White Associates Research & Development, LLC White Associates Research & Development, LLC Applications Portfolio Governance & Support Structure

Page 1 White Associates Research & Development, LLC Executive IT Consultancy for the Intelligent Enterprise ‘Maintain the brain, outsource the brawn’ nOur operational model dictates that White Associates R&D will retain the intellectual aspects of IT operations necessary to align our technology strategy with corporate business objectives, develop best fit solutions for equipping and empowering our professional staff, architect the appropriate enabling technologies, and condense these materials into build documents, SOW’s, and contracts such that they can be provided to outsourcing organizations who provide the required services as a matter of core competency. The intent is to manage service delivery from a ‘price point’ and SLA basis. nThe intent is not to diminish the value of any organization’s work effort, rather to create an operational definition of ‘brawn’ as any set of tasks that can be delivered against our standards and managed in the context of price and service quality, regardless of the complexity of the task. nWe believe this approach will allow us to better control costs, improve adoption of global standards, enhance our agility with regard to technology, and better leverage the IT knowledge workers within White Associates R&D.

Page 2 White Associates Research & Development, LLC Executive IT Consultancy for the Intelligent Enterprise High level structure – all applications ‘Maintain the brain, outsource the brawn’ Roles Define Strategic Direction Approve Projects Provide Funding Roles Cost/Benefit Analysis Global IT Strategy Process Management Vendor Management Minor Break/Fix (Level 2&3) SLA Monitoring Service Delivery Mgt Price point & SLA’s Roles Define Application Needs Set Priorities Recommend Projects Monitor Performance Roles End User Liaison/Support Daily Process Reconciliation Minor Break/Fix (Level 2&3) Project Definition Executive Team Application Steering Committee Roles Provide Level 1 Support Route Calls as Required Call Center Help Desk Technical Support Team Functional Support Team Roles Application Availability Job/Process Scheduling Application Monitoring DBA/Change Management Performance Management Managed Services Roles Provide Resources/Manage Projects in Accordance With Approved SOW’s Consulting Dev Team Roles Infrastructure Mgt. Environment Availability System DBA CIO SDM’s Beneficiary Organization IT Organization ~Brain~ AHP/ASP Hosting Ptnr External Provider

Page 3 White Associates Research & Development, LLC Executive IT Consultancy for the Intelligent Enterprise Applications Development ‘Maintain the brain, outsource the brawn’ Executive Committee CIO Technical Support Teams (Mirror Functional) Service Delivery Managers Managed Services Functional Support Teams CRM HR Finance Recruiting Resource Mgt Functional Requirements Subject Matter Expertise Application Testing & Benchmarking Strategic Direction Project Approval Funding Cost/Benefit Analysis Vendor Management Reciprocity Services & SLA’s Contract Negotiations Application Steering Committee AHP / ASP Call Center Consulting Dev Team Future State Requirements Priorities Recommend Projects - Upgrades - New Mods Process Management ~Brawn~

Page 4 White Associates Research & Development, LLC Executive IT Consultancy for the Intelligent Enterprise Applications Management Executive Committee CIO Technical Support Teams (Mirror Functional) Service Delivery Managers Managed Services Functional Support Teams CRM HR Finance Recruiting Resource Mgt SLA + Budget Approval Application Upgrade Requirements + Cost/Benefit Oversight of Services and Upgrades Approval for Upgrades Cost Benchmarking Reciprocity Tracking SLA + Services Oversight of SLA Review of Costs AHP / ASP Call Center Consulting Dev Team Future State Change Management Ad hoc Application Operation Committee Requirements Priorities Recommend Projects - Upgrades - New Mods Level 3 Support

Page 5 White Associates Research & Development, LLC Executive IT Consultancy for the Intelligent Enterprise Logical Segregation of Duties Application Management Ping Power Pipe Patching (OS) Monitoring Technical Requirements Functional Requirements Db Ops Db Mgt Major Application Enhancement Beneficiary organization subject matter expertise defines system requirements The IT organizations states the requirements as a SOW & SLA’s An AHP builds and operates a technical environment necessary to meet the SOW & SLA’s. The hosting provider typically manages the physical environment, to include the OS, monitoring agents, and database service An ASP provides application configuration and routine operations support, to include database schema definition and application maintenance Major modifications usually involve a Consulting team working with internal resources on implementation projects