the inspection; Be capable of performing an inspection by reason of experience, training, or both; and Meet the specific requirements for training and experience. Tom Bray J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Technician Qualifications Anyone inspecting, maintaining, or repairing brakes on a commercial vehicle must: Understand the brake service or inspection task; Be knowledgeable of and mastered the methods, procedures, tools and equipment used when performing an assigned brake service or inspection task; and Be capable of performing the assigned brake service or inspection by reason of experience, training or both. Tom Bray J. J. Keller & Associates, Inc. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Vice President of Education National Private Truck Council Raising the Bar Tom Moore National Private Truck Council Tom Moore, CTP Vice President of Education National Private Truck Council Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Why the Regs Aren’t Followed Poor communication Conflicting goals Forms and processes that lead to poor follow-through Tom Moore National Private Truck Council If that’s the case, then why do so many fleets struggle with compliance? In most of the cases drivers simply don’t understand the need for doing so and in many cases they don’t see the reward for doing so. What I’m talking about here is that even if they fill out the paperwork, their issues are not addressed by the shop. And in many cases, they are not rewarded financially for completing the pre-trip inspection. Remember the old rule that what gets rewarded, gets done. So if drivers are bing paid by the mile, most are going to want to get out and start rolling as quickly as possible.   Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121 24

Raising the Bar: Daily Inspections Best Practices Hire intelligently Train drivers Arm them with the right tools Ensure follow-up with all personnel Pay a driver incentive tied to inspection performance with inspections as one metric Tom Moore National Private Truck Council Remember a good safety and maintenance program must take inspection procedures beyond mere compliance. Inspections allow the maintenance manager to keep his or her finger on the pulse of that equipment, helping to pinpoint problems in the formative stages, allowing the shop to schedule repairs without interrupting the utilization of the vehicle. These inspections can also help uncover safety-related defects. Remember that to a driver, safety and maintenance are one in the same. So how are NPTC members raising the bar? They recognize that it is a shared responsibility. It is an opportunity for effective communications. A good compliance program is built upon a strong, informed staff. Questions that determine if the employee understands why the procedure exists should also be asked. Questions such as, “Why do you need to document your daily vehicle inspections at the end of the day?” will give an indication if the employee understands and believes in the regulation, or if they are just going through the motions in order to comply with company policy. An answer like, “I do it because that is how you told me to do it,” indicates that the employee is just going through the motions. If the answer indicates that the inspection is best documented at the end of the day because that is when the employee is most aware of defects in the truck, then they generally have a good understanding of the regulation exists.   To encourage the highest amount of cooperation, daily inspection forms should be quick and painless to complete. That is, provide a checklist of major component systems and allow a space for the driver to write in any remarks. Make sure there is a place for the reporting driver to sign and date the form, along with a section for the maintenance department to describe the actions taken. If drivers believe you do not care about vehicle condition and maintenance, they will not care either. If new truck assignments, performance bonuses, and/or awards are tied to maintaining vehicle conditions drivers will start caring! Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121 25

Raising the Bar: Roadside Inspections Best Practices Weekly and spot inspections Review SafeStat data monthly Compare your data to SafeStat Vehicle data to locate problems Track ALL roadside inspections for trending Address vehicle issues that repeat through maintenance adjustments (improve schedules or checklists) Tom Moore National Private Truck Council Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121 26

Raising the Bar: Annual Inspections Best Practices Consider more frequent inspections Enhance internal communications Improve vendor relationships Tom Moore National Private Truck Council Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121 27

Audit Your Inspection Practices Out of service rates Accident rates Equipment violation citations Maintenance cost and repair Tom Moore National Private Truck Council Fleets can only be sure their system is working properly if they audit it on a regular basis. By entering information into a spreadsheet or database, they can begin to see trends in compliance patterns. Some of the items fleets should consider tracking include: Out-of-Service Rates: If DOT is putting the vehicles out of service, then your employees are not detecting the problems. If your drivers are putting the vehicles out of service, then they are doing their job. Accident Rates: A good accident investigation program will help you determine the cause of your problems. If you begin to see vehicle problems appearing as causes, then you likely have problems with your inspection and maintenance programs. Equipment Violation Citations: Equipment violation trends are good indicators of how well your system is working. You should require your divers to provide you with copies of any violations and citations they receive as soon as possible after they occur. You can also obtain a copy of your carrier profile by contacting FMCSA. You should monitor these information sources on a regular basis in order to determine if your program is working effectively. Maintenance Cost and Repair: Reviewing maintenance cost and repair types is also a good indicator of how your system is working. An exorbitant amount of expensive, “emergency” repairs may indicate that your preventive maintenance and inspection programs are breaking down. Stable repair costs, involving mostly routine repairs, are a good indicator that your procedures are being followed properly.   Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121 28

Benefits of Raising the Bar Lower overall maintenance costs Increased fuel mileage Improved driver retention Improved on-time percentages Tom Moore National Private Truck Council Lower overall maintenance costs (PM and in-house repairs are always cheaper than on-road emergency repairs due to breakdowns or OOS orders), increased fuel mileage (tire inflation and lubrication), improved driver retention (drivers that are constantly broken down tend to go to work somewhere else), and improved on-time percentages due to less breakdowns and out-of-service orders. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121 29

The Pepsi Bottling Group Experience Dan Norris Pepsi Bottling Group Dan Norris, CTP Fleet Operations Manager Atlantic Region Pepsi Bottling Group (PBG) Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Dan Norris Pepsi Bottling Group PBG Fleet Operations Atlantic Fleet consists of : 490 Class 8 tractors 1,525 Class 6 and 7 Trucks 1,990 Trailers 69 Locations Responsible for maintaining 6,800 total pieces of equipment including floor scrubbers, pallet jacks, forklifts, pickups vans, etc. Dan Norris Pepsi Bottling Group Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

PBG’s Situation Before Driver Training Before Training Pre-trips not completed Post-trips not completed DVIR’s not being signed by mechanics or drivers No formal retention process Limited communication between technicians and drivers Results of these actions were People were not trained or were unwilling to comply with process Not DOT compliant Failing internal DOT audits High level of break downs and road calls The need for a defined process was identified Dan Norris Pepsi Bottling Group Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Vehicle Maintenance Action PBG’s DVIR Driver Vehicle Inspection Report Pre-Trip Checklist Dan Norris Pepsi Bottling Group Post-Trip Checklist Vehicle Maintenance Action Driver Review Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

PBG’s Pre-trip Process Review prior day DVIR to see if vehicle was written up for maintenance Review comments written by driver If work was performed by the fleet shop, it must have a mechanic’s signature. This lets you know that the vehicle is OK to drive If work was performed, but the vehicle is not signed off, inquire with fleet shop about its status. The mechanic either signs off on the DVIR or assigns a new vehicle Dan Norris Pepsi Bottling Group Why is my hand writing so important? DVIR is a legal document Readability of unit number affects filing Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

PBG’s Pre-trip Process Prior to operation of vehicle, driver must sign off (legibly and dated) stating that he or she has reviewed the report and any repairs made Dan Norris Pepsi Bottling Group Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

PBG’s Pre-trip Inspection Step 1: Legibly write in the follow items Date Truck#/Power Unit# and Trailer# (must include all numbers) Location Mileage Dan Norris Pepsi Bottling Group Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

PBG’s “No Defect” Process Check off items as pre-trip inspection is completed If all items are in good working condition check “NO DEFECTS” Legibly sign name Fill in route number Exit facility Driver Take Away: It takes about 10-15 minutes but it is one of the most important things a driver does each day. Dan Norris Pepsi Bottling Group Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

PBG’s “Defect Found” Process Check off items as pre-trip inspection is completed If vehicle is operable, transport to fleet shop and see mechanic. If not, walk over to fleet shop and see mechanic. If possible, mechanic will make repair and sign off on white copy. If not, mechanic will assign new vehicle and driver must complete a new pre-trip. Exit facility Dan Norris Pepsi Bottling Group Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

PBG’s Post-trip Process The post-trip inspection is divided into different sections. Each section has several components you must inspect. FMCSA - 396.11 Must Haves Service brakes (including trailer brake connections) Parking (hand) brake Steering mechanism Lighting devices and reflectors Tires Dan Norris Pepsi Bottling Group Horn Windshield wipers Rear vision mirrors Coupling devices Wheels and rims Emergency equipment Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

PBG’s Post-Trip “No Defect” Process Check only items that need repair If no repair is needed, check “NO DEFECTS” Legibly sign your name Proceed to check in lane Turn white copy into checker/dispatcher Driver Take Away: I am required to check more items during my post-trip. It generally takes 15-20 minutes, but the best way to avoid morning delays is to conduct a thorough post-trip. Dan Norris Pepsi Bottling Group Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

PBG’s Post-Trip “Defect Found” Process Check only item(s) that need repair Legibly sign your name Proceed to check in lane Turn white copy into checker Take vehicle to fleet shop See on duty mechanic and inform him of the problem Park vehicle as directed by mechanic Mechanic will make repairs and sign off on Yellow and Pink copy in the DVIR book. If repairs can not be immediately made a spare truck will be assigned Mechanic will file Yellow copy Dan Norris Pepsi Bottling Group Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

PBG’s Critical Success Factors Clear communication is essential Establish responsibilities: Driver: At the end of day, the white copy of your DVIR shall be turned in to the dispatcher or supervisor. The yellow copy is for repairs only. If no repair is needed discard the yellow copy. The pink copy remains in the book. Once your book is completely full, return it to fleet shop and pick up a new one. Dispatcher/Supervisor: Must ensure the integrity and accuracy of the DVIR Manager: Must ensure daily compliance and ultimately own the retention process. Manager should conduct random mock DOT audits to measure success. Dan Norris Pepsi Bottling Group When you visit the doctor, do you only tell her about a few symptoms your having or do you disclose everything? If your doctor only has half the story what’s the chance of her making the proper diagnoses? For example: you wouldn’t tell the doctor your leg hurts when in fact you have a broken leg. You would probably tell the doctor it’s broken and how you broke it. The same applies when writing up your vehicle for service. The more information you communicate about what’s happening with your vehicle, the more likely it can be fixed right the first time. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

PBG’s DVIR Document Flow Dan Norris Pepsi Bottling Group 3 Copy v 4 copy Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

“White Copy” Document Flow UNIT FILE COPY Driver Upon final inspection of vehicle; driver turns in white copy of DVIR to dispatcher / supervisor Dispatcher / Supervisor Collects and records on "Daily DVIR Compliance Sheet”; Process owner forwards DVIR copies along with "excepted versus received" number to MU Fleet Admin. DVIR File Owner File owner files white copy of DVIR in asset file and retains for 90 days Mechanic N/A Dan Norris Pepsi Bottling Group Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

“Yellow Copy” Document Flow FILE COPY Driver Fill out Service Request Log at service desk in Fleet Shop. Leave yellow copy in book in truck cab (Mechanic will get). Dispatcher / Supervisor N/A DVIR File Owner Mechanic Upon completion of repair mechanic signs, dates, and records work order repair number on yellow & pink copy. File in master asset file jacket. Dan Norris Pepsi Bottling Group Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

“Pink Copy” Document Flow DRIVER REVIEW COPY Driver Driver signs pink copy after review of mechanics repair. Pink copy stays with the book in truck cab until book is full. Dispatcher / Supervisor N/A DVIR File Owner Mechanic Upon completion of repair mechanic signs, dates, and records work order repair number on yellow and pink copy. Dan Norris Pepsi Bottling Group Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

PBG’s Document Storage DVIR’s are filed under a 90 day rolling calendar system Pros/Cons of keeping DVIR for more than 90 days Dan Norris Pepsi Bottling Group Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Results of Driver Training After Training Pre/Post-trip are completed Passing internal DOT audits with flying colors Employee and manager ownership Improved communication between driver and technician Driver Benefits Improved asset uptime No departure delays Decreased risk of DOT fines Clearer lines of communication Technician Benefits Improved productivity Streamlined paper work process Educated driver Dan Norris Pepsi Bottling Group Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Dan Norris Pepsi Bottling Group PBG’s Results System benefits DOT Compliant Trained/harmonious employees DOT Compliance tied in with manager performance appraisal Tracking system No DVIR / No Check-in Key Performance Indicator in data system (excepted versus received) Next Steps Validating quality of DVIR’s Tie in to new hire process Determining cycle for retraining Electronic DVIR Dan Norris Pepsi Bottling Group Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Please submit questions to “Q&A” Question & Answer Gary Petty National Private Truck Council Tom Bray J. J. Keller & Associates, Inc. Tom Moore National Private Truck Council Dan Norris Pepsi Bottling Group Please submit questions to “Q&A” using the Q&A tool Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121

Gary Petty National Private Truck Council Closing Remarks Checkout the archive of past topics at: http://www.jjkeller.com/nptcinfo PowerPoint slides up in 1-2 days Recording up in 1 week Topics for 2009: August 19 – OSHA Compliance for Private Fleets October 21 – Accident Management: A Nuts and Bolts Approach Gary Petty National Private Truck Council Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 198466121 51