© Euromonitor InternationalPASSPORT 1TRAVEL AND TOURISM: CITY TRAVEL BRIEFING - MUMBAI INTRODUCTION Key findings High population Mumbai is the fourth most populous city in the world, with a total metropolitan population of 20.5 million. Lucrative investment Destination The city is the most promising real estate investment destination in Asia Pacific, with a very strong outlook. Luxury destination Most of the hotels in Mumbai offer world class services, and cater mainly to business travellers and high-end leisure tourists. Risk of terror attacks Mumbai faced terror attacks in July 2011, which resulted in a slowdown in the inflow of tourists during the months of August and September. International and national conferences Mumbai hosts the highest number of international conferences in India, and this attracts business tourists. The city is also well-known for organising leisure events, which attract international and domestic tourists. Financial and commercial capital India’s most important stock exchanges are located in Mumbai. These include the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE). Expensive real estate Mumbai is ranked among the top 10 cities in the world for the cost of office property. Average housing costs are also among the highest in India. Film city – “Bollywood”Mumbai is referred to as the Bollywood capital, as it is home to most of the key players involved in film-making, including production houses, producers, directors and actors.

© Euromonitor InternationalPASSPORT 2TRAVEL AND TOURISM: CITY TRAVEL BRIEFING - MUMBAI STRENGTHS OPPORTUNITIES WEAKNESSES THREATS  As the financial capital of India, Mumbai attracts both inbound and domestic business tourists. Most international and national financial institutions have key offices in the city. Business hub  As the international gateway to southern and western India, Mumbai acts as a transit hub for foreign tourists hoping to explore the beaches of Goa or the Kerala Backwaters. Gateway to western and southern India  Cheaper means of public transportation are not conducive to tourist travel as they are often crammed with local commuters.  Traffic jams due to vehicle congestion and road construction also deter tourists from exploring the city Public transportation and infrastructure  Mumbai is strongly positioned as a luxury destination, making it less accessible to budget travellers and more vulnerable during times of economic crisis, when tourists are more likely to seek budget destinations. Inadequate offer for budget travellers  With India’s economy expected to continue growing at a rapid rate, Mumbai will have a higher proportion of wealthy Indians willing to travel overseas for vacations. Booming economy  Mumbai is used as a transit hub by international tourists visiting Goa, and could promote Marine Drive, and other famous shopping areas, such as Colaba, to attract these tourists. Transit Hub  Its neighbouring state of Gujarat is making substantial investments to lure MICE travellers.  Aurangabad is overhauling its monuments, airports and roads to attract leisure tourists. Competing destinations  As the financial capital of India, Mumbai continues to be heavily reliant on business tourists, both domestic and international. Any financial slowdown is likely to hit tourism significantly. Heavy reliance on business tourists SWOT: Mumbai KEY FACTS

© Euromonitor InternationalPASSPORT 3TRAVEL AND TOURISM: CITY TRAVEL BRIEFING - MUMBAI Mumbai Arrivals by Country 2010/2011 ‘000 trips % Growth 2010/2011 Western Europe North America East Asia Africa West Asia Southeast Asia Australasia Eastern Europe South Asia Central and South America TOTAL2,2242,  A total of 2.4 million tourists travelled to Mumbai in 2011, compared to 2.2 million in  Growth in 2011 was around 7%, which is comparatively lower than growth in  The major causes for lower growth were the terrorist attacks in July, which impacted both inbound and domestic tourism.  The UK and the US remained the largest source countries, with around 17% of arrivals in Historically, these two countries have led arrivals; however, they have lost share year-on-year.  East Asia and Southeast Asia were the two fastest growing source markets in  Mumbai is the starting point for tourists exploring central and south India.  Mumbai hosted three matches during the ICC Cricket World Cup in 2011, including the final, which attracted many tourists. Inbound arrivals suffer lower growth after the terrorist attacks TOURISM FLOWS

© Euromonitor InternationalPASSPORT 4TRAVEL AND TOURISM: CITY TRAVEL BRIEFING - MUMBAI Business and MICE arrivalsLeisure destination  Business arrivals to Mumbai account for about 70% of the total. These are driven in part by trade events and conferences taking place throughout the year.  Mumbai is also a key business hub and home to a number of national and international companies’ regional headquarters, such as Aditya Birla Group and Reliance Industries.  The city is well equipped with business hotels and convention centres to cater to business tourists.  The US and UK lead business arrivals in Mumbai. Most business travellers from the US visit Chennai and Bangalore, the IT hubs.  Leisure arrivals to Mumbai are driven by the tourist attractions available in the Mumbai and Aurangabad circle. These range from heritage sites, including the Ellora caves, to religious sites, such as Shirdi.  Mumbai is also popular for shopping, with a number of shopping malls in the city, where many major fashion, electronics and other brands are found. South Mumbai, including Colaba, is well known for street shopping and therefore attracts leisure tourists. Business leads visitor demand TOURISM FLOWS

© Euromonitor InternationalPASSPORT 5TRAVEL AND TOURISM: CITY TRAVEL BRIEFING - MUMBAI  The number of domestic tourists in Mumbai has been growing continuously over the years, in line with the growth of domestic tourism in the country.  The number of domestic tourists grew by a CAGR of 10% between 2006 and 2011, and is expected to grow at a CAGR of 9% during the period  The 2011 Cricket World Cup contributed to growth in domestic trips. The leading cricket stadium hosted 33,000 spectators and over 70% were domestic tourists.  Mumbai has a higher number of domestic business trips than Delhi by virtue of being the financial capital of the country, and business accounts for the majority share of total tourism.  Mumbai attracts many domestic leisure tourists because of the temperate climate, proximity to the ocean as well as to Goa, and its status as the film capital. Tourists from north India visit Mumbai especially during the winter months of December and January Domestic tourism is fast growing TOURISM FLOWS