Quality Content Resource Management Access Integration Consultation SSP 31 st Annual Meeting COUNTER 4: Data that Really Counts! A vendor’s perspective Oliver Pesch Chief Strategist, E-Resource Access and Management Services

Overview One vendor, several hats Perspective of a content provider Perspective of a usage consolidation application vendor Applying lessons learned

Perspective as a Content Provider COUNTER… Helps ensure that the “value” of content assessed fairly Acts as a target for meeting customer expectations Provides guidelines for technical development

Perspective as a Content Provider Challenges with COUNTER… Proprietary reports still required Potential ambiguity in COUNTER guidelines

Perspective as a Content Provider Improvements coming with Release 4… New database report offers a better measure for use of secondary databases Additional identifiers and consistency will make it easier for customers to evaluate content

Perspective as a Usage Consolidation Vendor COUNTER… Offers the promise of consistency necessary for consolidated reporting Combined with SUSHI is potentially a significant time-saver Covers a broad range of reports providing usage for journals, books, databases

Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention

Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention

Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention

Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention

Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention

Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention

Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention

Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention SUSHI implementations falling short SUSHI Challenges Overly complex authentication methods Lack of understanding of market (most SUSHI clients are hosted -- one client will harvest usage for many customers) Support staff unfamiliar with set-up needs or operational details SUSHI Challenges Overly complex authentication methods Lack of understanding of market (most SUSHI clients are hosted -- one client will harvest usage for many customers) Support staff unfamiliar with set-up needs or operational details

Perspective as a Usage Consolidation Vendor Challenges with COUNTER… “Almost” compliant reports require manual intervention SUSHI implementations falling short Many content providers still not COUNTER compliant

NISO SUSHI Standing Committee: Release 4 of the COUNTER Code of Practice Addressing the challenges… COUNTER schema stricter COUNTER SUSHI Implementation Profile removes ambiguity Free web-based client available for testing or basis for development

Thank You! Visit the NISO SUSHI web site Or me at: