Organisational sustainability in multicultural environments through the creation of a culture of engagement Dr Rica Viljoen

Doctor in Business Leadership (SBL Unisa) International Organisational Development specialist and practitioner focusing on optimising individual, group and organisational behaviour Focus on creating Engagement in multi-cultural organisations through Inclusivity Consulted to and facilitated in various countries e.g. California, Chicago, Peru, Australia, Spain, Zambia, Mali, Tanzania, Namibia, Zambia, Ghana Associated with numerous academic institutions as subject matter expert e.g. da Vinci Institute, University of Johannesburg, SBL – UNISA and Village of Leaders – Stellenbosch Managing Director of Mandala Consulting Rica Viljoen

Topic Description Academic foundation Engagement Creating climate of engagement Unleashing tacit potential in systems Benchmark of Engagement (BeQ) Case study: Ghana, Australia Benefits of Engagement Methodologies that release Engagement Further development of BeQ Conclusions Questions Layout of presentation Organisational sustainability in multicultural environments through the creation of a culture of engagement

In today’s competitive, ever changing world, companies strive harder than ever to implement strategy in a sustainable manner and to stay recent in the mind of the global consumer. The people capacity in the system and the interaction between human entities lead to the “amount of energy” in a system to perform. This can lead to a climate of engagement – a system where the tacit potential of an individual manifest and is applied to organisational tasks to the benefit of the individual, the group and the organisation. Topic Description. Other forms of energy is “apathetic” or “disconnected” with obvious human potential losses. Engagement lead to organisational benefits such as customer centricity, productivity, safe behaviour, low turnover and low absenteeism.

1.4 Focus groups 1.3 In depth interviews 1.1 Existing Theory 1.2 Case Study 2.2 Post intervention investigation 2.1 Grounded Theory 2.3 Phenomenology Data Gathering Data analysis through Qualitative Methodologies Inclusivity Framework Testing Phase Adapted Inclusivity Framework Identification of Future research Conclusions and recommendations Limitations of study Research Questions 2.4 Content Analysis Introduction Research Design Results of qualitative research process Academic Foundation

The Individual The Team The organisation Assumptions About We Assumptions About They Assumptions About Me Respect, Regard, Resilience, Personal Responsibility Support, Leadership, Diversity, Accountability Trust, Alignment, Adaptability to change, Inclusivity, Ethics Within the context of the industry and the country: Non-negotiable pre-requisites for Engagement LEADERSHIPLEADERSHIP

The BeQ-model reflects the interplay between assumptions and perceptions alive and well in organisations around constructs that contribute to the unleashing of individual voices, potential and gifts. As the industry dynamics, the country climate and worldview also influence these perceptions, they are also explored. Disconnected <45% Apathetic 45-59% Involved 60-74% Engagement > 75% Internationally Benchmarked Energy is positive, neutral or negative Results of quantitative research process

Employee Engagement is defined (Corporate Leadership Council, 2004:3) as the “positive emotional connection to an employee’s work, thus affective, normative and continuance commitment” and "a heightened emotional connection that an employee feels for his or her organisation, that influences him or her to exert greater discretionary effort to his or her work". Engagement

Engagement through Inclusivity “…a radical organizational transformational methodology which aligns the doing and the being side of the organization around commonly defined principles and values, co-created by all. It is a systemic approach that focuses on underlying beliefs and assumptions and challenges patterns in the individual, group and organisational psyche, to spend energy and engage in a sustainable, inclusive manner with the purpose to achieve shared consciousness.” Engagement

Viljoen (2008) defined a culture of Engagement as “the way in which adult members of a system interact around the Doing and the Being to unleash potential. Engagement is viewed as the output of the energy in the system to perform” The level of Engagement is determined by the systemic result of the interplay between the individual potential, group potential and organisational potential in the context of the specific industry or national culture”. The I-engage define behavioural engagement as defined by Massey (2008) Engagement

The level of Engagement is determined by the systemic result of the interplay between the individual potential, group potential and organisational potential in the context of the specific industry or national culture”. The I-engage define behavioural engagement as defined by Massey (2008) Engagement

A culture of Engagement- energy on all dimensions OD Interventions New world of work Nature of the world Why we changeEssence of Change New Sciences We change differently Consciousness On Diversity The Individual The Team The Organisation How individuals change How groups change The What Context: Industry South Africa Africa Global Leadership Doing Being Disconnect Apathy Engagement / Commitment Inclusivity Organisation Group Individual EQ Journey Dialoguing World Cafe Storytelling Appreciative Inquiry Organisational Leadership Culture of Engagement Leadership Work attributes State Engagement Trait Engagement Behavioral Engagement How organisations change The way: How we change Mandala Consulting

The individual The Team The Organisation Level of engagement Assumptions About We Assumptions About They Assumptions About Me and Society Context National Cultural Level of Engagement

Level of engagement Correlates directly to: + - ProductivityAbseetism RetentionTurnover Employee SatisfactionApathy Creativity and InnovationNumber of incidents Safe BehaviourNumber of Accidents Exceptional ServiceMistakes Ability to deal with changeApathy Superior Quality Business Benefits of a Culture of Engagement

Inclusivity has benefits on all the different domains: Individual domain:Personal growth, enhanced EQ, Personal effectiveness Higher levels of Consciousness Allowing of differences, Hope, Pride. Group domain:Enhanced group dynamics, Less unconscious group dynamics, Innovation, Creativity. Organisational domain:Trust, Conducive climate and growth, Sense of Belonging, Commitment, Retention of Talent Societal context:Community Building, localization of Skill, Reputable Employer Energy to perform Benefits of Engagement

“We are all connected and operate within living fields of thought and perception. The world is not fixed but in constant flux; accordingly, the future is not fixed, and so can be shaped Humans possess significant tacit knowledge – we know more than we can say The question to be resolved : how to remove the blocks and tap into that knowledge in order to create the kind of future we all want?” David Bohm Quote

Sustainable Transformation Strategic architecture The articulated and clearly understood concept of the desired future state Strategy translation into Operational terms Leadership alignment Vision Mission Core purpose Structure Core values Core capabilities External Value Prop Internal Branding Leadership Framework Profit modeling Shared views of the present and the future Leadership formulates strategy Change resilience Alignment, Shared understanding Renewed capacity to perform Understanding differences Engagement Insight Leadership Drives and implement strategy Strategy operationalised Balanced Score Card and Values Operational goals Measures Targets Strategic Initiatives Strategic Goals Values Group and Individual BSC Scenario planning IDP KPA’s Behaviours SWOT PESTLE PORTER The DOING Step 1: Analysis The DOING Step 2: Planning The DOING Step 3: Translation The BEING Step 2: Inclusion The BEING Step 3: Translation EngagementTransformational Process The DOING and BEING Final Step: Cementing Optimal people job fit The BEING Step 1: Ensure talent OD interventions

Damang Case study

High Alignment Safety Focus Language Diversity Low Wellbeing Capability High Risk Taking Decreased Performance Pride Unwillingness to Engage Have voice Sense of Urgency Low Confidence Evident Enablers Outcome Compromisers Manifested Dynamic Inconsistent Perf management Supervisor ‘s Motivation and Leadership Low Acknowledgement Commitment Low Belonging Paralyzed Focus of BeQ Mpira mo ho Focus of BeQ Ghana Case Study SANKOFA

Ghana: Drivers of I_Engage

Different Value Systems Engage Differently

I-Engage formula: Ghana I_ENGAGEMENT =.16*SUPERVISOR_CAPABILITY +.123*TRUST+.1055EXPAT_LOCAL I-Engagement Quotient different for each different environment

I_ENGAGE =.125*ENABLED +.103*INCLUSION+.153*CORPOR_CITIZEN +.089*SUPPORT+.078*DIVERSITY I-Engage formula: Australia I-Engagement Quotient different for each different environment

I-Engage formula: South Africa I_ENGAGE =.12*DIRECT LINE MANAGER_CAPABILITY *RESPECT+.1032DIVERSITY_ACCEPTANCE +.800FEELING_REWARDED I-Engagement Quotient different for each different environment

Hofstede National Cultural Dynamics

Conclusion Mind the gap!!!!

The DOING and BEING are equally important and should be dealt with as such. Building a culture of Engagement is a Radical Transformational Strategy. Hope is created during this strategy – this energy, if not channeled can have negative implications. Transformational leadership is needed to sponsor the process. Leadership strength and ethics on all organizational levels are critical. Emotional intelligence development critical in order to deal with mature system dynamics. Each action has a reaction – creating an inclusive system will lead to exclusion of other systems. Meta-insights gained on Engagement

“ It’s not that we need to form new organisations. It’s simply that we have to awaken to new ways of thinking. I believe it makes no sense to spend a lot of time attacking the current realities. It is time to create the new models that have in them the complexity that makes the older systems obsolete. And to the extent that we can do that, and do that quickly, I think we can provide what will be necessary for a major breakthrough for the future.” ~ Dr. Don Beck Quote

Questions ?

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