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New Responsibilities at We Are IT Devin Heese – Chief Technology Officer Devin Heese – Chief Technology Officer Kriss Gabel – Service Manager Kriss Gabel – Service Manager Jonathan Amerison – Service Desk Specialist Jonathan Amerison – Service Desk Specialist Introductions Introductions

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It Just Happened To Your Business… What are the first 3 actions you would take? What are the first 3 actions you would take? What problems might you encounter in successfully accomplishing these first steps? What problems might you encounter in successfully accomplishing these first steps? How much time is acceptable for your business to accomplish these steps? How much time is acceptable for your business to accomplish these steps?

Definitions Business Continuity: Ability to run your business during and immediately after a disaster Business Continuity: Ability to run your business during and immediately after a disaster Disaster Recovery: The long-term ability to rebuild your business capabilities after a disaster Disaster Recovery: The long-term ability to rebuild your business capabilities after a disaster

RPO VS RTO Disaster Recovery Timeline Disaster Restore Point Objective RPO How far back in time is your restore point? Restore Time Objective RTO How long will it take to restore your business? High Cost Lower Cost

Why Do We All Need A Plan??? Up to 40% of businesses affected by a natural or human-caused disaster never reopen. * Up to 40% of businesses affected by a natural or human-caused disaster never reopen. * 75% of companies without BC/DR plans fail within three years of a disaster.** 75% of companies without BC/DR plans fail within three years of a disaster.** Companies experiencing catastrophic data loss: ** Companies experiencing catastrophic data loss: ** 43% of companies never reopened 43% of companies never reopened 51% of companies closed within 2 years 51% of companies closed within 2 years *Source: Insurance Information Institute **Source: HP Report: “Impact on US Small Business of Natural and Man-Made Disasters”

Top 20 states / Number of major disasters declared Texas 2. California 3. Florida 4. New York 5. Louisiana 6. Oklahoma 7. Alabama 8. Kentucky 9. Pennsylvania 10. Ohio Source: HP Report: “Impact on US Small Business of Natural and Man-Made Disasters” 11. Mississippi 12. Illinois 13. Arkansas 14. West Virginia 15. Washington 16. Virginia 17. Missouri 18. Minnesota 19. Tennessee 20. Kansas/Iowa

Advantages Of Making A Plan Helps to better: Helps to better: –Understand your operations –Establish business priorities –Identify inefficiencies Reduces stress Reduces stress Lower insurance costs Lower insurance costs Puts employees & clients at ease Puts employees & clients at ease To meet industry compliancy To meet industry compliancy Increases business survival Increases business survival

Insurance Office 1 Do you see the risks ?

Insurance Office 2. Railroad Tracks that carry tons of hazardous materials every day 3. Sporting Goods Store with warehouse full of ammunition, black powder, and swimming pool chemicals Do you see the risks ?

Evaluate The Surroundings Some physical threats Streams Streams Railroad tracks Railroad tracks Highways Highways Industries Industries Construction Construction Some internal threats Plumbing Failures Plumbing Failures Poor wiring Poor wiring Faulty HVAC Faulty HVAC Structural Problems Structural Problems

Other Types of Disasters Utility Outage Utility Outage –Electrical Power –Phone Service Outage –Water Main Break Sabotage Sabotage Technology Related Technology Related –Cyber Attack –Computer Viruses Hostage Situation Hostage Situation Pandemic Pandemic Strikes (Mail, Airline, Railroad, Trucking) Strikes (Mail, Airline, Railroad, Trucking)

Plan Overview Establish RPO & RTO objectives Establish RPO & RTO objectives Establish communications Establish communications Build technology plan Build technology plan Prepare departmental plans Prepare departmental plans Test Test Evaluate & Revise Evaluate & Revise

Set RTO & RPO Objectives How much will it cost to have the business shut down for How much will it cost to have the business shut down for 1 hour, 1 day, 1 Week, 2 Weeks 1 hour, 1 day, 1 Week, 2 Weeks What amount of data can I afford to lose? What amount of data can I afford to lose? How quickly do we need to have critical business functions operating? How quickly do we need to have critical business functions operating? How quickly will clients start seeking other sources? How quickly will clients start seeking other sources?

Establish Communications Who needs to be notified? Who needs to be notified? How will they be notified? How will they be notified? What needs to be communicated? What needs to be communicated? Who is the point person? Who is the point person? –For employees –For clients Where will people report for work? Where will people report for work? Where will your US mail be delivered? Where will your US mail be delivered?

Build Your Technology Plan Hardware Hardware –Servers, PCs –Phone Systems Communications Communications – –Phone service –Internet Service Software Software –Media –Licenses Data Data –Location –Delivery How will each of these be provided quickly? How will each of these be provided quickly? Where will all these be physically located quickly? Where will all these be physically located quickly?

Simplifying Your Plan with Total Rescue And Cloud Services Total Rescue Total Rescue –Server Hardware –Server Software Media & Licenses –Server Data Cloud Services Cloud Services –All Hardware –Media & Licenses –All Data –Internet Connectivity

Departmental Recovery Plans What department services/operations need to be restored first, second, third? What department services/operations need to be restored first, second, third? What is required to restore them What is required to restore them –People –Facilities –Systems (hardware, software & data) What materials need to be safeguarded off-site ahead of time? What materials need to be safeguarded off-site ahead of time? –Contact Lists –Check Stocks –Specialized tools/equipment Merge the department plans in to a single plan Merge the department plans in to a single plan

Test, Evaluate & Revise Test Test –Scheduled VS Unscheduled test –Disconnect systems –Lock people out –With ‘Pads’ or without ‘Pads’ Evaluate Evaluate –Were continuity & recovery objectives accomplished –What unforeseen obstacles were encountered? –What took longer than expected? Revise Revise –Revise to resolve shortcomings –Revise quarterly/annually

Immediate Steps You Can Take  Review Your Existing Plan  Create Your Communications Reference Sheet  Identify Your Most Critical Business Functions  Create/Revise Your Written Plan  Build A Survival Kit  Educate Employees  Dry Run  List 3 actions you will take

Questions? Please Complete The Survey Provided

Business Continuity Assessment & Planning Toolkit BC/DR Assessment & Planning Toolkit BC/DR Assessment & Planning Toolkit –Value: $250 Two hour BC/DR planning review session Two hour BC/DR planning review session –Value: $360 Today Only: FREE Today Only: FREE Mark your evaluation form for the FREE Toolkit Mark your evaluation form for the FREE Toolkit

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During Business Hours VS After Hours During Business Hours Employee Safety Employee Safety –Getting out –Verifying everyone’s safety Possible opportunity to safeguard information Possible opportunity to safeguard information Time to notify stakeholders is Immediate Time to notify stakeholders is Immediate Communications Communications –Family Members –Current projects/schedules –Vendors After Hours More time to notify More time to notify –Employees –Clients –Vendors Safety is not an immediate concern Safety is not an immediate concern Review next day’s schedules & commitments Review next day’s schedules & commitments Instructions to employees Instructions to employees

Power outage Power outage Hardware error Hardware error Fire Fire Flood Flood Hurricane Hurricane Software error Software error Snows/Ice/Wind storms Snows/Ice/Wind storms Contamination Contamination Burst pipe Burst pipe Forced evacuation Forced evacuation HVAC Failure HVAC Failure Riot Riot Types Of Disasters – Ranked By Frequency Source: Disaster Recovery Institute