1 WELCOME To Presentation Session

2 River Research Institute

Sharing of Learning Outcomes with RRI Officials from e-Government Management Course Presented by Md. Alauddin Hossain SSO, RRI, Faridpur. 3

Presentation Outline Objective of the e-Government Course Objective of the e-Government Course Objective of the e-Government Course Objective of the e-Government Course E-Government Management Course Content E-Government Management Course ContentE-Government Management Course ContentE-Government Management Course Content E-Government Concepts and Component, Challenges E-Government Concepts and Component, Challenges E-Government Concepts and Component, Challenges E-Government Concepts and Component, Challenges Data Information and Knowledge Data Information and Knowledge Data Information and Knowledge Data Information and Knowledge Computer Systems and Networking Computer Systems and Networking Computer Systems and Networking Computer Systems and Networking Scope of e-government in RRI Scope of e-government in RRI Challenges for e-government in RRI Challenges for e-government in RRI Recommendation for improving capacity building of RRI for e-government Recommendation for improving capacity building of RRI for e-government 44

Objective of the e-Govt. Magt. Course To help the participants understand basic concepts of e-Governance and endow them with adequate knowledge to identify and address issues as well as challenges for e- Governance implementation in their respective workplaces To help the participants understand basic concepts of e-Governance and endow them with adequate knowledge to identify and address issues as well as challenges for e- Governance implementation in their respective workplaces To enable trainee officers to plan and implement e-government projects in the public sector with a view to bringing in increased efficiency and transparency and benefits to citizen To enable trainee officers to plan and implement e-government projects in the public sector with a view to bringing in increased efficiency and transparency and benefits to citizen 55

Objective of the e-Govt. Magt. Course To develop the participants as trainers by inculcating expertise and confidence in them to deliver the e-Government Management educational programmes on going basis To develop the participants as trainers by inculcating expertise and confidence in them to deliver the e-Government Management educational programmes on going basis To give the participants basic ideas of computer network environment, comprehensively orient them with ICT tools and enable motivate them to introduce ICT tools for data management & improving public services in their respective organizations. To give the participants basic ideas of computer network environment, comprehensively orient them with ICT tools and enable motivate them to introduce ICT tools for data management & improving public services in their respective organizations. 66

Objective of the e-Govt. Magt. Course To impart requisite knowledge and technical know-how to plan and oversee the use of ICT in the public sector; and To impart requisite knowledge and technical know-how to plan and oversee the use of ICT in the public sector; and To enable the participants to assess current needs and accordingly design and offer training programs to increase public sector manager’s knowledge of ICT and e-Government Management. To enable the participants to assess current needs and accordingly design and offer training programs to increase public sector manager’s knowledge of ICT and e-Government Management. To help officers and managers (in public sector organizations) so that they can improve the situation of their country and their citizens with IT. To help officers and managers (in public sector organizations) so that they can improve the situation of their country and their citizens with IT. 77 Back to slide 4

E-Govt. Magt. Course Content Major parts: A: Introduction about e-Government B: E-Government Architecture and Systems C: Implementing e-government systems D: Managing e-government Evaluation: Quiz test, Close exam, Open exam, Individual Quiz test, Close exam, Open exam, Individual assignment, Group Assignment, Study tour, assignment, Group Assignment, Study tour, Cultural program. Cultural program. 8

E-Govt. Magt. Course Content …contd ChapterTopic Part A-Introduction 1Introduction 2E-government Part B-e-Government Architecture 3e-Government Architecture & Systems 4Data Networks 5Data Management 6 Enterprise Systems (e-procurement, supply chain management, Financial services, Enterprise Resources Planning Systems (ERP) 7Citizen Services 8Security and Privacy Part C-Implementing e-Government Systems 9ICT Investment Management & Developing a Business case 10Systems Building & Acquisition 11IT Project Management Part D-Managing e-Government 12Operations Management 13IT Governance, Strategy and Planning 14People and organizational issues 15Political, Legal, Ethical and Environmental Issues 9 Back to slide 4

Relevancy of E-government in LDCs Streamlined government processes; Streamlined government processes; Excellent cost-efficiency; Excellent cost-efficiency; Faster government services; Faster government services; Greater public service efficiency; Greater public service efficiency; Mobile-phone accessibility; Mobile-phone accessibility; Promotes citizen activism; Promotes citizen activism; Encourages an ICT-literate population. Encourages an ICT-literate population. 10

Challenges for I.T. Management / e-government in LDCs Need knowledge of ICT and people management Need knowledge of ICT and people management Organizational leaders may not understand ICT Organizational leaders may not understand ICT Reluctance to resource ICT properly Reluctance to resource ICT properly Organizations depend on critical systems – reliability essential Organizations depend on critical systems – reliability essential I.T. systems large and complex I.T. systems large and complex Globalization of I.T. systems (eg Internet applications) Globalization of I.T. systems (eg Internet applications) Rapid technological change Rapid technological change Officers find it hard to express requirements Officers find it hard to express requirements Officers resist to change Officers resist to change 11

What e-government managers need to know The successful manager has knowledge of: I.T. Governance I.T. Governance How to plan strategically for I.T. How to plan strategically for I.T. Preparing business cases & evaluating returns Preparing business cases & evaluating returns How to manage and control ICT projects How to manage and control ICT projects Technology and industry trends Technology and industry trends Current application software packages Current application software packages I.T. operational (service) management I.T. operational (service) management Managing human resources Managing human resources Change management Change management Ensuring security of systems Ensuring security of systems 12

Data, Information and Knowledge Data is the foundation of information and knowledge. Data is the foundation of information and knowledge. Data refers to the raw inputs Data refers to the raw inputs 13 Data

Data, Information and Knowledge… contd Data Representation of facts - qualitative or quantitative Representation of facts - qualitative or quantitative 14

Data, Information and Knowledge…contd Information Information Data that has been processed for a specific purpose or context in order to be meaningful. Data that has been processed for a specific purpose or context in order to be meaningful. Knowledge Knowledge Information combined with skills and experience. Information combined with skills and experience. 15

Data, Information and Knowledge…contd Knowledge Processed or value-added data Processed or value-added data An asset or strategic resource An asset or strategic resource The life blood of modern enterprise The life blood of modern enterprise 16

Data, Information and Knowledge… contd Governments need data to guide: Governments need data to guide: Operational Activities Operational Activities Tactical Activities Tactical Activities Strategic Activities Strategic Activities Data has value Data has value Value impacted by poor data quality or gaps in the data. Value impacted by poor data quality or gaps in the data. Needs to be managed. Needs to be managed. Requires time, funds and resources. Requires time, funds and resources. 17

Data, Information and Knowledge Data and information is valuable to decision makers and citizens. Data and information is valuable to decision makers and citizens. Examples: Examples: Census data for urban planning. Census data for urban planning. 18

IT Versus IS: Information Technology (IT) consisted of all hardware and software and communications that support information systems or what a firm needs to use in order to achieve its business objectives, where Information Technology (IT) consisted of all hardware and software and communications that support information systems or what a firm needs to use in order to achieve its business objectives, where Information system (IS) refers to a set of interrelated components (collection, processing, storing and distribution of data) to support decision making and help mangers and workers analyze problems, visualize complex subject and create new products. Information system (IS) refers to a set of interrelated components (collection, processing, storing and distribution of data) to support decision making and help mangers and workers analyze problems, visualize complex subject and create new products. 19 (Laudon and Laudon, 2007) (Laudon and Laudon, 2007)

Elements of Information Systems (IS) Data People Hardware Software Telecommunications ICT Procedure Culture Back Slide 4

Scope of e-government in RRI Timely response & inter departmental cooperation (specially between MoWR & RRI). Timely response & inter departmental cooperation (specially between MoWR & RRI). Timely response & inter departmental cooperation (specially between MoWR & RRI). Timely response & inter departmental cooperation (specially between MoWR & RRI). Developing simple working process to provide better service efficiently and effectively. Developing simple working process to provide better service efficiently and effectively. Proper utilizing of existing resources (like Human resources, LAN, website, Sophisticated software & equipments.) Proper utilizing of existing resources (like Human resources, LAN, website, Sophisticated software & equipments.) Broad bandwidth connection is very essential for access to information all over the world. Broad bandwidth connection is very essential for access to information all over the world. A database of River Systems of Bangladesh may be created. A database of River Systems of Bangladesh may be created. A database of River Systems of Bangladesh may be created. A database of River Systems of Bangladesh may be created. A database of RRI manpower should be developed for different decision making quickly. A database of RRI manpower should be developed for different decision making quickly. Website development for representing RRI activities and resources. Website development for representing RRI activities and resources. A ICT Business Case can be taken for e-government. A ICT Business Case can be taken for e-government. 21

Challenges for e-government in RRI RRI has no vision / No specific roadmap RRI has no vision / No specific roadmap Lack of manpower (SO+AP)/ skill personnel Lack of manpower (SO+AP)/ skill personnel Need highly structured management system Need highly structured management system Need knowledge of ICT for RRI leaders(H. officials) Need knowledge of ICT for RRI leaders(H. officials) Ensure legal benefits in due time Ensure legal benefits in due time Rapid technological change Rapid technological change RRI is passing critical time-reliability essential RRI is passing critical time-reliability essential Managers resist to change Managers resist to change Need controlled environment Need controlled environment ICT today is not only a matter of choice; it is the question of our existence in this information age. ICT today is not only a matter of choice; it is the question of our existence in this information age. 22

Recommendations for e-government in RRI Need a good leader (who has championship) Need a good leader (who has championship) Should be set a vision and a specific road map. Should be set a vision and a specific road map. Should be changed mind set & attitude. Should be changed mind set & attitude. Immediately should be recruited entry level officer (SO and AP) Immediately should be recruited entry level officer (SO and AP) Should be started e-government management (through developing business process/working process). Should be started e-government management (through developing business process/working process). Broad bandwidth connection is very essential for access to information all over the world. It would be helpful to keep all scientist up-to-date knowledge & technology &……………. Broad bandwidth connection is very essential for access to information all over the world. It would be helpful to keep all scientist up-to-date knowledge & technology &……………. 23

Recommendations for e-government in RRI…..contd. Legal benefits should be provided in time. Legal benefits should be provided in time. Dormitory system should be provided. Dormitory system should be provided. A database of RRI manpower should be developed for different decision making quickly. A database of RRI manpower should be developed for different decision making quickly. A database of River Systems of Bangladesh may be created. A database of River Systems of Bangladesh may be created. RRI PABX should be run immediately to improve connectivity. RRI PABX should be run immediately to improve connectivity. In house training should be started. In house training should be started. Incentives should be provided to concerned personnel. Incentives should be provided to concerned personnel. Start from yourself to do something. Start from yourself to do something. 24

25 Thank You all

Let us Develop Our Business Process 26

Do not forget “Everyone thinks of changing the world, but no one thinks of changing himself.” - Leo Tolstoy 27

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The Digital Age ICT today is not only a matter of choice; it is the Question of our existence in this information age. Question of our existence in this information age.