IT Infrastructure Library ITIL vs COBIT

ANDRIAN EDUARD BANGGA IKHSAN BASKARA JOOVANNY PASUHUK RANGGA FAJARULLAH TEAM

IT INFRASTRUCTURE LIBRARY (ITIL)

DEFINITION Set of practices for IT Service Management (ITSM) Aligning IT Services with the needs of business ITIL describes processes, procedures, tasks, and checklists that are not organization-specific used by organization for establishing integration with organization’s strategy, delivering value and maintaining a minimum level of competency

HISTORY 1980 s : Need of ITIL emerged Established earliest version of ITIL called GITIM (Government Information Technology Infrastructure Management) 1990 s : Used in both government and non- government 2000: Microsoft used ITIL to develop Microsoft Operations Framework (MOF) 2001: Version 2 of ITIL released 2007: Version 3 of ITIL released

SERVICE STRATEGY ITIL Service Strategy (SS) provides guidance on clarification and prioritization of service-provider investments in service. Covered Processes: 1. IT Service Management 2. Service Portfolio Management 3. Financial Management for IT Services 4. Demand Management 5. Business Relationship Management

SERVICE STRATEGY

TELKOMSEL ITIL IMPLEMENTATION

COMPANY PROFILE Established 1995 Develop a leading Indonesian telecommunications Parent Company: PT Telkom (65%) SingTel (35%) Deliver superior mobile lifestyle services From Indonesia in Indonesia

WHY ITIL ? Problems New Competitor Digital Platforms Services War Why ITIL ? Focused on Service Strategy Control of IT Environment Increase Efficiency Reduce IT Cost

IT Infrastructure Library of TELKOMSEL The Framework Technology Map ‘Unlearning’ Service Accounting for Assets Adding Service Value

Control Objectives for Information Related Technology (COBIT)

DEFINITION Created by ISACA (Information Systems Audit and Control Association) Best Practices for Information Technology management and IT Governance Supporting toolset that allows manager to bride the gap between control requirements, technical issues and business risks Provide management and business processes owners with an IT governance model that helps delivering value from IT and managing the risks of it

HISTORY 1996: ISACA released a set of control objectives for business applications, first edition of COBIT 1998: Second Version released Implementation tool set and high level detailed control objectives 2000: Third Version released Management Guidelines 2002: Uptake COBIT in the United States

COMPONENTS Framework Process Descriptions Control Objectives Management Guidelines Maturity Models

ADNOC DISTRIBUTION COBIT IMPLEMENTATION

COMPANY PROFILE October 1973 : Incorporating Abu Dhabi National Oil Company (ADNOC) for Distribution First government-owned company in marketing and distribution of petroleum products in United Arab Emirates Vision: To be the most reliable energy and allied services provider Mission: Provide value to customer and shareholders; care to employees; and be socially responsible

WHY COBIT ? Problems Resources not proportionally increased Projects were not prioritized IT value was increasingly questioned No Control Mechanism on processes Why COBIT ? Provide complete frameworks include Measurements, Key Personal Indicators (KPIs), and Key Goal Indicators (KGIs) More general and business oriented Encompasses most of the elements in IT environment

COBIT IMPLEMENTATION OF ADNOC DISTRIBUTION Map business goals to IT goals and prioritized through risk assessment approach Implement three most relevant COBIT processes:  Change Management  Business Continuity  Service Level Management Implement COBIT in all four IT departments of ADNOC  Data Center Operation  Retail Automation  Network and Help Desk  Application System

BENEFITS Processes achieved their intended results Improve Efficiency  Improving existing processes  Designing and implement new process

ITIL vs COBIT

ITILCOBIT Strong concentration on processes Control Focused Security is very important component Uses IT Metrics Focused on Service Delivery Used by auditors in SOX More sources of ideas and options Critical Success Factors Larger User Base Covers all IT practices Formal COBIT structure easier to use (systematically numbered) Low Cost

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