Training Needs Analysis Aline Becerril Vega International Instruction Center Airport and Air Auxiliary Services ASA Ministry of Communication and Transport SCT , México

Panel 1 Training Needs Analysis How to enhance performance effectiveness through competency based training needs analysis?

SCT DGAC ASA Application context MEXICAN ASSOCIATIONS SENEAM Government SCT Ministry of Communication and Transport Trasportation Under Secretariat DGAC National Civil Aeronautic Authority ASA Airport and Air Auxiliary Services SENEAM Mexican Aerial Navigation Services

Application context Network Services ASA 49 years experience in airport planning, building, operation and administration. Aviation fuel service provider. 61 fuel stations 18 airports operated directly 5 airports operated in partnership

Application context CIIASA México In operation since June 2010. Training areas: Safety Aviation Fuel Airport Maintenance Airport Operations Target population: ASA employee training (internal). Training for civil aviation community in the region (external). Security and Facilitation Aviation Human Factor CRM MRM GRM TRM

Competency-based Training TRAINAIR January 2009 Recognition as a training center. Mexican Aeronautical Authority DGAC. June 2010 ASTC Aviation Security Training Center May 2011 TRAINAIR PLUS Associate TRAINAIR PLUS full Member September 2012 Re assessment TRAINAIR PLUS May 2014

Panel 1 Training Needs Analysis How to enhance performance effectiveness through competency based training needs analysis? Challenges: Measurement → Previous → Basis. Defined goals.- what needs to be improved? Defined training actions/solutions (non training actions/soluctions) Evaluation plan → Measurement → Post → Effectiveness?

Training Needs Assessment Detection and diagnosis Operation Productivity Processes and process indicators Problem Analysis Personnel Service Performance Evaluation Actual performance vs required performance Measuring and monitoring of behaviors modified through training Job Analysis Competencies Functions / Tasks Updated and consistent with the actual operation.

Training Needs Assessment Internal and external factors of the organizational system International and National standards / Regulation Organizational strategic objectives Goals and strategies of the operation Job (competencies , performance, standards, procedures...) Strategic Tactical Preliminary Study Operational

Training Needs Assessment Complementing the job analysis Approval → Central Technical Area / Managers → Strategic Approval → Subject Matter Experts → Tactical DACUM → Chief or Supervisor ↕ DACUM → Employee → Operational Job Analysis

Training Needs Assessment Complementing the job analysis

Training Needs Assessment Complementing the job analysis

Training Needs Assessment Classification and Integration CAPACITACIÓN 2014 PARA TÉCNICOS DE MANTENIMIENTO CMDN “Mantenimiento electromecánico y de ayudas visuales en la Certificación de Aeródromos" (50 horas) MRM Mantenimiento (6 horas) Electricidad con enfoque a instalaciones eléctricas en aeropuertos. (8 horas) Electrónica para equipos de ayudas visuales. (16 horas) Reforzamiento del uso y manejo del Equipo de Protección Personal (2 horas)

Compliance with national and international standards Training Needs Assessment Analysis priority criteria Compliance with national and international standards Certification Programs / Regulations Support and improve the operation. Organizational competencies. Desirable and complementary Job Topics.

Training Needs Assessment Instructional programs with defined purposes Precise and specific training actions for the job Quality vs quantity Benefits

Training Needs Assessment Evaluation plan Document assessment Performance evaluation items Monitoring Measurement …

COME TO MEXICO SOON AND VISIT CIIASA! WEBSITE http://ciiasa.asa.gob.mx/ ALINE BECERRIL VEGA abecerrilv@asa.gob.mx