Citizen Portal

Citizen Portal: Vision For Government Agencies Who Want To Promote Civic Engagement; Citizen Portal will allow the Agencies to bring all business processes and information online in one place And provide access to citizens, when, where and how they want. Unlike Other Products Which Are Completely Canned Citizen Portal will allow The Agencies To utilize Full Power Of Civic Platform for citizen facing services. This supports our company strategy of Bringing Trust And Flexibility To Citizen Interaction With Government And Reinstates Our Belief That Engagement Makes All The Difference.

Citizen Portal: Vision Highlight Utilize full Power Of Civic Platform for citizen facing services and bring all business processes and information online in one place. -Integrated all Accela/ 3 rd party products -turnkey solution -Unified behavior/ look & feel -Single Authentication for citizens -Delivery mechanism – tiered approach -Agency branding – tiered approach Provide access to citizens, when, where and how they want -Mobility/ device agnostic -Browser agnostic -Responsive/ adaptive design -UX

Citizen Portal: Agency Segments Broad classification based on Agency budgets: 1.Tier 1 & 2 2.Appetite for custom portal development 3.Use own portal/ UI 4.Enterprise delivery is preferred 1.Tier 3 & below 2.No appetite for custom portal development 3.Accela’s UI/ portal 4.SaaS delivery is preferred Deductions: 1.One solution may not fit both 2.Consider both segments for system design 3.Focus on 1 for development & delivery

Citizen Portal: All New Citizen Portal Proposed Focus Areas: 1.Design for the cloud 2.Decoupled application (can have its own deployment strategy/ release cycle) 3.Find a better balance between customizability and UI/UX control 4.Citizen Portal dictates the UI, not a common AA template that gets strip down. But: Source of Data/Permissions/Business Logic is still AA. 5.Civic ID integration 6.Use AA REST (new architecture) 7.If successful, the product becomes a SaaS offering and existing ACA becomes an ACA Enterprise. Both products coexist, for different customers ACA is there if you need total control or customization.

Citizen Portal: All New Citizen Portal Proposed Components: 1.Home Page Centered around discovery Customizable via predefined widgets/tiles. The page has hooks to include widgets An API makes it possible to include custom widgets outside the AA/ACA release cycle 2.The app acts as a host of micro apps. These apps: Handle in-take forms and display of record details Handle exposing a presentation screen to be included as a widget/tile in the front page Have access to an authentication method (isRegistered or hasPermissions) that allows for UI control but permissions live in AA 3.A User dashboard “My Applications” / Applications Pending / Notifications 4.A common UI framework UI Framework provides consistent look and feel across apps It provides a framework for micro apps. For example. A PageFlowController that handles navigation in your forms

Citizen Portal: All New Citizen Portal - MVP Proposed MVP Scope: 1.What: A prototype that has: a customizable home page 1 app that can demonstrate functionality end-to-end (intake forms and display its data) user dashboard. 2.When: User’s Conference/Summer(?) 3.Needs: Eng/UX resources/ Cross team dependency

Citizen Portal: Scope Design System Modern Visual Styles Components & Interactions Search Experience Home Page Forms Detail Pages Checkout Experience User Profile Site navigation Sign Up and Sign In UI Framework Library Vision Highlights Integrated Portal UX – Consistent Interactions Agency Branding SaaS/ Enterprise Delivery – UI Framework Citizen Authentication Device/ Browser Agnostic Web Analytics Responsive/ Adaptive UX – Consistent Look & feel

Citizen Portal: Scope Design System Modern Visual Styles Components & Interactions Search Experience Home Page Forms Detail Pages Checkout Experience User Profile Site navigation Sign Up and Sign In UI Framework Library Vision Highlights Integrated Portal UX – Consistent Interactions Agency Branding SaaS/ Enterprise Delivery – UI Framework Citizen Authentication Device Agnostic Browser Agnostic Responsive/ Adaptive UX – Consistent Look & feel Arch Considerations Security Components & Interactions Search Experience Home Page Forms Detail Pages Checkout Experience User Profile Site navigation Sign Up and Sign In UI Framework Library

Citizen Portal: All New Citizen Portal Deliverables 1.Home Page Centered around discovery Customizable via predefined widgets/tiles. The page has hooks to include widgets An API makes it possible to include custom widgets outside the AA/ACA release cycle 2.The app acts as a host of micro apps. These apps: Handle in-take forms and display of record details Handle exposing a presentation screen to be included as a widget/tile in the front page Have access to an authentication method (isRegistered or hasPermissions) that allows for UI control but permissions live in AA 3.A User dashboard “My Applications” / Applications Pending / Notifications 4.A common UI framework UI Framework provides consistent look and feel across apps It provides a framework for micro apps. For example. A PageFlowController that handles navigation in your forms

Citizen Portal: Execution Approach Longer term vision for citizen portal to be flexible and scalable Read and Post data from all Accela and 3 rd products Development team focus areas and room for innovation CBX Productize electric orange approach for UI Responsive pages? Customer Commitments Bug fixes/ defects CB1 Hold the market! -User Interface theme for 8.0 release -Ongoing Customer Commitments, Fixes/ Defects -Do we need responsive design in 8.0? Hold the market! -User Interface theme for 8.0 release -Ongoing Customer Commitments, Fixes/ Defects -Do we need responsive design in 8.0? Execution Approach: -2 development tracks for Citizen Portal -CB1 ( – Intermediate release in Jan 2015) -CBX (the zing thing) – revolutionize the citizen portal Build a Great product! -Longer term vision for citizen portal to be flexible and scalable -Development team focus areas and room for innovation -SaaS Build a Great product! -Longer term vision for citizen portal to be flexible and scalable -Development team focus areas and room for innovation -SaaS Necessary Considerations

Citizen Portal: Approach Use this development track to revolutionize the Citizen Portal Onsite/ offshore team for better coordination during iterations Accela engage 2015 – MVP (Internal) release Decision Points Fix Stuff and release all new Citizen Portal CBX Use this development track to continue supporting our existing Citizen Portal customers. Offshore team works on this Work on existing code base Avoid major feature enhancements CB1 Work Tactics Milestones MVP Release CBX MVP for internal audience Monitor CBX progress; consider releasing MVP before Accela engage 2015 GA Initially targeted for new customers Identify breaks/ expectation gaps Fill gaps/ merge with CB1 feature set Release all new/ revolutionized Citizen Portal – iterate and release CBX 8.0 Electric orange Customer Commitments Bug fixes 8.1 Customer Commitments Bug fixes CB1

Citizen Portal: Agile Dev Roadmap for 2015 CBX CB1 8.0 GA 8.1 GA MVP GA Feedback loop with Internal Audience Customer Success Sales – SCs/ COE Customer Support Professional Services Advisory Board/ Champs Validate MVP and make post MVP decision MVP Int Re-skin Intake forms Customer Commitments Product Enhancements Bug fixes Start Here 8.x GA Fix stuff Incorporate feedback Merge CB1 features Initial release for new customers Migration path for existing customers Maint

What’s Next?

Release Planning