Agenda 1.30 Arrival and registration 1.45 Networking lunch – existing service map to view and populate 2.15 Open by Sue Arnold - sharing the vision 2.35 Commissioning victims’ services – Robert Hill 2.55 Discussion 1 at table – Outcomes for victims 3.35 Feedback to room from discussion 3.50 Discussion 2 at table – Model for services 4.30 Feedback to room from discussion 4.45 Round up 4.50 Evaluation and close 1

Aims of the day Engage with a wide range of stakeholders Provide networking opportunities Share information on needs, current services and gaps in services Ensure involvement in the shaping of the vision Consider outcomes that best serve the victims Consider models that can best deliver services that fit the victim 2

‘A Gateway to Haven Sue Arnold Deputy Police and Crime Commissioner 3

What victims say “Every time I close my eyes I see the man who attacked me. Then I feel so frightened. I thought he was going to kill me and I don’t know why. I don’t want to leave the house in case he attacks me again. I’m scared to be home because the man could be somewhere nearby. I don’t know how I’m going to get on with life.’ (Victim Robert assaulted a few streets from his home) “I never wanted to be a victim, it has been terrible and I don’t want it to happen to me again.” (Victim of domestic abuse) “I reported the incident numerous times and got different officers, nothing seemed to get done until I think it was about the sixth different officer I had, and he was great, he sorted it out.” (Victim of anti-social behaviour) 4

We want to put victims first PCC - “Victims treated as people not crime numbers” The system fitting the victim One agency taking responsibility A ‘one stop’ easy access support mechanism A clearly mapped out system Streamlined Services Joined up services 5

Putting victims first Money spent on front line delivery Needs assessed and prioritised individually Treating victims with respect Fewer victims Impacts reduced Process which steers a path through a tailored system Improve access and take up of: – Victim Personal Statements – Restorative Justice Promote and develop Victim Champions 6

What we don’t want Victims having to fit the system Complicated pathways Fragmentation Money wasted in duplicating back office functions Victims not accessing the right service at the right time 7

Safer, Fairer, United Communities The PCC has a plan and victims are at the heart of it! A system that fits the individual Mediation involving both offender and victim A better criminal justice system Avoid duplication and manage case files effectively Protecting those who are more at risk of being a victim or a repeat victim 8

Victims Services Advocates Research Listening and Learning report –Staffordshire 2011 Improve communications with victims, particularly repeat victims Support initiatives to reduce the number of victims and impacts on them Supporting the sustainability of effective services Promote and publicise services for victims The OPCC should be the voice of victims so that victims can be heard and inform changes to services 9

Staffordshire Victims 2010/11 70,890 recorded crimes (66 per 1,000 population, 76 national average) 99,250 estimated personal crimes through BCS (93 per 1,000 population, 83 national average) 117,722 household crimes (262 per 1,000 households, 250 per 1,000 households) High levels of satisfaction recorded Victim Support had 97% of ‘low level’ cases referred to them (72% national average) 10

Victims needs Nationally 58% of victims had some form of support need (independent research via Victim Support) 34% of cases where crime not reported, victims said they had support needs “Why me” was the most pressing question Crime type is not a good indicator of need – 57% of low impact victims and 66% of high impact victims having support needs Victim Support commissioned independent research 11

What needs to happen? Decide on the best model to achieve the best service for victims Map what services exist Understand the needs of victims Be clear on what victims can expect Establish a commissioning framework that supports longer term funding and sustainability 12

On the horizon Track My Crime – improving communication A Strategy and Action Plan to Reform the Criminal Justice System Victims Right to Review (VRR) Scheme New national victims code about to be published and prioritises: – Victims of the most serious crimes – Persistently targeted victims – Vulnerable or intimidated victims This follows – ‘Getting it right for victims and witnesses: the Government response, July 2012’ “the breadth of the three categories….. will ensure that those victims most in need will be able to access support” 13

Needs of the individual? High Impact Crime (or persistently targeted) Low Resilience (Vulnerable) High ResilienceLow Impact Crime 14

MoJ Commissioning Framework MoJ Victims’ Services Commissioning Framework May 2013 "the widest possible range of services for victims, by the widest possible means". Prioritised victims; serious crimes, persistently targeted and vulnerable Outcomes based commissioning Overarching Outcomes: – Cope with the immediate impacts of crime – Recover from the harm experienced – Eight categories of need: Mental and physical health; shelter and accommodation; family friends and children; education; skills and employment; drugs and alcohol; finance and benefits; outlook and attitudes; and social interaction. 15

Commissioning Framework Cross boundary local commissioning Grant giving or contracts Non crime and anti-social behaviour Obligations under the EU Directive for Victims: – Provision of information on and contact details of victims’ services – Referral of victims to victim services – Access to free of charge service in accordance with need (inc needs assessment) Legislation for PCCs to commission 16

National Services MoJ will commission: A court-based witness service A homicide service Human trafficking victims support Rape support services Some national help-lines Some domestic and sexual violence services 17

MoJ Commissioning Principles Commissioning Cycle – Understand, Plan, Do, Review Eight principles of good commissioning: 1.Understanding the needs of users 2.Consulting potential providers 3.Putting outcomes for users at the heart of the process 4.Mapping full range of providers 5.Considering investing in capacity of the provider base where needed 6.Ensuring fair and transparent contracting processes 7.Ensuring long term contracts and risk sharing to achieve efficiency and effectiveness 8.User feedback to inform review of effectiveness National Audit Office Successful Commissioning Toolkit 18

Funding Current MoJ funding for victims in Staffordshire £879k MoJ funding from October 2014 (tbc in April 2014) £50m core funding nationally – £22m for national commissioning £50m funding from victims surcharge – £20m for restorative justice Additional £2m funding for DV/SV/VAWG remains nationally to March 2015 (PCC may then receive this) This means up to £56m for PCCs to commission locally (almost double current funding) PCCs have some additional flexibility in commissioning services locally 19

Current system 20

Victim profile 100% of Victims 40% of Victims report that they have been a victim of crime and ASB 20% of Victims require support 5% of Victims require specialist support 21

Today Seating plan Facilitators Lists of services Gaps in services? Post it notes Evaluation sheet with map overleaf 22

Table Discussion 1 What are the key issues services need to address? What outcomes would we seek for victims and are they SMART? 40 minutes Use flip charts Feedback from the facilitator – 90 seconds, 1 key point 23

Table Discussion 2 What are the key components of a victims’ service with a single gateway? What could a service model look like? 40 minutes Use flip charts Feedback from the facilitator – 90 seconds, 1 key point 24

Round up and close Feedback from the day to be collated and shared Task and Finish Group with Project Board to move things forward Complete the evaluation (both sides) Thank you! 25