Exceptional Performance Taking your company to the next level Phillip C Rosebrook, JR., CR Business Mentors 911 Restoration Annual Meeting

Premise The average and poor companies will not survive Do you have a job or a business? “Economic rewards go to market leaders” –Peter Drucker

Exceptional Performers

Average

“Life is too short to waste. Dreams are fulfilled only through action, not through endless planning to take action” David J Schwartz

“If you want to achieve excellence you can get there today. As of this second quit doing less than excellent work.” Thomas Watson, SR

Habits Discipline Focus Accountability Urgency Selflessness & humility

Why Don’t Companies Change? Complacency Too busy Lack of a plan Hadn’t thought about it What got you here won’t get you there Confusion Management by crisis

What is your Standard of Excellence? Your local competition? The best in the state? The best all around restoration companies?

Characteristics of Exceptional Restoration Companies 1.Great leadership - owner and top managers 2.Clear and exciting vision 3.Write and measure your goals 4.Proactive management 5.Financially successful

Exceptional Companies 6.Synergistic performance - right people 7.Clear communications 8.Value, quality and service 9.Timely information - know your numbers 10.Systemize operations

Leadership “Leadership creates the climate in which people turn challenging opportunities into remarkable successes.” - Leadership Challenge - Kouzes & Posner Become a student of leadership Develop a leadership team Effective internal communications

Clear and Exciting Vision “Life is too short to waste. Dreams are fulfilled only through action, not through endless planning to take action.” –David Schwartz - Trainer and Author Create and communicate a compelling vision

Goals “If you don’t know where you are going, how can you expect to get there.” - Basil S Walsh Quantifiable measurements Big Picture with short term victories Measured frequently and rewarded

Proactive Management Without a solid plan you will find yourself working on other’s priorities Stay out of the “weeds”

Financial Success “In theory there is no difference between theory and practice. But in practice, there is. “ - Yogi Berra Understand benchmarks and have a plan to excel Not just revenue or profit –Cash –Consistency and balance

Synergistic Performance Sum greater than total of individuals Right people in the right place doing the right things All working toward shared goals and vision

Clear Communication All need to know where you are going and progress on the way Internal and external Company culture - Just the way we do things around here

Value, Quality and Service Long term focus Requirement to participate Consistent - Every job, all the time

Timely Information Objective measurements allow you to be predictable Use technology

Systemized Operations Operational procedures Job descriptions and organization chart Creates consistency Easier to do when small Growth becomes scaleable Bigger than people that fill the positions

Steps to Excellence “We are what we repeatedly do. Excellence, then, is not an act but a habit.” - Aristotle Understand that you are running a business Get away and make a plan Get your team on board Put in writing Measure progress and share results Adjust your plan routinely

Lessons from Drucker Results come from exploiting opportunities not solving problems For results, resources must go to opportunities not solving problems Economic results go to market leaders Market leadership does not last What exists is likely getting old What exists is likely misallocated - 10/90

Final Thoughts “Life is too short to waste. Dreams are fulfilled only through action, not through endless planning and to take action.” - Daveid J Schwartz Define excellence Become very proactive Work daily to create a world class organization

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