How can IT help you today?

Agenda The Challenge Metric Construction Your Action Items How can IT help you today? 2

The Challenge Develop IT metrics that directly measure ITs impact on your performance. This makes IT’s success your success. How can IT help you today? 3

IT Metrics Are Broken Typical IT metrics measure the performance of IT not necessarily the impact of IT on the performance of the business Typical metrics include: Network Availability Work Orders Processed Incidents Number of Servers Number of PCs How can IT help you today? 4

IT Serves the Business – Ask Yourself What do IT metrics have to do with you? How dependent are you on technology? Remember your IT Department exists to support the business How can IT help you today? 5

Metrics Construction – Ask Yourself How do YOU measure your success? What is important to you? What can IT do to help you? Instrument for success (you can’t manage what you can’t measure) How can IT help you today? 6

Metrics Construction Identify your key performance metrics Annual Budget Document Scorecards Annual KRAs Remember IT metrics can change from year to year depending on your priorities How can IT help you today? 7

Sample Business and IT Metrics Business - 80% of the recommended number of inspections per inspector per day will be within the measure outlined by the ISO and the FBC IT Example - ensure inspector computer availability and replacement within 4 hours of failure. How can IT help you today? 8

Sample Business and IT Metrics Business - Number of Laboratory Analyses Performed per FTE IT Example – Connect 80% laboratory equipment to the network to automate the data collection and reporting process How can IT help you today? 9

Sample Business and IT Metrics Business – 80% of irrigation alarms responded to within 24 hours IT Example – Install an automated event monitoring system for the irrigation system and send alarms to on- call irrigation staff. Log alarms as work orders and track time to close. How can IT help you today? 10

Sample Business and IT Metrics Business – Increase safety by refurbishing half of all pavement markings and raised pavement markers under maintenance condition rating of 70% of county maintained roads. IT – Develop system for annual pavement marking condition survey and inventory of same. Prioritization system for ranking work to be done by condition. Track refurbishment. How can IT help you today? 11

Sample Business and IT Metrics Business – Deliver construction projects within 10% of budget and 20% of time schedule IT Example – Develop and maintain a project management tracking system and dashboard to indicate projects that are in danger of exceeding thresholds How can IT help you today? 12

Sample Business and IT Metrics Business – % of positive animal outcomes (adoptions, reclaims and transfers) IT Example – Develop and maintain systems for improving public communications with the public on animals in custody How can IT help you today? 13

Sample Business and IT Metrics Business – 95% of sea turtle nests marked within 12 hours IT Example – Develop unmanned aerial vehicle program for visually inspecting beaches on a continuous basis for identification of new sea turtle nests. How can IT help you today? 14

Sample Business and IT Metrics Business – # of employees trained in SAP, purchasing and contracting practices IT Example – Develop on-line training options and videos and track employees who have taken the courses using an automated system. How can IT help you today? 15

Sample Business and IT Metrics Business – % of response times within 8 minutes (Urban EMS) IT Example – Develop GIS tracking systems for each call and its associated response time to determine potential locations for new or relocated EMS stations based on call density and distribution How can IT help you today? 16

Sample Business and IT Metrics Business – Increase meter reads per employee IT Example – Deploy and maintain an automated meter reading system. How can IT help you today? 17

Your Action Items Review your performance metrics Make a realistic assessment of your dependence on IT systems and services Help IT to understand your business Meet with your IT team and tie their success to your success Challenge IT and yourself to think outside the box How can IT help you today? 18

Make IT Your Partner in Success How can IT help you today? 19

How can IT help you today? 10

Contact Information Mike Berrios, CGCIO, CISSP Director of Information Technology Collier County Board of County Commissioners How can IT help you today? 21