FHZ 1 The Zenie Group StreetSmart Entrepreneuring Entrepreneurship Apply your engineering talent to create your dream company. But remember - starting a company is easy, building a successful business is hard! 11 February 2009

FHZ 2 The Zenie Group StreetSmart Entrepreneuring StreetSmart Entrepreneuring Frankly Speaking Give me your address – I’ll send,pdf copy Your Questions will influence the Value of my Answers.

FHZ 3 The Zenie Group StreetSmart Entrepreneuring Disclaimer I have an Agenda! But, it’s not hidden. Have you heard about the hammer that thinks everything looks like a nail? I’m an entrepreneur and I actually do believe that “Entrepreneuring” leads to the best solutions to most business problems!

FHZ 4 The Zenie Group StreetSmart Entrepreneuring My Advice to Engineers Engineering, Technology and Science are Entrepreneurial Tools Customers, not technology, are its foundation.

FHZ 5 The Zenie Group StreetSmart Entrepreneuring What a change !  In the late 1950s, 1960s and 1970s, we tried to instill “successful” big company practices into emerging companies - probably destroying many.  In the 1980s and 1990s; Peter Drucker, Tom Peters and others challenged this.  Today, I believe we should be instilling entrepreneurial leadership into our largest companies - maybe we can save them.

FHZ 6 The Zenie Group StreetSmart Entrepreneuring OK – What is an entrepreneur?

FHZ 7 The Zenie Group StreetSmart Entrepreneuring What is an Entrepreneur? Entrepreneurs BUILD BUSINESSES through INNOVATIVE SOLUTIONS to UNMET CUSTOMER NEEDS. (Note: Entrepreneurs do exist in the public and non-profit sectors.) “Above all, innovation is not invention. It is a term of economics not technology.” * Entrepreneurs create discontinuities – They obsolete accepted practices and change behavior. * Peter Drucker

FHZ 8 The Zenie Group StreetSmart Entrepreneuring Fast vs. Right  Mature Businesses - “Right First Time”  Entrepreneurial Businesses - “Fast First Time” Is this true? Why?

FHZ 9 The Zenie Group StreetSmart Entrepreneuring The Changing World of Innovation 18th Century - 19th Century - 20th Century - 21st Century ATG Affluence Technology Globalization Agriculture Age (farmers) Industrial Age (factory workers) Information Age (knowledge workers) Conceptual Age (creators and empathizers) Courtesy of Daniel H. Pink “A Whole New Mind” Why Right Brainers Will Rule the Future page 49 Maybe Walt Disney and Steve Jobs are our prototypes

FHZ 10 The Zenie Group StreetSmart Entrepreneuring Frank’s Entrepreneurial Principles The Fundamentals are Simple  Vision - what you hope to achieve through this venture.  Culture - a set of underlying, shared values.  Innovative Product/Market Strategy - what you will sell and how you will sell it.  Sound Business Model - how you will earn a profit.  Passionate Execution

FHZ 11 The Zenie Group StreetSmart Entrepreneuring Markets Don’t Exist – Only Customers The Entrepreneur’s Job is to:  Identify potential customers  Understand their unmet needs, business economics, constraints & priorities  Create innovative, high value-added solutions to these needs  Define new MARKET segments which enable you to communicate your benefits effectively!  Leverage your market segmentation for differentiation & strategic advantage – dominate a niche and build from there. This is not an analytical or statistical exercise, rather its a face to face, creative and interactive customer experience.

FHZ 12 The Zenie Group StreetSmart Entrepreneuring What would you prefer? You have a business with $10 million annual sales serving a $1 billion market. Choose 1:  1% market share spread across the entire market, or  100% of a $10 million niche within the broad market. Why?

FHZ 13 The Zenie Group StreetSmart Entrepreneuring Entrepreneurial vs. Traditional Market Perspectives Traditional Market Definition For example s Traditional US car manufacturers. Big, powerful & inefficient. Toyota mid 1960s Small, fuel efficient & Low Cost followed by variety of new models Lexus One Luxury Model, LS400 followed by variety of new models Today Prius & Hybrids

FHZ 14 The Zenie Group StreetSmart Entrepreneuring Intellectual Property Market Power (MP) TRUMPS Intellectual Power (IP) The more successful you become, the more competition you will attract. How many great products were sustained monopolies? Likely response to your intellectual property: u Respect your patent and invent an equivalent or superior alternative. u Respect your patent and purchase a license from you. u Respect your patent and abandon the market. u Ignore your patent and reverse engineer and copy your product.

FHZ 15 The Zenie Group StreetSmart Entrepreneuring MP Trumps IP Monopoly True Story - One of my companies files a patent suit against a much large competitor for patent infringement. It took 9 years from filing suit to damage determination. Legal expenses reached $2 million. Management distraction - huge opportunity cost. Jury determined patent was valid and the competing product infringed. Judge confirmed infringement, but no willful act by infringer. Final damages $50,000 + interest for 9 years.

FHZ 16 The Zenie Group StreetSmart Entrepreneuring A Real Example  Founded in January 1999 uAll founders from Zymark Corporation uKen Rapp, NEU ‘84 President & CEO uFHZ co-founder & Chairman  Headquartered in Hopkinton, MA  Website –  Some of today’s customers: Pfizer, Glaxo SmithKline, Bristol-Myers Squibb AstraZeneca, Eli Lilly, Johnson & Johnson

FHZ 17 The Zenie Group StreetSmart Entrepreneuring Our Founding Process  Who is our customer? - From our prior experience, we decided to serve laboratories in the pharmaceutical, biotech and related industries.  We wanted to create Primary Demand rather than compete with existing products.  “Customer Research” - Using our contacts, we visited 50 companies to discover their unmet needs.  The CEO attended every meeting accompanied by at least one other founder.

FHZ 18 The Zenie Group StreetSmart Entrepreneuring Customer Research – How We Do It  Find thoughtful, objective people.  Go to them – face-to-face. Bring a colleague.  Look and Listen Very Carefully u Briefly explain your objective u Confirm host’s time constraints u Promise to share your findings u Ask open-ended questions u Follow-up with clarifying questions u Observe body language u Never ask what they want. Inquire about problems and current solutions. Customers will ask for incremental improvements to current solutions. uYour job is to create a far better solution – discontinuities.  Send thank you note and ask if you can come back to share your findings and clarify and additional questions. Best Question: What keeps you up at night?

FHZ 19 The Zenie Group StreetSmart Entrepreneuring What We Found Analyst/Chemists Data Creation, Investigations and Documentation QA/Regulatory Inspections and Audits Supervisors & Data Reviewers Review, Checking and Approval  Customers reported resource constraints because increasing work loads and tighter time constraints.  Digging deeper; in manual paper-based systems the FDA requires layers of redundant checking to claim data integrity.  As regulations increased, more resources were diverted from doing to checking and documenting.  We discovered that 70% of their total laboratory resources were committed to compliance.

FHZ 20 The Zenie Group StreetSmart Entrepreneuring The FDA  The FDA regulates US food and drug businesses.  While it’s a US agency, it’s a strong model for Europe and Japan. Many regulations are being globally harmonized because pharma is rapidly moving to global organizations.  Most FDA regulations for development and manufacturing are called Good Manufacturing Practices (GMP) and Good Laboratory Practices (GLP) – they are quite similar. We use GMP to describe the family of regulations.  Redundant Checking vs. Computer Validat ion

FHZ 21 The Zenie Group StreetSmart Entrepreneuring VelQuest’s Niche  We created a new segment - “GMP Electronic Notebooks”  We are not a LIMS, ERP, Document Management System or many others - we make them more valuable.  If Microsoft is desktop, VelQuest is benchtop.  We replace “paper notebooks” with fully validated electronic data acquisition, documentation and quality verification.

FHZ 22 The Zenie Group StreetSmart Entrepreneuring Thanks Questions and Discussion