TxEIS Browser Settings TxEIS Data Center Jesse Gaudard 210-370-5621 Jesse.Gaudard@esc20.net

Supported browsers Challenges in browser support Where to find TxEIS browser settings help Browser settings IE 9, 10, 11 Firefox Chrome Common issues

Supported Broswers Internet Explorer 9, 10 and 11 Mozilla (Current Version) Safari 5.0 and later (Mac only) Chrome (Current version)

Challenges in browser support Firefox is open source IE Microsoft Community sourced program Updated frequently with unknown results/options Extensive testing required to maintain currency TxEIS configuration has several steps Updated 2nd Tuesday of the month Continuous security modifications producing erratic results for some programs TxEIS configuration has several steps Settings can be pushed to the local machine by the System Administrator The nice thing about standards is everyone has one

Where to find TxEIS browser settings help Log into TxEIS and select any application. Click on Help Click on System Requirements

IE 9, 10 and 11 Example of a correct short cut: https://TxEIShost.net/MainMenu Incorrect: https://TxEISHost.net/CAS/login?ser vice=https%3A%2F%2Ftxeisclass.esc 20.net%3A8443%2FMainMenu%2F app%2Fj_acegi_cas_security_check The big issues: Incorrect TxEIS shortcut Incorrect Temporary Internet Files setting Trusted site option Not allowing pop-ups Properly clearing cache/folders

IE 9, 10 and 11 The big issues: Incorrect TxEIS shortcut Incorrect Temporary Internet Files setting Trusted site option Not allowing pop-ups Properly clearing cache/folders

IE 9, 10 and 11 *.esc18.net The big issues: Incorrect TxEIS shortcut Incorrect Temporary Internet Files setting Trusted site option Not allowing pop-ups Properly clearing cache/folders *.esc18.net

IE 9, 10 and 11 The big issues: Incorrect TxEIS shortcut Incorrect Temporary Internet Files setting Trusted site option Not allowing pop-ups Properly clearing cache/folders

IE 9, 10 and 11 The big issues: Incorrect TxEIS shortcut Incorrect Temporary Internet Files setting Trusted site option Not allowing pop-ups Properly clearing cache/folders on exit (Empty Temp Internet Files on Exit)

Firefox The big issues History settings Document cache Prevent Timeouts

Firefox The big issues History settings Document cache Prevent Timeouts

Firefox The big issues History settings Document cache Prevent Timeouts

Chrome The big issue Cookies

Common Issues Assume everything downloaded from the Internet is infected with either a virus, malware or adware Example: The Java update will install the Ask Search Tool bar (used to sniff traffic for more adware to be pupped to your machine). Degrades TxEIS performance and impacts some applications. AVOID INSTALLING ALL BROWSER TOOL BARS

Common Issues What application server? Click on the TxEIS shield

Common Issues The details help if you get an error TxEIS or txSuite Version & Build Number:    Browser & Version:   [IE  / Firefox / Safari  / Chrome] Were multiple browsers tested?  Were clients browser settings verified (refer to TxEIS System Requirements document)?  Database:  (name and location) Ensure that DB provided is a copy of the DB where problem can be reproduced (Do not provide last night’s backup if problem was created today – we need a current version of the database).  Server logs:  (Server logs are required if program error is occurring) Menu:  Menu Option:   Report Option:  (Provide all report parameters) Problem:  state the problem ·        List all steps taken to reproduce problem ·        Provide screen prints if possible