00 Review of PTSB Issues Henry Sullivan Chief Maintenance Officer NYCT Department of Buses / MTA Bus / LI Bus November 2011 CONFIDENTIAL, PROPRIETARY AND NOT FOR DISTRIBUTION

111 Agenda Statistics Overview Actions Taken Current Status Maintaining the Improvements Detailed Explanation of Failure Modes and Retrofits Conclusion

22 PTSB Cases

3 Overview Increase in PTSB cases in first half of In June, met with Office of System Safety (OSS) and PTSB to explain the rise in PTSB cases. After meeting, established procedures to prevent accidents and sustain a lower rate of PTSB cases. Complexity of fleet is a major issue in resolving problems. –3 types of propulsion systems Diesel CNG Hybrid –3 types of vehicles 40-foot local 60-foot artic Express –6 different bus manufacturers –Fleets range in age from 1995 to 2011, resulting in 23 variations in production models.

4 Actions Taken Established AGM Committee. Meetings to explain the causes and effects of the PTSB cases, as well as the procedures to prevent them. Made instructional CDs of the presentations for Depot Training Supervisors (DTSs) to hold training at all the depots (“PTSB Shop Gates”).

5 Fires – Current Status

6 Mechanical Failures – Current Status

77 Maintaining the Improvements AGM Committee meets weekly. –Identifies short- and long-term solutions for issues. –Identifies modifications to policies and procedures. –Performs campaign tracking and updates. Depot management conducts a Quality Control check geared towards PTSB cases. –10 buses are checked per day at each depot. “Report Card” audits held at each depot. –At the end of the audit, all depot management personnel ride a bus to look at it from the customer’s point of view. Customer Services conducts audits of PTSB issues at each depot to ensure that critical safety campaigns are completed. Bus Merger Team conducts quality audits. S.O. Re-Rack Audits are held each day and documented in SPEAR (1 bus per day per depot). Random inspections of depots are held jointly by the PTSB, OSS, and ACMO, Customer Services.

8 Detailed Explanation of Failure Modes and Retrofits

9 OEM Installation in Orion VII Bus

10 Issues with OEM Unit Loosening of Mounting to Panel

11 Issues with OEM Unit Assembly Components Falling Apart

12 Issues with OEM Unit Missing Rivets Securing Plate to Assembly

13 Issues with OEM Unit Cracks in Blower Housing

14 NYCT Retrofit Kit Frame Mount Bracket Blower Assy. Mount Bracket Cover-plate Panel reinforcement Bracket (Upper) Panel reinforcement Bracket (Lower) Retainer Brackets U- Clamp Blower Assy.

15 Rework Shop Rebuilt Unit with Pre-Assembled Bracketry New or repaired blower housing and blower plate

16 Rework Step 1: Mount Bracket to Frame

17 Rework Step 2: Reinforce Panel

18 Rework Step 3: Mount Blower Assembly

19 Rework Step 4: Install Upgraded Coverplate

20 Rework Step 5: Install Grille & Retainer Brackets

21 Conclusion In order to keep focus and maintain the results we have achieved so far we will continue with: –Depot management conducts Quality Control check geared towards PTSB cases. –“Report Card” audits held at each depot. –Customer Services conducts audits of PTSB issues at each depot to ensure that critical safety campaigns are completed. –S.O. Re-Rack Audits held each day and documented in SPEAR. –Random inspections of depots held jointly by the PTSB, OSS, and ACMO, Customer Services.