Quality Assurance System Field Service Automation

OUR MISSION: To be the best service channel in the industry by providing superior customer service, leveraging information technology and communications SUNBURST CHEMICALS QA S SUPERIOR CUSTOMER SERVICE COMMUNICATION LEVERAGE TECHNOLOGY

Sunburst Chemicals Quality Assurance System is: A web + mobile computer/smart phone software program which automates operational management processes through electronic service reporting capabilities. This system enhances customer relationships through improved open communications, and real-time reporting. QAS © increases customer retention rates, and provides a technological marketing platform. QAS © makes it possible for users to delight their customers with additional valued services.

What We’ve Done: We’ve gained Web-based hosting capabilities to provide an innovative and accessible program for use in the field- Sunburst Chemicals Quality Assurance System =

Sunburst Quality Assurance System (QAS © ) include : Inspections - Highlight problem areas & spot trends. Results are available over the web to appropriate supervisors, managers, customers and others. Periodic tasks are infrequent tasks that can be hard to control. We give you a simple and comfortable way to schedule, communicate and follow up on periodic tasks using flexible and effective calendars & automated work orders generated around the scheduling of these tasks. A work order can be generated from a customer complaint, a deficiency noted during an Operating Compliance, Safety, or Quality inspection, a scheduled periodic task, or an extra work request. We help you manage, track and communicate work orders so important tasks get done on time. Customizable reporting features allow you to analyze different operational performances from several perspectives. This reporting system offers you the ability to focus on an individual area or global perspective of Operational Compliance, Safety Concerns, or Quality Assurance, throughout all or any segment of your organization. Inspections Measure Custom Reports Report Periodic Tasks Plan Work Orders Improve Sunburst Quality Assurance System© (QAS)

What You Gain: BUSINESS AUTOMATION VERSUS

What You Gain: BUSINESS AUTOMATION Reduce time required to file reports and process month-end reports –Field personnel no longer need to keep and submit service reports –Admin no longer needs to file reports –Reduction in time in-house to compile month end reports –Reports may be run on demand (Both individual inspection reports and summary reports)

What You Gain: BUSINESS AUTOMATION Eliminate multiple customer/prospect data bases and spreadsheets –Easier and quicker access to information – Information available to all, not just a few

What You Gain: BUSINESS AUTOMATION Product Ordering Integration –Product orders generated in “real time” during service visit –Product orders delivered via to Order Desk eliminating fax, voic or call-in orders. (Also an opportunity for reducing errors in the ordering process)

What You Gain: FIELD SERVICE ENHANCEMENT

What You Gain: FIELD SERVICE ENHANCEMENT Improve Sales Technician Efficiency –Sales Technicians no longer need to keep, manage and file their service reports. –Service reports do not need to be dropped off at the office or sent in to Sunburst. –Service reports are relatively quick and easy to fill out.

What You Gain: ENHANCED CUSTOMER SERVICE

What You Gain: ENHANCED CUSTOMER SERVICE Demonstrated ability to meet service frequency commitments as promised –Service reports are put into the system as they are done –Reporting capability allows to be able to summarize service reports by location over a period of time

What You Gain: ENHANCED CUSTOMER SERVICE Provide for improved customer relationships –Service visit results reinforced when customer sees incoming –Service reports ed to account sales rep to bring awareness of services provided and problem resolutions

What You Gain: ENHANCED CUSTOMER SERVICE Ability to demonstrate Enhanced Customer Service capabilities for your Accounts – (Viewed more and more as a requirement in today’s marketplace.)

What You Gain: SERVICE TECHNICIAN MANAGEMENT Tracking of Service Call Activity –Online ability to see Technician’s daily/weekly/monthly activity –Ability to pull individual service reports on demand Note – This can be done by any QAS © “User”

What You Gain: SERVICE TECHNICIAN MANAGEMENT Effective Route Management –Scheduling of Technician’s Service Calls via a “periodic” scheduler –Scheduling of Emergency Calls done via handheld device –A closed loop system on completed calls to assure commitments are being met

HOW IT’S DELIVERED:

SUNBURST QAS © IMPLEMENTATION Multiple Platform Flexibility – On or Off-Line Laptop/Tablet PC/ Android Tablet Uploads when internet is available – Smart Cell phones Instantly commits inspections in real-time – Web Based – Printable Paper Checklist

SUNBURST QAS © IMPLEMENTATION Android Requirements: Internet Connection: Wi-Fi connection or Cellular Network data connection Processor: 528 MHz Processor Memory: 256 or more MB RAM with at least 10 MB of data storage (an external card is recommended). Operating System: Android 1.6 BlackBerry Requirements: Internet Connection: Wi-Fi connection or Cellular Network data connection Memory: 32 or more MB RAM with at least 10 MB of free space. Operating System: BlackBerry® Device Software version or higher (4.6.0 preferred)

SUNBURST QAS © IMPLEMENTATION iPhone & iPad Requirements: Internet Connection: Wi-Fi connection or Cellular Network data connection Memory: 32 or more MB RAM with at least 10 MB of free space. Operating System: iPhone OS 4.2 or higher Pocket PC Requirements: Processor: 200 MHz Processor (XScale preferably) Memory: 32 or more MB RAM with at least 10 MB of free space. Operating System: Pocket PC 2002 or greater

SUNBURST QAS © IMPLEMENTATION Desktop Requirements:.Net Framework: Version 1.1 Operating System: Windows 9x, NT (service pack 6.0a) or higher Hard Disk Space: 120 Mb or higher Memory: 128 Mb or higher Internet Connection: 36 kbps or higher Input Devices: Keyboard, Mouse (or equivalent) Screen Resolution: 800x600 or higher Outlook Requirements: Microsoft® Outlook: 2007.Net Framework: Version 3.0 Operating System: Windows Server(R) 2003 with SP1, Microsoft Windows(R) XP (service pack 2) or higher Hard Disk Space: 120 Mb or higher Memory: 512 Mb or higher Internet Connection: 36 kbps or higher Input Devices: Keyboard, Mouse (or equivalent) Screen Resolution: 1024x768 or higher

Easy Access In the Field: – Smart Phones/Laptop/Tablets/Web Optimizes user capabilities Uploads completed Inspections when synched to desktop, or through Wifi connection s and/or text message dispatched in real time Picture attachment capability Wouldn’t you like to have your field reporting capabilities be that efficient?

Pricing for Sunburst Chemicals QAS © : – For Distributors/SSP’s that use QAS © for Sunburst National Accounts Free to each inspector/user that services a minimum of 10 accounts for Sunburst Chemicals (1 free user per 10 accounts- 2 free users per 20 accounts, etc…) Additional users may be added for a monthly fee of $30/month each. Note that the cost of the mobile devices are the SSP’s responsibility. Supported hardware devices may be existing phones/hardware already in use by the SSP if it’s: Windows Mobile 5.0 or newer, Blackberry, Android, or laptop with Windows operating system.

Pricing for Sunburst Chemicals QAS © : – For Distributors/SSP’s that also want to use QAS © for their own accounts *Please call your Sunburst Chemicals representative to get pricing.

Getting Started with Sunburst Chemicals QAS © : 1.Distributor confirms with Sunburst Chemicals Regional Manager 2.Sunburst Chemicals Regional Manager lets Sunburst Chemicals QAS © administrator know of the Distributor’s participation. 3.Distributor gathers information on each account going into the system including : Customer’s name Customer’s address (including street, city, state, zip code) Customer’s phone Customer’s address Type of account (ie: warewash, laundry, …) 4.Distributor gathers information on each Inspector including: Inspector’s name Inspector’s phone addresses for Inspector and other related people

Getting Started with Sunburst Chemicals QAS © : 5. Sunburst Chemicals Regional Manager sets-up billing of QAS © for Distributor with Customer Service 6. Distributor determines devices that will be used and communicates the information to the QAS © Administrator 7. The QAS © Administrator establishes user accounts (for Inspectors) with User names and Passwords 8. The QAS © site use and customized work service agreement signed by the distributor and returned to Sunburst Chemicals 9. Train the inspectors on the process of downloading the software and use of the QAS © inspections and reports via phone consultations, training materials, and /or web-based sessions.

Get Started today with Sunburst Chemicals QAS © to: Increase customer satisfaction through quality work and effective communication Document customer issues and your technician’s solutions in real time Reduce exposure from safety risks through documented training by your technicians Integrate key service information in a central data- base- Sunburst Chemicals QAS ©

Get Started today with Sunburst Chemicals QAS today For additional information, or to get started with Sunburst Chemicals QAS © today- please contact your Sunburst Chemicals Regional Manager. Thank you