Busy Lamp Field User Guide for Polycom Soundpoint Phones

Terminology Phone/Expansion Module – The phone you use to monitor the BLFs. Each expansion module attached to the 650 or 670 can monitor up to 14 BLFs or remote lines. BLF – Busy Lamp Field – the remote line the phone monitors. The button lights up red next to the remote line when the line is in use. These are located in the upper left hand corner of the phone. To have a BLF configured on your phone, please contact 888-MY-SPHERE. After, BLFs can be added or removed by logging onto http://myvoice.telesphere.com and clicking on Client Applications. Polycom SoundPoint IP 650 and parts of the phone that are mentioned in this guide.

Handling Remote Calls on Phones Ring Tones There are 3 monitored BLFs listed – Helen Cooper, Z Wong, and Ben North. To select a ring tone, from the phone: 1) Press the Menu button, select Settings, Basic, Ring Type, Attendant Calls Using the Arrow keys, scroll to the ring type you want. To hear the ring, press the Play soft key. Press the Select soft key. Press the Menu button to return to an idle display. Note: Default ringtone is Silent Ring. Handling Remote Calls on Phones You can handle incoming calls on BLFs or remote lines differently depending on what state your phone is in: idle, active or alerting. Idle State - When your phone is idle (no active calls), pressing the BLF button (adjacent to the line) places a call to that extension. In this case the line acts like a speed dial. Alerting State - BLF is Alerting when the line is ringing: You hear the ring tone if one has been attached. The light adjacent to the line flashes. The caller ID of the number calling appears on the screen. Please note: Except on 501 and 601 phones caller ID can be disabled on the main display.

To answer the an alerting call on the BLF: Displayed is an incoming call on a BLF (Z Wong) which displays the ringing icon and caller ID with the from and to numbers. To answer the an alerting call on the BLF: Lift the handset and press the line key adjacent to the line that is ringing. Press the line key adjacent to the line that is ringing. This enables the speaker phone. Press the Pickup soft key. This enables the speaker phone. Press the Headset key, then press the line key adjacent to the ringing line. The call will connect and the caller ID of the number that initiated the call appears on the screen. To ignore the call, press the Silence soft key if a ring tone has been attached. To obtain more information about the call press and hold (for more than two seconds) the line key adjacent to the remote line that is ringing. To place a call to the calling party press the Dial soft key.

BLF is Ringing and Has One or More Active or Held Calls To place a new call on your own line: Press the line key adjacent to a line on your phone or Press the New Call soft key. If you have more than one BLF that is ringing the caller ID for the line that rang first appears. Displayed is both Z Wong and Ben North’s lines showing the ringing icon and caller ID from the first call appears. BLF is Ringing and Has One or More Active or Held Calls If there is more than one call present on the BLF (for example, there may be an active call and several calls on hold) you can use the Arrow keys to scroll through the calls and view the caller ID for each call. Displayed are both Helen Cooper’s and Ben North’s lines showing the busy icon while Z Wong’s line shows the ringing icon. The light adjacent to the remote line that is ringing flashes green and will flash red if there are one or more active or held calls and one or more incoming calls on the BLF. Please note: Due to a limitation in the signaling between the phone and the call server it is not possible to answer a BLF ringing call when there is more than one call (active or ringing) on a remote line.

BLF is Ringing With More Than One Incoming Call If two incoming calls are ringing on a BLF, caller information for both calls appears. The first call that was placed is highlighted. Displayed are 2 calls ringing in on Z Wong’s BLF with the first call placed highlighted. Handling BLFs When Your Phone has an Active Call in Progress You answer BLFs when your phone is in an active state in the same way as you answer BLFs when your phone is in an idle state except: The incoming call’s ring tone does not play. The caller ID of the incoming call to the BLF does not appear on the screen. To obtain information about the caller, press and hold the line key. (If caller ID information is not displayed.) This information will disappear from your phone after a few seconds

Handling BLF Calls When Your Phone Has an Incoming Call You answer BLF when your phone is in an alerting state in the same way as you answer BLF calls when your phone is in an idle state except: The incoming call’s ring tone does not play. The caller ID of the incoming call to the BLF does not appear on the screen. To obtain information about the caller, press and hold the line key. (If caller ID information is not displayed.) This information will disappear from your phone after a few seconds To view the caller ID of the BLF that is ringing (without answering it), press and hold the line key. This information will disappear from your phone after a few seconds