User Request BAU Prioritisation process Investment Prioritisation process PM BRD Stakeholders BA BRD Product Backlog Ranked list of requirements from BRD. -Prioritised -Ordered -Sized Process: BA + Dev + PO: to work out the priority and ordering of items in the Product Backlog. Dev to provide high level estimates on the requirements. Meetings: BA Process: BA: To run workshops with the business to expand upon and signoff subset of requirements from the BRD which are to be picked in the next sprint. Meetings: Regular Workshops with stakeholders specific to the subset of requirements picked up from the backlog. Stakeholders Signed off items Backlog Bi Weekly Sprints Sprint Backlog Iterative delivery Dev & testing Dev Team

2 KSOR/BAU - BA User Request Technology Team Production Support JIRA – BAU Unscheduled Process: KSOR / BAU requirements from the below stakeholders are registered by the BAU BA: 1)User Requests Bugs / Issues Enhancement to existing functionalities Small size new functionalities 2)Production Support Automation requests for manual tasks User requests directed to production support 3)Technology team Performance improvements Infrastructure/system upgrades (ARM, DMS, etc.) Technical enhancements to improve the system (stability etc.) JIRA (BAU Unscheduled) Process: 1.For each of these requests the BA adds / modifies a JIRA in the “BAU Unscheduled” release. 2.This may require some workshops with the stake holders to understand and clarify the requirements. 3.All details must be entered in JIRA, which is the only true version of the exact requirement.

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