11 Empowerment From The Inside Out Tanya Rhone Two Roads Consulting November 2008 Tanya Rhone Two Roads Consulting November 2008

2 We are what we repeatedly do. Excellence, then, is not an act, but a habit. ARISTOTLE

3 Habits - Defined KNOWLEDGE (what to, why to) SKILLS (how to) ATTITUDES (want to) HABITS

4 Effectiveness & Balance Production Production Capability The Goose and The Golden Egg: A Tale of Asset Mismanagement!

5 The Seven Effective Habits 1.Be proactive 2.Begin with the end in mind 3.Put first things first 4.Think “win-win” 5.Seek first to understand, then to be understood 6.Synergize 7.Sharpen the saw

6 The Seven Ineffective Habits Be reactive Wander aimlessly Do anything urgent first Think win/lose – think only of yourself Always seek to be understood, demand to be heard Compete vs. working together Hold onto fear

7 The change paradigm we want is “inside- out”—to effect positive change in what’s out there. Anytime we think the problem is “out there,” that thought is the problem. We empower what’s out there to control us. Habit #1 Be Proactive

8 Begin With The End In Mind Start with a clear understanding of your destination Know where you’re going –Where you are now –Take the right direction Habit #2

9 Personal Mission Statement Character – what you want to be Contribution & Achievements – what you want to do Values & Principles – your guideposts for being and doing Habit #2

10 Put First Things First Organize your efforts--always with the “end” in mind Gain control of time and events by seeing how they relate to our mission Planning is most effective when we move from: Top down From general to specific From values to daily activities Habit #3

11 Habit #3 Time Management Urgent Not Urgent NotImportant Important Management DeceptionWaste Quality Leadership

12 Time Management Urgent Not Urgent NotImportant Important Crises Pressing problems Deadline-driven projects Immediately productive activities Preparation Prevention Developing mission Planning Relationship building True re-creation Interruptions, some phone calls Some mail, some reports Some meetings Many popular activities Trivia, busywork Junk mail Some phone calls Time wasters “Escape” activities Habit #3

13 Quadrant II – Conditions & Activities I III IV II 1.Improving communication with people 2.Better preparation 3.Better planning and organizing 4.Taking better care of self 5.Seizing new opportunities 6.Personal development 7.Empowerment Habit #3

14 The Emotional Bank Account DepositsWithdrawals + Trust - Trust The Emotional Bank Account represents the amount of trust that has been built up in a relationship. Just like your real bank account, you make a series of deposits and withdrawals with people everyday. Deposits increase the balance; withdrawals reduce it.

15 Always keep “the main thing” the “main thing.” Put “first things” first. Things which matter most must never be at the mercy of things which matter least. Habit #3

16 Win-win means seeking solutions that allow everyone to win Win-win relationships come from seeing the “third alternative” The key is to stay in the communication process Habit #4 Think Win/Win

17 Seek First to Understand The real key to influence…your conduct Empathic listening Diagnose before you prescribe Avoid autobiographical responses Understanding and perception Habit #5

18 …Then Seek to Be Understood To understand another person, we must be willing to be influenced Gives people room to release their fixed positions & consider alternatives Lets us act from a position of knowledge Gain influence in the relationship Leads people to discover the “third alternative” Habit #5

19 Synergize: = 3 Synergy unleashes the greatest powers within people Valuing differences Employs “win/win” and “seeking to understand” Fishing for the Third Alternative Habit #6

20 Sharpen The Saw Sharpening the saw maintains personal power Gives us the control we seek We strengthen the mind by challenging it Habit #7 Production Production Capability

21 Paradigm Shifting Being proactive Being open to new ideas & new ways of understanding things Being willing to take risks Seeking to learn from your challenges Avoiding criticism and judgment Following your intuition Welcoming disagreement

22 Planning, Commitment, Follow-up What do you need to focus on to achieve your personal mission? What role do you want to play at work? Who do you need to help you that role? What is your plan for relationship management? How will you broaden your sphere of influence?

23 The change paradigm we want is “inside-out”—to effect positive change in what’s out there.